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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38691 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1829 Showing 36,561-36,580 of 38,689 reviews
  • Rated 1 out of 5 stars

    it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate the linking of Windows login and 365. It's annoying and sends messages all the time that there was a problem with the sync.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that Microsoft 365 Personal is working for you, but we wanted to help you with the login issue you are experiencing. Please reach out to our Customer Support Team for help here: 1(800)642-7676.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 1 out of 5 stars

    Run the other direction

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy added with out checking if I wanted it! Bad

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not know I could get another Microsoft product better suited to our FAMILY needs!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    People like this

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal at the store will go to best buy any time

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    cant find email

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    says i've been sent an email with instructions? cant find it at all

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Why buy?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this software because I was offered a deal. However, I haven't used it because I run everything through Google now. I won't renew it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Still prefer lifetime copy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good product, obviously. Everyone knows Word and Office in general. However, I do not like paying subscription fees for something that used to be a one-time purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad need 2 lines

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad great but I had to make an appointment which meant a second return. Need 2 lines. One for appointments and one who just purchased something and gets in line

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I never wanted this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered a laptop two separate times. Both times order was cancelled by you. What am I going to do with software without a laptop?

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Julie,

      We're so sorry to hear that you are having a hard time with your Best Buy purchases. One great thing about Office 365 Personal is that you can extend your subscription up to 3 years. So you can add the additional copies to your account when you redeem it.

      Best,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 3 out of 5 stars

    expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is expensive for what it is. I do not use all of the components of MSO 360. I would rather have been able to purchase the programs I actually use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They forced me to get this when i didn't need it. They should be stop offering it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    I have not used it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have installed office and I think it’s fine. However, webroot will not install. Now it’s in the shop.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. We'd love to hear an update once you've had a chance to use Office 365 Personal.

      Have a great one,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Not wild about MS Subscriptions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy MS has gone the subscription route for Office, but when you need to for work, you have to pay the price. Office 2016 is a big step up from 2007 though.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very Poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card) - Android|Mac|Windows|iOS was bought in store and left overnight (actually, for several days) with the Geek Squad for an additional fee of charge to install and put on the computer- so it would be ready for me for school and work. I've had the computer now several months and it STILL is not allowing Microsoft Word, Excel, etc. (Office Systems) to function on my Laptop. For something that I paid extra to have, and have installed by the people who sold me the product itself, it's very disheartening to not be able to use very important, everyday/daily used programs. I've had to since go through corporate and then they sent me to another 3rd party vendor to try and retrieve this product key that I was never given back, told about, or had installed correctly so that it would be already in the computer system (not needing me to FIND it and type it in).

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No more Microsoft!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want nothing to do with Office, Microsoft or Bill Gates. Was a teacher who taught Office for 18 years. Too much spying. No Windows 10 either. Going to use Apples Pages instead.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Necessary tool for organizing and processing data

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Converting to Word from Wordpad made it possible for me to edit my work, to more efficiently access files, and to create a professionally looking book cover for a book of poems.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disaster

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need help as outlook has stopped. Frustrated with no help. No store to go to after online help a disaster.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    pretty vanilla. not a lot of bells.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tends to lock up a lot. especially when running outlook. Not a lot of frills. no keyboard backlight. big screen and cd drive are nice.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. It sounds like you are reviewing a PC and not Office 365 Personal. If there's a specific issue you're experiencing with Office, our Customer Support Team would love to help you out. As our customer, we want you to be happy with your purchase and our products.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    OFFICE 365

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TOO BAD SOME PROGRAMS LIKE THIS DONT JUST COME FREE OF COST WHEN YOU BUY A NEW LAPTOP. EITHER WAY, I NEED IT SO I GET IT.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    dosent work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    docent work cannot download bad product, will not work

    No, I would not recommend this to a friend
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