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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38686 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1873 Showing 37,441-37,460 of 38,685 reviews
  • Pros mentioned:
    Ease of use
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Office 365 for Android

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use Office 2016 on my windows 10 computers. I frequently grab my Acer Chromebook because it is easy to use, but have felt the one thing missing was Word and Excel. I have a lot of documents in both programs and wanted the capability to retrieve and edit, documents from One drive while on my Chromebook. I did not want to use Google docs and have two different formats. A year’s subscription to Office 365 was just what I needed. Installing the product required downloading from the app store the individual apps separately. Unfortunately, Access and Publisher are not supported. I will not use Outlook at this time. I did download Word and Excel, PowerPoint and OneNote. I signed into Microsoft on the Office page and activated the Office 365 subscription. When I opened the word app on my Chromebook it was all set. Then opened Word on my Galaxy tablet and it was good to go. I was surprised at how easy it was. The classic ribbon menu is truncated and is not very robust. The interface is different from the full version on my desktop, but is full featured enough for most basic projects. Touch screen gestures are good for the small screens. If you want to do a lot of heavy editing in word or excel it is better on the Windows version. The PowerPoint app does a good job and if you have the right type adaptor can connect your Android phone/tablet to a larger screen for presentations. You have the capability to connect to One Drive, Drop Box, Google drive and sharing is quite easy. So far, this program does what I wanted it to do. Power users who want every single tool available in the office suite won’t be happy with the android apps, but they are a handy companion for your android devices.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Lynda,

      Thanks so much for writing a review. We really love hearing customer feedback and appreciate the time you took to write this.

      If you're looking to learn more about the newest features and updates to Office 365, check out this link: https://support.office.com/en-us/article/what-s-new-in-office-365-95c8d81d-08ba-42c1-914f-bca4603e1426

      At that link, you can also find articles and videos on ways to maximize the use of your Office suite for work and personal projects. We hope that aides in your adjustment to Office 365.

      Thanks for being a member of the Microsoft family.

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 2 out of 5 stars

    Updates are annoying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Signed up for automatic updates. Very annoying process. Lots of popups. States you need to close programs to update them even when you aren't in them. Typical Microsoft!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The new Excel is a disaster!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using W10 - 64 bit, MS Word & Excel. Office 365 Personal purchased in October 2018. Running on Intel i7, 2 GHZ, 16 gig ram. Word runs fine. The scroll feature in Excel scroll bars is so terrible it almost makes Excel completely useless. I am only working with a 21M file. I used this same file on my old slow laptop with 32 bit Vista, 4 gigs ram, and Office 2007 and it scrolled smoothly. If you need Excel for more than a kindergarten education, avoid this version,

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Difficult

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found it hard to download. Could be that I am not very tech savvy but should have been easier in my opinion. Never got it successfully downloaded.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hate it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate that we do not have the cd and have to sign up for ms email to register and get updates. Pain...I did not have the password or email from step and required because of computer crash to re install. No luck. I had a cd copy of ms office and installed that instead. Waste of $ to buy the non cd version of office

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Update challenges

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received the software electronically in a timely manner. Unfortunately we have had difficulty installing updates with this program on our new Mac computer.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Slow, and quits periodically

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer performs much slower since I installed. Outlook will shut down and not let me back in until I reboot the computer. The old stuff was much better.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Costs too much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has all the necessary tools to complete any task on the computer. Yearly fee is too high in comparison to 1 time purchase. Upgrades are not useful to everyone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Encouraged to buy something I didn't need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a criticism of the software, but I was pushed to buy something I don't need. I already have Microsoft 365 Home which I should be able to use with my new laptop (5 devices covered). So why do I need to buy Microsoft 365 Personal??? Encouraged by store staff to buy supplemental software I absolutely do not need. The danger of automatically renewing software you pay for each year is you can forget what you already purchased and that it's already enough.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your experience. This is a great reminder for all customers.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 2 out of 5 stars

    microsoft

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced for the benefits. Only use for excel because i have old data from my old excel files.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Microsoft is greedy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't believe that Microsoft makes you purchases Office every year and it's not cheap! But you need it so I give into the greed of Microsoft.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a fan of yearly subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like using the Office products, but not of the subscription service. I buy a product for the whole package, not to keep purchasing just to use it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    TOO expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you make the purchase of Office, you get a card with a number under a piece of tape, that you have to go online and download it. When I peeled the tap off, the numbers came off with it and couldn't be read. Talk about a nightmare with Microsoft. After you download the suite, it requires an annual upgrade costing $69, or your programs will cease to work. There are other free office suites just as good. Save your money. Microsoft is rich enough.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Return

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i went back to the store wanting to return and cancel the entire purchase including items i got free like this, but i went back to the store to return the printer and i was charged for it, but i want to cancel everything, it's not fair to charge me for something i received for free. I want to cancel that too! I requested the return and cancellation of the entire purchase

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not as easy to use as past versions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tied too much to internet and microsoft. what were simpler tasks in the past are made more complicated in newer office. too many screens and toolbars to navigate through

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    returned for a refund when I actually read the lic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost got sucked into a money pit. Software that used to come bundled with almost every computer sold now costs 60 bucks a year. Using Open Office instead.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    to much function for casual user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would prefer MS provide a simple solutionfor casual users. A word processor and spreadsheet with sensible functions. I will use perhaps 10% of the poerr of this product.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello PJStewart, For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/ . We hope this was helpful to you. Microsoft

  • Rated 2 out of 5 stars

    Thumbs down

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my granddaughter's laptop. After we put in own couldn't find it anymore. It is not easy to use.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Should have looked harder for free student version

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm old school so can recall when software just came with the PC essentially for free. Better to check with your college for student free version

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      You're absolutely right that some schools can offer Office 365 to their students free of charge. If you're interested to learn more about that program, check out this link: https://www.microsoft.com/en-us/education/students/default.aspx

      Thanks for being a part of the Microsoft family!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 2 out of 5 stars

    Too expensive

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love office so this was a great idea but it is so expensive after the trial is over.

    No, I would not recommend this to a friend
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