Customer Ratings & Reviews
- Model:
- QQ2-01186
- SKU:
- 6344050
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.
This summary was generated by AI based on customer reviews.
Need Microsoft word
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very P.O to have to buy this for $50 more dollars and it only is good for a year. WTF!!! This is total b.s. Every time the less expensive models don't have a dam thing always nickel and dimming every chance they get!
No, I would not recommend this to a friendBeware of scam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They said I could return (unopened), but they wouldn’t let me. And it auto renews?!! I haven’t installed it....so we’ll see how that works out.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We appreciate your review. If there's a specific issue you're experiencing with Office, that is causing you to want to return it our Customer Support Team would love to help you out and try to resolve it. As our customer, we want you to be happy with your purchase and our products.
Hope that helps,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Not useful n wasted the money .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not using it because have problem with installing it and when I called the 1-877 no.,the customer service try to ask me to install Firewall protection before I can proceed to complete the installation.Not useful at all.
No, I would not recommend this to a friendNOT Happy w/Microsoft
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took me over a month to be able to sign in to Microsoft acct to be able to access & use my Office. Aggravating to say the least Also this new version does not compare to Word I had in my old computer.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Diane,
If you're still having frustrations with your Microsoft account, this support link might come in handy: https://support.office.com/en-us/article/accounts-in-office-628ea040-f265-49de-b986-be09c3ebf8a9?ui=en-US&rs=en-US&ad=US
Additionally, here's a link to our Word Support webpage: https://support.office.com/en-us/word
That link has tons of helpful articles, guides, and videos about all things Word. We think it'll help enhance your experience of Word!
Thanks for being a part of the Microsoft family.
Sincerely,
Jo
Office Customer Care
terrible they automatic charge my account.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is terrible they automatically charged me. I should pay for a product I need when I choose to do not go into my credit card and charge me anything without my apploval.
No, I would not recommend this to a friendNot loving it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I am not happy with Office 365. Half the program templates don't work. It wants me to download apps for everything. Not liking it at all! I would prefer to have regular office at this point.
No, I would not recommend this to a friendN/A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not removed it from box yet. Work area is not ready. Will be soon and will let you know then. Thanks...
I would recommend this to a friendBad Best Buy experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the Office products are great DO NOT PURCHASE from Best Buy. It took weeks, and several conversations with customer service just to get this product activated on my new computer.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Dave,
We're sorry to hear that you have a bad experience purchasing Office but we're glad to hear you think our products are great. If you ever need anything feel free to reach out to our Customer Support Team: https://aka.ms/AA4jrpj.
Best,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Not for Android!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BB employee sold me the software card but it turned out that this doesn't work on android devices. The Samsung specialist didn't know this requiring another trip back to store to return software card. Expected more from BB employees.
No, I would not recommend this to a friendDid not purchased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was supposedly removed from my purchased HOWEVER, this was automatically renewed, I have called to contested the charges And I'm still unable to them remove from my credit
No, I would not recommend this to a friendtoo much $$ for what i get.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hard to keep up, don't see a need for it. i get charged by Bestbuy yearly, don't give them a creditcard.
No, I would not recommend this to a friendI was not happy with this item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It costs too much for a subscription. Buy one that is a one time purchase. I was not aware of the subscription and before I loaded it I wanted to get a 1 time purchase version but was told I could not refund it.
No, I would not recommend this to a friendDidn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Code did not work upon inputting in account. Was not activated and still didn't work after returning to store and activating it.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Dennis,
Thanks for sharing your review. We're sorry to hear that you were not able to get up and running. We would love to help you figure out what might be causing this. Please reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.
Hope that helps,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Did not work....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this subscription for someone who used the application previously with success. It did not work after two days of trying. I eventually had to request a refund and cancellation.
No, I would not recommend this to a friendvery difficult to get loaded
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tried several times to get loaded-- silly requirement to call MS then the guy I talked to was hard to understand and I am still not able to use the product which I purchased! Absolute terrible service
No, I would not recommend this to a friendI demand the refund of my $39.99
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have paid $39,99 for installing new Office and I have been trajo g to use excel and can not even open my excel files, there is no installation and worst I can not access my files
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We recommend that you reach out to Best Buy, since you purchased it here, for help.
If that doesn't work reach out to our Customer Support Team here: https://aka.ms/AA4jrpj.
Best,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
why pay every year?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.use a normal one with one fee and access your files online,
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello FMCC, Paying for a yearly subscription to Office 365 really depends on what your needs are. With Office 365, not only do you get fully installed versions of Word, Excel, PowerPoint, Outlook, OneNote, and more directly to your PC, but you also get it on your tablet including iPad, Android, or Windows, plus your smart phone. Includes 1TB cloud storage, call any mobile and landline phones with 60 monthly Skype minutes and ongoing access to updates to the latest versions of Office. We hope this was helpful to you.
It sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I scratch it off to get the code part of the number came off and I'm not able to activate can't seem to find anyone to help I called Best buy and Office and no one will help so Best buy and Office suck
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Good product if you need the MS Office Suite
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to load and get up and running on new computer. Works as it should.
I would recommend this to a friend Not yet downloaded
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not yet been allowed to download as Microsoft says "I turned on two-step verification for the Microsoft account." I don't believe I did this, but now I cannot download this product until April 10th.
No, I would not recommend this to a friend