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Customer rating

Rating 4.4 out of 5 stars with 734 reviews

89%would recommend to a friend.
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Rating 4.3 out of 5 stars with 5 reviews

Page 1 Showing 1-20 of 734 reviews
  • Rated 5 out of 5 stars

    Best Buy

    |
    Posted .
    Owned for 4 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Best Buy I could find t-mobile wanted a lot more for the same phone with their name on it

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving my G7 Play

    |
    Posted .
    Pros mentioned:
    Battery, Features

    Great phone. I shopped around first, then went to Best Buy. Love that they have the "unlocked" version - so I could get the phone without getting 100 apps that just drain the battery. Phone is excellent, works fantastic - photos are great (well as good as I take) and it was very easy to adjust to this new phone. The features are very easy to learn.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good replacement for my Motorola Razor flip phone.

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    I finally traded in my original Motorola Razor flip phone for this Moto G7 Play. I've drug my feet trying to keep my Razor but finally gave in. Until the last 6 mos. or so I primarily used my phone to make phone calls. Imagine that, using my phone to make phone calls. Years ago I started borrowing audio books from the library. I'd get them on CD and play them on my computer and in the car. It relieved the stress of heavy commuter traffic on the highway. It relieved me of a lot of road rage. If traffic became snarled I'd just sit back, relax and listen to my audio book. Then I got a new car. It didn't have a CD player. I was told everyone listens to music they download from the internet. No one wants CD's anymore. Well, I did, how would I listen to my audio books? Then we purchased a "Ring" security system. This is a low cost flexible system that you can monitor through your cell phone. Well, my Razor isn't a cell phone. I needed a new phone to manage the Ring and monitor the status of our security system. My wife has a Motorola smart phone that runs an Android operating system so it made sense that I get an Android too. That way she can help me adjust to it and learn how it functions and how to use it. I've only had it a couple of weeks, and it's been a little difficult for me to learn it, but I am able to download audio books from the library again and manage our Ring system with it. I don't have a lot of experience with it yet but, If I can learn it I think anyone can learn it. I just turned 75 last month. Oh, yea, it can make phone calls too.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good basic Android phone

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Price

    My wife's Google Pixel was starting to die in terms of battery. This turned out to be a surprisingly good phone for the price. It lacks the power and features of a flag ship phone but comes with Android 9. I bought this as a replacement for my wife, who is not a power user. It easily handles everything she needs in a phone. We found a decent case for cheap online.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    This is my 3rd Moto G7 purchase from Bestbuy for my family. Easy to use but not too large for people with average hand. Using over two years among three phone and still no slowness. I use it for fantasy football, e-mail about ten apps open on a regular basis. No slowness. My phone never froze up. Over all I have had very good experience with a phone over two years without breaking my bank. I really like how Motorola price these phones. I purchased a good cell phone case and shield to protect from broken screen. Highly recommend who feels a smart phone should be good enough to perform normal work without breaking the bank. Hope my experience will help you find a value phone. Thank you, TD

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone for the money

    |
    Posted .
    Owned for 2 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I recently purchased 3 of these for my inlaws and mother. They are not power users at all and for the money, these are great phones. All were activated on Verizon (this was tough because the IMEI number is locked to a specific phone, but neither my receipt nor order showed which one...so write that down before placing order of mulitples). The one thing that I don't like is that wifi calling is not even an option, even though it is supported by both Motorola and Verizon. One of these phones is being used in an area with almost no cell reception, so having wifi calling is important.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Much faster than the G6 Play

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This new G7 Play is much faster than its predecessor, the G6 Play. Otherwise, all is essentially identical with Moto actions and clean Android build. Of course, it's a slightly different size, so a new case and screen protector are needed... and not sure if battery life is quite as good as before. Transfer of everything was very quick, thanks to knowledgeable staff at the store.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good basic smart phone

    |
    Posted .
    Owned for 1 week when reviewed.

    I also have an iPhone 5 so this is what I can compare it to, and this one seems perfectly nice, although I haven't really tried many of the features. Since I basically am interested in using this as a phone, rather than a computing device or mail reader, I wish is was a bit smaller so that it fit more conveniently in my purse or pocket. That is about the only complaint I have so far, but I know that I probably am not the typical user.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi EJ45,

      Thank you for purchasing our products and we're always looking for ways to improve. We'll go ahead and relay this message to our team. In case you have questions, please email us at supportforums@motorola.com to further assist you.

      - Frank MotorolaMobility

  • Rated 4 out of 5 stars

    Should be a good phone for flip phone users.

    |
    Posted .

