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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38677 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1893 Showing 37,841-37,860 of 38,676 reviews
  • Rated 1 out of 5 stars

    Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just don't like Office 365 version = = wish I had my previous one back it is geared to office environments - not home - - YUCK

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very useful and great value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this product. It is very useful for everyday tasks and makes work much easier. Everything runs smoothly and the features are very helpful. It offers great value for the price. Overall, I am very satisfied and would recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 Keeps things simple

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New features and a lot of the same , makes this transition easy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    As expected

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't want to go to a subscription based software but needed to load office on 3 computers so didn't have a choice.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Teresa,

      Thanks for the review. We're glad Office is working as you would expect and that you are taking advantage of Office 365's ability to be installed on multiple devices.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    a 32 bit machine will only handle up to 2TB drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many crashes and restarts. keyboard locks up frequently. NOT good for an older 32 bit machine. hope the new version will fix the problems.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Keeps selling added software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t work, I thought I was getting something reliable and come to find out it’s selling me additional software that I don’t need

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was never able to find the code needed. Please help

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    horrible

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never been able to use this product. Waste of money. Not once have I used it and it expired.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product and activated before discovering that it's still Office '11 on Mac which I already own.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t purchase a renewal

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why do I have to keep paying for it. Too much money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very Complicated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got Microsoft Office for school, and still can't figure it out.. It say she i Downloaded it but won't come up on my computer at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    check the Geek Squad work before you leave!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad kept my computer overnight and did not install the software.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Tom,

      If you need help getting Office installed please reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    Never installed it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t install it. Don’t like the idea of renting it a year at a time. Won’t use it. Bill Gates isn’t rich enough already?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Essential productivity tools

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful subscription with all the essential Office apps. Easy to use and great for both work and personal tasks. Sync works well across devices.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    It is what it is

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you need, but nothing you want, a subscription service for office products. Yuck.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    how can I cancel this subscription?

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not cancel my subscription on this Office 365 Personal

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    stinks...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    why is it a SUBSCRIPTION?? I thought I purchased it! I don't even know how much I am billed for the AUTOMATIC RENEWAL!!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Office 365 Home, Office 365 Personal, and Office 365 Business Premium are annual subscriptions of Office software. Our subscription models come with access to cloud storage, software sharing amongst devices and users, real-time access to Microsoft feature and security updates, and access on mobile devices.

      Office Home & Student 2019, Office Home & Business 2019, and Office Professional 2019 are desktop versions of the software that you only pay for once. Our desktop versions don't have real-time access to feature and security updates and offer a smaller scope of Office suite apps versus their Office 365 cousins.

      To learn more about the differences in Office software, follow this link: https://support.office.com/en-us/article/What-s-the-difference-between-Office-365-and-Office-2019-ed447ebf-6060-46f9-9e90-a239bd27eb96

      For any Office 365 subscription, you'll be charged a renewal fee when your subscription time is up. You can check on the status of your subscription within your Microsoft account. You can also renew, switch, or cancel your subscription within your Microsoft account. To learn more, follow this link: https://support.office.com/en-us/article/Manage-your-subscriptions-for-Office-365-operated-by-21Vianet-FA4EA95E-F457-4516-AAEB-406712C986B0

      The renewal fee you'll be charged should be listed on the product page you purchased Office 365 from or, on your receipt. If you need assistance with locating that, Best Buy should be able to guide you in the right direction.

      We hope this helps to clarify any confusion and we wish you the best.

      Take care,
      Jo
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    cancelled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have cancelled this item! Please don't charge me for it!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Could not get it to install. Can not cancel.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to install repeatedly. No luck. I'm trying to cancel now - one year later. Still no luck.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Future

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great software easy to use. great!!! Desktop has never been so innovative it's great to use easy you don't even need to surf the web to search sites and apps super easy.

    I would recommend this to a friend
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