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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38677 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1856 Showing 37,101-37,120 of 38,676 reviews
  • Rated 1 out of 5 stars

    This Product Sucks, i could not get it to load!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Surface Pro 3 and the product would not load on my computer. ...... WASTE OF MONEY!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there, Please contact Microsoft directly so we can assist you with your installation and setup of Office 365 at: https://support.office.com/ . At this site you can even request a call from us to assist you. We apologize for any frustration this has cause and hope this was helpful to you. Microsoft

  • Rated 1 out of 5 stars

    Software is buggy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have spent countless hours with the help desk. Outlook freezes up; cannot use "save as".

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    ???

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lost and confused. Either I have an account or don't?

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Didn't use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came bundled with laptop purchase but high school senior didn't use it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not really sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't really know what this is for, but it seems to work just fine, lol

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      If you don't know what Office 365 is for, it's a good thing we've got this handy-dandy Support Center that explains it all for you: https://support.office.com/

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Ok product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a spreadsheet because current computers no longer include that in the computer

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good product,install difficult

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had great difficulty installing, little help from geeks.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Ronald,

      We would love to help you with your installation. Please reach out to our Customer Support Team for help here: https://support.microsoft.com/en-us/contactus/.

      Best,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 3 out of 5 stars

    Can't add to existing account

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a stand-alone - can't be added to the existing Office 365 subscription I have!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    sloppy service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sent me Office 365 with Invalid Product Key. Just how do you do that?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Could not use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad recommendation from the geek guy. To install the 360 product to my computer

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Necessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since it comes preloaded only makes sense to have a authorization code

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Never used it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it. Not sure how it all works. I guess I should take a class.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    its how it works now if you want to have office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What used to be on disk is now on lease. You have little choice if you want office

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    For school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased it for school and it serves it's purpose when I need to write papers

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    same - problem at first

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if was the laptop or card, but had issues at first install. Now its great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish there were other programs in the market that could compete

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Activation CODE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The activation code did not work! Nothing much you can do if the code is bad!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very Bad so far, remote help suspect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Bad so far, remote help suspect, need local human help to sort this out

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    just what was needed for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what was needed for school. Customer service was very helpful.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Did not renew

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not renew because was not used enough for the cost.

    No, I would not recommend this to a friend
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