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     

    While it is not nearly as simple as my old flip phone, I appreciate the larger keyboard and some online features that I'll no doubt use in the future. I needed more than just a cell phone for calls and texting, and with technology making the old Samsung obsolete, this should be a good phone for my to expand my reach of different technological advances in cell phones.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good replacement for my dead Pixel

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    My original Pixel died and I wanted an unlocked phone between carriers. I'm not ready to commit to a carrier, but I have coverage so I wanted an Android phone I could just slip my sim card into. This phone did the job, but because the Pixel was using Android 10 and non Google phones are still using 9, it had problems migrating info over. No biggie. They got my address phone and phone numbers over, so all I had to do was go to the Google Play store and download the apps I wanted....then update the apps...and the phone! Whew, now it's just about where I need it to be. Other that the smaller screen size and the tiny keyboard keys, I'm satisfied with the phone.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daughter's first phone

    |
    Posted .
    Owned for 2 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Our 13-year-old daughter finally got her first phone, which is a blessing and a curse, as parents know. But as far as the device itself, we have no complaints. I bought it to work with Tello, a Sprint MVNO carrier, and the setup was really easy. Our daughter is prone to losing things, so we wanted a phone that isn't too expensive. Plus, we can't afford an iPhone or Pixel anyway -- even my husband and I don't have the top-tier phones and don't care to. Bottom line: this is a fine option for an affordable, entry-level phone.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    More Than What You Pay For

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    It's a cheap phone with not so cheap design. The android software is as solid as any flagship phone, hardly any intrusive bloatware. As for negatives, the hardware seems to be where its low price starts to rear its ugly head. The feel and look of this phone are fairly premium, however I experience random bootloops (the phone will restart randomly during normal-strenuous usage), and bluetooth functionality seems to be weak to nonextistant (I've tested this with two bluetooth devices I use regularly with another phone, have NOT tested with headphones or any music related devices). Overall I'd say it's a good value.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Stumbling around but learning

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    This phone is so different than Samsung. It's a Motorola which I've been wanting to try to see if it would be much better than Samsung. It's a lot cheaper I probably should have looked for the Moto G7 Power which would have had more beef to it. I still like the phone and again I'm still learning. There are a lot of different swipes to make it do certain things. It's a compact phone which is nice and it doesn't take a lot of room up in my pocket along with the popsocket I have on it. I would recommend this phone. I am also definitely going to get more space for memory.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone for switching from flip phone

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Charged it up and put my T-Mobile sim card in and worked. I had a little trouble figuring out how to transfer my contacts from my sim card to the phone but found some info on line. Was going to get a BLU phone but was lacking features I was looking for that this one has. Has calling over Wi-Fi, LTE & speech to text.Works Great, I get signal where I didn't before. Ordered a wallet type case to keep from bumping things on it while it is in my pocket.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My first "smart" phone at a reasonable price.

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Can't really compare it to others that I have owned seeing that this is my first smart phone. I've owned a number of Android tablets so there wasn't much of a learning curve. I added an EVO Plus 128 GB micro SD card (Samsung) and formatted it to extend internal memory. Moved some apps already installed to it and they are working fine. New apps are being installed to it without any intervention by me. The price was right at $169.99 and it feels like the right size for me.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    overall good phone

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    so far, so good. installing the sim card requires use of a paperclip-like device that's included. the phone doesn't open, which eliminates the battery going flying if you drop it. Word of advice: installing apps does reduce the charge length. Pre-apps, this phone stayed on for 10 days straight, after i installed everything i normally use, it's more like 4 days.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for the price

    |
    Posted .
    Owned for 5 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This was bought as a gift for my spouse. She isn't a power user so this phone was overkill for her. However, her upgrading from a G5 to this phone has made her life a lot easier. She loves how fast this phone is compared to her older one. She's not running out of memory. Overall, it's a terrific phone for someone who doesn't need the power and speed of a phone that's three to four times the price of this one.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good entry level phone

    |
    Posted .
    Owned for 2 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Got this phone for my mom (came from an old Droid Turbo) and my grandma (came from a flip phone and couldn't stand T9). Both of them are using it with no issues. They did comment that the fingerprint scanner is basically useless though. I'll never understand why manufacturers decide to put a scanner on the back; it's the least convenient place for it and is awkward to use at best.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great phone for the price

    |
    Posted .
    Owned for 4 months when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I upgraded from a G5S plus, it took a minute to get used to the change in fingerprint sensor location but I like the location on the back a bit more now. The bit at the top that cuts down into the screen for the speaker and front facing camera does interfere a bit with the icons of running apps.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Motorola G7 play malfunctions. I need to return

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    I am a Motorola phone person. I've never had any problems with any of my Moto phones.buntil now. It picks when it will ring. It changes font size off and on. The apps and writing get really small then big again. This all happens at any time during my usage. I need to exchange it and have all of my info transfered when getting a new one. 213 321 1767 let's do something about this problem. Thanks, I know somebody will make it right

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Jamiemilam3333, that's not typical and we understand how important the battery life of your phone is to you. As we stand behind our products, we would love to help get this checked. Please email us at supportforums@motorola.com for us to further assist you and kindly refer to this post. We'd be happy to help you with this. - Mike MotorolaMobility