Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38686 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1879 Showing 37,561-37,580 of 38,685 reviews
  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Really havent used

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really havent used much so I really cant say but was easy to setup

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bringing it back

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought about it, but I just don't think there is enough value to purchase. Too expensive for a single year use.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    rip off

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this use to be included in the computer, so I was not happy to have to buy this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Office 365 works ok, the service is terrible!

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got 12-month subscription and was told can be installed by 5 people. I discovered is only for one person. Called to cancel, got connected to the sale representative, he put me on hold and disappeared, so had to call again and was able to speak to human but the quality of service was terrible!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice but have problem every time I want to turn on Is there a number I can call

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We'd love to help you with the issue you are running into when you try to turn it on. We suggest contacting our Customer Support Team for personal assistance here: https://aka.ms/AA4jrpj.

      We hope to hear from you,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 2 out of 5 stars

    Not to my Liking

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much prefer the old Word/Outlook dont like the way they work.Imo not user friendly.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      To hopefully enhance your Office experience, we recommend checking out our Office Training Center: https://support.office.com/office-training-center

      Our Training Center will easily get you updated on all the latest workings and features of your new Office software.

      We hope that helps!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    Stupid

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I was purchasing my chromebook, this came up as an add on. It said bundle this product with a mouse to my purchase of the chromebook. So I did. Well, bought it got it and cant use it. Was told to go back to the store (2 hours away), did that and was told nope it dont work on chromebook I was very upset

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Is not easy to install

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really I do not like it . Expensive and very often is not working

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Priced too high

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Priced too high. Easy to do wont use as much as I would like too so not worth the price for me.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Office 365

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never uses it the office 365 don't know if is yet usable

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is too expensive for one year subscription if you don’t use for multiple devices.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HORRENDOUS

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This program is AWFUL! I have already been to the Geek Squad twice with issues, and now I have to return because of 2 more problems. I had no choice but to buy this program at a hefty price that I will HAVE TO RENEW every year at additional money. NOTHING LIKE BEING UNDER THE THUMB OF THE GUSTAPO.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Ruthie,

      Thanks for sharing your experience with us. We're really sorry to hear that you are having a rough time. We would love to try and help you out. If you can reach out to our Customer Support Team with the specific issues you are running into they should be able to help you troubleshoot. You can reach them here: https://aka.ms/AA4jrpj.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    Not a happy customer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a huge Microsoft fan to begin with, but to basically disable me after a year is not cool. Prevent me from accessing all those great features that you add (NOT!), but don't prevent me from editing existing files. Cost is ridiculous for this.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I expected

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this program would have help me get better organized but it was not what I expected

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft Office Worth it? OfficeSuite is Good!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I worked with Word for all Docs and Power Point to create presentations. I never used the Spreadsheet portion much but did built spreadsheets when picking components for an engine build. Great for recording part numbers and make notes on special install procedures. How ever I am Just Soo Tired of having it JAMMED down my throat with every PC, CPU, all software boxes, or SSD,'s. Revolting I purchased OfficeSuite on sale for $25-$35 dollars. JUST LIKE WORD with a few cosmetic changes but you can accomplish creating the same Document with a little getting used to. And the Power Point is Simpler/Plain Better. NO BELLS AND WHISTLES! just creating Documents. What is meant to do, just like Word. It ever converts your Microsoft DOCS to the OfficeSuite document format. And can convert either way for product flexibility.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Crap!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're seniors in our late 60's. I bought this for my husband's computer. After installing it, it kept saying the code was already used. Thus, we never ever able to utilize the product. Waste of money!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No clue how to download.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not fond of downloading programs to my devices and this software doesn't make it any easier.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello MrVazquez84, For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/ . We hope this was helpful to you. Microsoft

  • Rated 1 out of 5 stars

    if you more than 2 devices purchase Home not Perso

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be careful purchasing this item if you have more than two devices - do not purchase Personal Version...Purchase Home.. You will wind up paying Microsoft another $99.99 for the Home program if you cannot return the Personal version to Best Buy..or try to get a refund from Microsoft. The Home version is good for up to five devices for one year.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Yuck

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do NOT like this program. I have used previous Microsoft programs for decades with great success. This program did not even try to maintain operational integrity or consistency with those released before. I HATE it and would give money to return to version 7 of office suite. Think I just thought of the solution.... Have the Geek squad install 7 on my new computer!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I've tried others

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased different ones in the past and I have to say I am not satisfied with this one.

    No, I would not recommend this to a friend
Sponsored