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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 54 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers praise the Surface Laptop 5 for its lightweight design, touchscreen capabilities, and long battery life. They appreciate its performance and sleek design, with many positive comments about its color options. While there are no major complaints, some customers have mentioned that the price is a bit high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 54 reviews
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Microsoft surface laptop 5 13.5"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the microsoft surface laptop 3 13.5" back in 2020 REALLY great versatile laptop. Touch screen, beautiful sandtone color , im not a gamer so I cant write much of a review on the device capabilities with gaming. Otherwise this laptop feels sturdy with the aluminum build. The mouse pad does make noise but not enough to be a nuisance and you get used to it. Storage gigabyte is awesome!!! easy to use laptop with microsoft software that helps you navigate the laptop in terms of functionality. It gets the done and more. Now for the con, my biggest issue is how fast the battery life depletes, i feel as though i have to keep charger close by. Hope microsoft can work on future models being more anle to sustain usage without losing charge so fast. Overall im glad i purchased it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Does everything I need it too

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, Easy, and does everything I need it too..Works for my kids schooling and play time, works for my business needs as well as personal..

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    My favorite laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the new surface! I loved my old one too, but it ended up kicking the bucket from old age. I really love the focus sessions and phone link features! Almost bought a Mac, but I would miss the touch screen too bad, and phone link lets me text from my laptop :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great School Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's sleek and not too heavy. So far its been a great tool for school! Excited to use it this coming school year! It fits a nice case I got for it. I included pictures for reference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product. I bought it for work and it meets all expectations. I recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product exceeded my expectations! It has all the features I need for school and the quality is good as well.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    Surface Laptop 5 Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Surface Laptop 5. The 13.5" touch screen is the perfect size for my needs and very portable. With the Core i7 processor, 16GB of memory, and 512GB of storage, it is perfect. The Sandstone color is very attractive and elegant looking. And i couldn't be happier with the $300 off sale price!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Small, sleek & snazzy - but rose gold is too much

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter picked this out for college. She wanted small and lightweight, and this laptop is both those things. What really sealed the deal is the shape and size of the screen. It's square rather than rectangular, so it is taller than most similarly sized laptops. This small difference in dimensions makes a huge difference in the amount of content that can be seen on the page, as the page's "fold" is farther down on the screen. Compare the same webpage on this laptop to a similar one and you'll see a big difference. One problem is the price. Even on sale, it was more expensive than all other laptops with similar specs, other than the square screen. The rose gold was just too much color, so we returned it and got the same model in black.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed, Weight

    Rated 5 out of 5 stars

    Sleek and light

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the sandstone color and it is a beauty. Last laptop was the surface book and i never used the detached mode (although cool in theory) and it was too top heavy because of this feature. Happy that this laptop is lighter, faster, touch screen, and prettier.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size, Weight

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, lightweight and I love the touchscreen

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 4 out of 5 stars

    surface ease of use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am familiar with this from work and enjoy the user interface and ease of use..good size, good screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely love this laptop. the touchscreen is amazing and the quality of everything is perfect

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great purchase.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is fast, great functionality and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    NOEMIE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST LAPTOP I OWNED, VERY FAST, AND EASY TO MANEUVER

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can handle tasks very well - awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tend to have dozens of window tabs open at a time and Surface Book 5 has no problem handling them. It never gives me a bad time like other computers i've had. I have the 512GB SSD/16GB Memory.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Looove this laptop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. It is so light that I can carry it everyone I need to. I use video a lot for work and the video is so clear.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Great lightweight laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a huge fan of surface laptops. This is my second surface laptop which is very light weight and portable. my kids also love to use this laptop for their work and they loved sandstone color. Great product.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Surface rocks!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very sleek laptop with high performance. Its significantly low price made it a first-choice for me to buy. On top of that, the Microsoft products inside of it were quite exquisite.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes the face recognition doesn’t seem to work. The overall computer is great. A little on the heavy side for weight. Touch screen is convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, it light to carry around in one hand its storage is great the color is sweet, security is to expectation, you can play video games

    I would recommend this to a friend
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