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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38677 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1901 Showing 38,001-38,020 of 38,676 reviews
  • Rated 5 out of 5 stars

    Great package.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 12 month subscription is better than the month to month one. It helps me out more to create documents for my kids. The Word product is excellent.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with price for the subscription it’s a little pricey

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    ;65 Update

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Updated my office to 365. E we irks great and has new features. P e ice is good as a Total Tech MEMBER.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Awful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not work wouldnt recommend this to anyone NOT HAPPY AT ALL WITH THIS.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for college but it isn’t that good..

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Required Purchase!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have especially if you have at home work or homework to do and its no hassle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Everyday Productivity and Storage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Includes Word, Excel, and 1TB cloud storage. Very useful for work, school, and syncing files across all my devices.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Can I bring the card back .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I We spent an hour on line message was the product key not in their system

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good value for money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's best to get another package.. Not the best deal of the Microsoft packages

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    microsoft 365

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use and install perfect for my purposes worth the cost

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't take account

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up account, didn't take,then notified card expired. Just bought.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not able to load the numbers on it it failed me terribly

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Game Changer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having access to this affordable program is essential to operating my business & personal use. BestBuy had the best annual price that didn’t cause a financial hardship.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It won't load onto my new computer. It does not recognize the number.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn’t work for my chrome book .The key numbers didn’t work.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there!

      Hate to see code issues. You should contact our support teams if you are having issues with the codes. You can find all our contact points here: https://support.office.com/. They should be able to help put a finger on what might be stopping the code. Hope that helps!

      Regards,
      Jonny
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    Waste

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have bought PC with it preloaded Waste of cash

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft why do you do this?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works as expected but I'm not happy with Microsoft. Why does it feel the need to change the user interface of their products every release? Why should I have to relearn how to use the software?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Have to repurchase every year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would love to buy once and then have to repurchase after new laptop broght

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Matthew, Many of the updates made to Office were from feedback we received from consumers like you. With this feedback, Microsoft came out with Office 365 (subscription based only) versions and Office 2016 versions sold at a one-time retail price and you own it forever. We hope this was helpful to you Microsoft

  • Rated 1 out of 5 stars

    Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It won't load on my new laptop. Very disappointed, Need to return it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't use it so I don't know anything about it. I have no need to use it.

    No, I would not recommend this to a friend
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