Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1882 Showing 37,621-37,640 of 38,688 reviews
Rated 1 out of 5 stars
Can’t try it when u haven’t sent my MacBook
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this with my MacBook over 3 weeks ago. I got an email saying my MacBook is delayed further and that they might cancel it. Why am I being charged for apple care and Microsoft office for a computer you haven’t sent me? Why is it taking so long?
No, I would not recommend this to a friend
Rated 2 out of 5 stars
Need for paperwork!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I asked for a one time pay subscription for office not a one year subscription.
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
No, I would not recommend this to a friend
Rated 2 out of 5 stars
Very difficult to use.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not for computer neophytes. Hard to navigate. Frustrating.
This review is from Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows
No, I would not recommend this to a friend
Rated 2 out of 5 stars
Do not like the subscription method
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
It is not like adobe - This is Microsoft acting like adobe. I will not renew
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
No, I would not recommend this to a friend
Rated 2 out of 5 stars
OK IF YOU HAVE A COLLEGE DEGREE
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
TOTALLY IMPOSSIBLE TO UNDERSTAND OR NAVIGATE THE CURRENT PROGRAM.
This review is from Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows
This reviewer received promo considerations or sweepstakes entry for writing a review.
I don't want to have to buy office every year!!!!!
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
No, I would not recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hello grady, Many of the updates made to Office were from feedback we received from consumers like you. With this feedback, Microsoft came out with Office 365 (subscription based only) versions and Office 2016 versions sold at a one-time retail price and you own it forever. We hope this was helpful to you
Rated 2 out of 5 stars
Ok
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Ok for its price
Quality is good
Wish it was a hard copy
This review is from Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows
No, I would not recommend this to a friend
Rated 1 out of 5 stars
crooked
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I just got charged a renewal fee for this, causing my account to go negative, I returned this and the piece of sh8t computer it came with. Effyou Best Buy and Microsoft for charging me for something I never used. I'll be pursuing civil action.
This review is from Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows
No, I would not recommend this to a friend
Rated 2 out of 5 stars
Not very useful
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not as useful as expected. My son had to buy more software
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
No, I would not recommend this to a friend
Rated 2 out of 5 stars
Can't load it. Very frustrating.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Won't let my put my email in to get it loaded.
That's all
This review is from Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows
No, I would not recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi John,
Thanks for your review. We want to see if we can help. If you are still experiencing this issue we recommend that you reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj. They should be able to troubleshoot with you.
We hope that helps,
Nelson Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Rated 2 out of 5 stars
Too heavy for carrying around.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Can't believe how heavy it is. Also the screen seems a little small or squished.
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
No, I would not recommend this to a friend
Rated 1 out of 5 stars
HORRIBLE
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
You are told in the store you can upgrade to family at a later date. Not true 3 hours with customer support, best buy, Microsoft, and geek squad. Still have personal account and will pay for a 2nd for family access.
BUY direct from microsoft.
This review is from Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Really poor service
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased thus subscription while on vacation in the USA. However when I tried to input the product key it was not accepted as the merchant did not activate the key when I purchased it. The recommendation was to go back to the merchant but I don't live in the USA
This review is from Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows
No, I would not recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for sharing your review. We're sorry to hear that you purchased it outside the region you live it. We recommend that you reach out to Best Buy and explain the situation to them.
Hope that helps,
Nelson Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Rated 2 out of 5 stars
Found it over price and useless
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Felt that the sales representative did very little to explain the product
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Microsoft 365
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Hasn't worked since I loaded on my PC. Even messed with my printer. My PC is old, but before this at least it worked. The only good thing was that it's free for 3 months, I will not subscribe for longer. This is why I hate Microsoft!
No, I would not recommend this to a friend
Rated 1 out of 5 stars
always check you receipt, and then check again
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this, but the "fine print" says I must have activation code on my receipt. Well, my receipt has no activation code. What do I do with another card sized book mark?
This review is from Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]
No, I would not recommend this to a friend
Rated 5 out of 5 stars
It just keeps getting better
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve been super happy with Office 365 over the years and take advantage of most the applications in the suite. This subscription has persisted with me even past my time at university due to the sheer convenience and organization that it provides in my day-to-day.
First, integration is an important selling point with Office 365 and you get the most bang for your buck experience-wise when you utilize the Microsoft Launcher app for Android and the mobile app suite. Additionally, I personally use outlook.com as my email and calendar service so all useful information is synced over to my phone and easy to see at glance.
OneNote is the application I use the most for everything from simple notes, to-do lists, and recipes. The drawing tools are especially useful when text just doesn’t cut it. Recognition technology makes it easy to search through my notes to rediscover an idea I had – it makes an excellent digital diary! OneDrive is the singular cloud storage app that I use – I have my photos to automatically sync from my phone and I utilize it for backing up files on my computer. For the most part all my files aside from PC applications are stored here and thus far the included 1 TB has been more than enough. This is massively convenient for other reasons as I explain later.
I don’t find myself using PowerPoint often, but Word and Excel see daily usage for work documents and tracking my finances. The main selling point of the subscription is having the latest up-to-date version along with exclusive features such as the new speech-to-text “Dictate” function. This is only going to get better with the integration of features like Cortana and LinkedIn. Finally, Office also has some great collaborative functions that make it great for working with friends to plan trips and parties. It’s a great tool that makes it super easy to plant events!
Circling back to my first point – all the stuff I just described syncs effortlessly to your phone for easy access and on-the-go editing with the help of OneDrive. It has resulted in huge time savings for me when I have the ability to find something right from my phone verses having to go back home to my PC.
Overall, I think in terms of features and convenience, Office 365 offers tremendous value and is almost a necessity for productivity in my day-to-day. I certainly could imagine living without it.
This review is from Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is not like "Word" that I had nor use elsewhere
This review is from Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows
No, I would not recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for the review. We would love to help you as you are getting used to Office 365 Personal. Check out our Office tips and tricks page: https://aka.ms/AA4r1mp.
Hope that helps,
Nelson Office Customer Care
Empower others to achieve more and share your Office experience in a review.