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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38691 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1900 Showing 37,981-38,000 of 38,690 reviews
  • Rated 1 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All applications are great. Excel, Word and power point are my favorites.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It allowed a virus in to my computer and had to spend 400.00 dollars to get it out

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This program is not worth the money. You have to go online in order to use the programs.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My card was not scanned to be activated. Now I have to go back to the store

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Sierra,

      We're sorry to hear you ran into frustration while trying to get your Office software setup. In the future, we want you to know that our Customer Support Team is always ready and able to assist you with any Office related issue. Reach out to them at this link whenever you need: https://support.microsoft.com/en-us/contactus/

      We hope this helps.

      Thanks,
      Jo
      Office Customer Care Microsoft

  • Rated 4 out of 5 stars

    Sales Director

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PC has all the features that you could want from great keyboard to its high resolution screen. It’s slick design and 2 and 1 flexibility

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I was a waste of money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can get it free. Again very disappointed in the whole purchase.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. We do offer Office for free in some circumstances, like for students. We always recommend that you make sure you are getting the best deal.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    Microsoft

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never use it therefore I cannot rate the Application

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No product purchased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased no product! The charge is on my card, but I've received nothing.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear that you haven't received your product yet. We highly recommend reaching out to Best Buy customer care to investigate further: 1-(888)-237-8289.

      Kindly,

      Jessica
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    MR.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not want the Office 360. They told me I would pay only one time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t understand why I got this. It was free but I

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can't install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasted time and money... Microsoft password repeated in a loop still unable to install

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going forward, I will purchase without a time limit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not compatible with my chromebook 14

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we were told by a best buy rep that this would work on the chromebook and it does not

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Confusing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unnclear program as to why you need it. Expensive monthly subscription plan?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    do not buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is what virused the new computer ... DO NOT PURCHASE IT ...

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Gabi,

      We appreciate your review. We would like to help you figure out what might be going on with your device and Office. Please reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    Thus far download has not worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, my download has not worked! I will try again before calling tech support.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! Decided to get a personal laptop and install Microsoft. This was a great price for the bundle.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    can't load

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been unable to load this onto the computer I want it on

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. We would love to help you figure out the installation process. You can learn the installation process here: https://aka.ms/AA4rq32.

      If you need troubleshooting tips we have them here: https://aka.ms/AA4rin6.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    not used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    to expansive. you can find similar products, not the original, somewhere else

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Came with pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with pc I will never use it . It’s being sent to philippines

    No, I would not recommend this to a friend
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