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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 582 reviews

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93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the Moto 360 Smartwatch 46mm Stainless Steel's long battery life, stylish design, and useful notifications. They appreciate that it is easy to use and offers a variety of watch faces to choose from. However, some customers have concerns about its durability, display quality, connectivity issues, heart rate monitor accuracy, and its size being too large for smaller wrists.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 582 reviews
  • Rated 4 out of 5 stars

    Great watch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having many options and this is the watch that than waiting for would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great watch and great design. Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope none of you buy android wear except Moto 360. Great service from Bestbuy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great in every way. Battery life is excellent after 5.0.2 update !

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    battery improved so much!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after the latest system upgrade, I now have 30% battery remaining after a long day use, and this is with the ambient mode on !!! With the ambient mode it easily responds every time I look at it! Such a great product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My First Smartwatch!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is my first smart smart watch ever. Cool and Fan!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got both black and sliver. I prefer the sliver one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient device

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient for emails, music control, and messaging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing watch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An amazing watch especially after update to AW 5.0

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 1 out of 5 stars

    Battery Life makes this product a no-go

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, let me say I really wanted this to work for me. I have a pebble steel and love it and hoped the 360 was the next step up on the smartwatch chain. In many ways it is. It looks gorgeous and far more expensive than it actually is (although I think the stainless on black looks better than the black on black). The screen is bright and responsive and overall I like the functionality. It looks good with a suit or with casual wear. Are there some issues software-wise? Of course, but I don't see anything that can't and won't be fixed by v2 of android wear (eg, keeping notifications for later review a la pebble, or the ability to turn the screen on with the button only) The reason I returned mine is because the battery life is unacceptable. I would put on my 360 typically at 6:45AM. With light-moderate use, it never lasted past 3PM, sometimes far less depending on how many notifications I received. Now with a phone, I can drop it on a charger during the day and not lose functionality-with a watch, not so much. My pebble goes 5-6 days between charges. Now I know some people will say, "why not have fewer notifications on the watch?"-Doesn't that defeat the purpose of the watch then? As it is, I think Moto is on to a good thing and I'm excited to see what V2 brings to the table. In the meanwhile I'll continue rocking my pebble.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      The device needs to download a software update after initial setup, and this does eat a lot of battery. However, after the update is installed, the battery life will improve. Also consider that anytime you've got a new piece of tech, you're probably going to be using it / playing with it a lot more than you would once you've had it for a while and gotten used to it. Give it a few days, even a week, and then see how you feel about it.MotorolaMobility

  • Rated 1 out of 5 stars

    Bad Product, all hype no delivery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrid operating system, crashed 3 times in 8 hours, killed the battery on my phone to less that 40% in 6 hours, and caused phone to get very hot. Put the CPU in to constant loop. Phone battery usually lasts 1.5 days. Returning the watch. Only good feature is there are tons of watch face apps but not much else. Don't waist you money.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      That doesn't sound normal at all. It could be that you received a defective unit, but that's not usually how the 360 performs. I'm sorry you had such a poor experience.MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    Returning watch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a defective moto 360. Very glitchy. Constantly going dim randomly when your checking on the notifications or doing anything. No audible sound for alerts, only a very weak vibration. The battery life is very good after update. Cosmetically, it's a beautiful watch! I put the pebble metal band on the watch and it took it up a notch. Stutters a lot from the old processor that's built into it. The screen resolution is really bad. Some watch faces look washed out. I think motorola spent too much time working on the external features besides the internal features.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent first gen watch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software is only going to get better. I decided on the moto 360 as a personal preference over the G watch R..the black bar which I thought would be a deal breaker ended up being not an issue at all. after a couple days use i completely forgot there is a black bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i love it...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking watch...i changed band look better with a metal one and battery last all day...dont know why people complain about it...but i love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy for geeks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works and easily pairs with the iCar. Brilliant display

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only 250!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best smart watch hands down, has an amazing display!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best one yet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't believe these negative reviews, watch is AA+

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice looking

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice finish and look Does what I wanted it to do. Back cracking issue makes me worry about the quality.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nice looking but 12 hour battery? No thanks...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "Battery lasts all day". Well that's one way to spin it. You could also say "Battery dies at sunset". Yeesh... seriously Motorola? A 12 hour battery? Plus a new version is due out very shortly with a metal strap included. Or you can buy this one then spend an extra $80 in a few weeks. Early adopters beware.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not contact moto if you have problems

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So after using this watch for less than 2 weeks, the charger broke so I was unable to charge my watch. I called motorola requesting for a replacement. After being on the phone for hours on hold over the span of 2 days (after being transferred multiple times to different departments), i was told they would ship out a replacement and I should receive it in 3 - 5 business days. It's been over a week now and I haven't received anything. Guess what, I'm again on hold with motorola while they try to come up with their next excuse. You better hope your unit works perfectly, because trying to reach the moto 360 department is practically impossible. If you don't believe me, call them @ 866-320-4780 and see how long you're put on hold.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Sorry to hear you've had such a poor experience, amnesia. Please email supportforums@motorola.com with your reference # and contact information and we'll take a look and see what's going on. Please reference your Best Buy review in the email.
      -Wendy W, Motorola SupportMotorolaMobility

  • Rated 1 out of 5 stars

    Too Bad Looks Aren't Everthing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No matter what I try I cannot get this watch to charge, reset, or get past the "Just a minute..." screen. This watch was shipped half-baked with a defective firmware that causes rapid battery discharge. Instead of notifying you to charge the battery if it's too low before performing a system update, it proceeds with the update anyway. The update will then fail and your stuck with a watch that is essentially bricked. I'm sorry that I spent so much time tracking this product down for purchase. Now I can't even exchange it because supply is so low. My advice is to wait for a later production run. Hopefully, Motorola will have the firmware fixed before shipping by then.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Sorry you're having trouble getting started with your 360! The problem is that the battery hasn't charged up enough to be able to do everything you're asking it to do. It's best to charge it first, before you start to play with it. I know, it's torture having a new device and then still needing to wait just a while longer before using it, but it'll be worth it, I assure you!

      Please un-pair the watch from your phone -- Force stop the app and/or do a reset on the device, if necessary. Try charging the watch while powered off, and let it get up to at LEAST 80% before turning it on and proceeding with setup. There's a software update it will need to do right away which will take quite a bit of battery power. Once that's done, though, you should be good to go. If you have any further trouble, please email us at supportforums@motorola.com and refer to your Best Buy review, and we'll see what we can do to help you sort things out.
      -Wendy W
      Motorola SupportMotorolaMobility

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