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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 419 reviews

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Rating by feature

  • Ease of Use

    Rating 4.3 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers often highlight the extended battery life and protective qualities of the juice pack helium Charging Case. Many appreciate its relatively slim design and ease of use, although some find the weight and price to be drawbacks. A few users also mentioned issues with heat generation and the headphone jack. The case's susceptibility to scratches was also noted by some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 419 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Life Saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case. I previously had the big gun and it served me well. After many drops I had to retire it. The only reason I stepped down to this model was due to price and color. It was on sale for $60 and new color was nice touch. The only difference I see between this model and the top model I previously had is amount of charges I get out of it. The top model I got 2-3 and this one 1-1.5. I've dropped my new phone a couple times, so same great protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case. I previously had the big gun and it served me well. After many drops I had to retire it. The only reason I stepped down to this model was due to price and color. It was on sale for $60 and new color was nice touch. The only difference I see between this model and the top model I previously had is amount of charges I get out of it. The top model I got 2-3 and this one 1-1.5. I've dropped my new phone a couple times, so same great protection.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Enjoy the battery pack

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy not charging my phone half way through the day. I am on it playing games, texting, talking, or on the internet constantly and it last through it all. I pick this one instead of the 100% power because of the cost, but I am glad I did. The money would have been wasted on the other one.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Protection

    Rated 5 out of 5 stars

    Battery case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these battery cases, they give u extra battery & keep ur phone safe.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love the Mophie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the mophie, I have purchased one other brand,and nothing comes close to the user friendliness of this product. It has never let me down. I use this with my iphone and have almost never been let down with juice. I can go to the theme parks and use my phone freely, then when my battery gets low, I just switch it to my mophie power, and it charges right up to 100%. I would never buy another brand. This is a staple in our house.

    I would recommend this to a friend
  • Pros mentioned:
    Charging speed, Protection

    Rated 5 out of 5 stars

    works as indicated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    recharges quickly and charges phone as quickly Have choice of various colors. It protects phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Good for extra battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and charge, adds the extra battery life for those who can't be near a charger.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it was designed to do. One draw back is that the charging process requires a different power plug. Your iPhone charger is not comparable with the case.

    I would recommend this to a friend
  • Pros mentioned:
    Charging speed

    Rated 5 out of 5 stars

    Very light, stylish and useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charging cord could be a little longer. I wish there was a passthrough to charge phone without removing teh bottom of the case. Actually lighter and faster than previous Mophie I had for previous versions of the iPhone. Not sure if its still teh only batter pack available for iPhone 5, but it has been very useful to me and I recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spend a great deal of time away from a power source so this works great when I almost out of juice I switch the power on and it will recharge the phone and give me a few more hours of life. You just need to make sure to turn the switch off when you don't need it. One more cool feature is the additional flexibility regarding the charging cable you can now use to charge your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Solved my phone battery issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iPhone 5 died at work and I didn't have a charger. Someone at the office told me about this product. So, I went straight to Best Buy and bought one. Now my phone never goes below 100% charge. I can use my phone for conference calls all day, and I'll still be at 100% battery. I would recommend this product to anyone that is currently having to charge their phone in the middle of the day.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 3 out of 5 stars

    Great idea but need more juice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome concept, needs more juice to charge, and makes the phone quite a bit heavier and bulkier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case for iphone 5 horrible battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case came 80% charged and keeps my phone good for hours, but the overall battery life of the iPhone has gotten worst since using the juice pack

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Better than the one from AT&T

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it hasn't broken, like the brand I bought from AT&T. I bought this one from BestBuy, however, the cost was significantly more (which is surprising, because AT&t usually charges top dollar for everything). But then again, maybe it's the old adage 'you get what you pay for.' Either way, this brand has been dependable so far (after 11 months so far that is).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mophie Helium

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this charger because my phone usually runs out of batteries fast, it's useful but don't expect it to charge your phone all the way.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    content

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the same battery and case as I had before. It works but not as good as the previous version. This battery drains faster.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    So handy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this product is perfect for when you are out and about with no access to a charger. Simply turn it on and it charges your battery to 100%. Love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My wife loves it and very pleased with product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife is happy and all is good in the household. I would recommend the product for now.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mophie helium case had enough charge. I would use to be down at 60% by mid day and the case would give you about an extra 80% charge that would be good for the rest of my day. This case really helps u when you have the Bluetooth on when u commute to work and school.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love mophie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mophie is my go to brand for external chargers. I will always purchase their products and this is nothing short of amazing

    I would recommend this to a friend