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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38677 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1899 Showing 37,961-37,980 of 38,676 reviews
  • Rated 5 out of 5 stars

    Great experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, friendly helpful staff. Took me right to where i needed to be and showed me the options with best recommendation which wasnt the most expensive option which i appreciated even more

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    It is hard to installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot tell how good it is because it is hard to installed. The support is insufficient:(

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it’s wrong to keep paying after paying once .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t get it to go through on my laptop! Tried multiple times

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not load...started to and quit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cost me $40.00 to have the Geeks at Best Buy down load plus my time. What an inconvenience!

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    great productivity software

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use office 365 at work and am so comfortable with how it works. Having a personal account is great! I use outlook for my provider's email because it's so much easier to sort and clean up when I get behind on going through them. I love the option of either editing excel and word docs in browser or in computer based apps. I also love that it works on my phone! Sometimes that can be a bit cumbersome given the small screen and no physical keyboard, but to be able to create spreadsheets on the go then email them from my phone helps me be super efficient! I hate how everyone is going to subscription based software to keep the $ rolling in, but this is one subscription I plan on keeping.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All applications are great. Excel, Word and power point are my favorites.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It allowed a virus in to my computer and had to spend 400.00 dollars to get it out

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This program is not worth the money. You have to go online in order to use the programs.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Sales Director

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PC has all the features that you could want from great keyboard to its high resolution screen. It’s slick design and 2 and 1 flexibility

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My card was not scanned to be activated. Now I have to go back to the store

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Sierra,

      We're sorry to hear you ran into frustration while trying to get your Office software setup. In the future, we want you to know that our Customer Support Team is always ready and able to assist you with any Office related issue. Reach out to them at this link whenever you need: https://support.microsoft.com/en-us/contactus/

      We hope this helps.

      Thanks,
      Jo
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    I was a waste of money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can get it free. Again very disappointed in the whole purchase.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. We do offer Office for free in some circumstances, like for students. We always recommend that you make sure you are getting the best deal.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    Microsoft

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never use it therefore I cannot rate the Application

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! Decided to get a personal laptop and install Microsoft. This was a great price for the bundle.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No product purchased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased no product! The charge is on my card, but I've received nothing.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear that you haven't received your product yet. We highly recommend reaching out to Best Buy customer care to investigate further: 1-(888)-237-8289.

      Kindly,

      Jessica
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    MR.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not want the Office 360. They told me I would pay only one time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t understand why I got this. It was free but I

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can't install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasted time and money... Microsoft password repeated in a loop still unable to install

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going forward, I will purchase without a time limit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not compatible with my chromebook 14

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we were told by a best buy rep that this would work on the chromebook and it does not

    No, I would not recommend this to a friend
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