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Customer Ratings & Reviews

NETGEAR - AC1200 Dual-Band Wi-Fi 5 Router - Multi-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 3441 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Great value wireless router

    Posted
    Dizman
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this brand of router based on a recommendation from a tech friend. I bought this specific router because of its lower cost and good transfer rate. We have this router in our basement and we have not had any trouble with the signal or connecting to it from any place in our home, both upstairs and down. One thing you should know about setting up this router is that all the documentation points you too using their nighthawk app for the setup process. I would advise you not to use the Nighthawk app to set up the router and here’s why. I started setting up this router with the nighthawk app and halfway through the set up process I was interrupted with a matter that needed my immediate attention. After a few minutes I returned to the app to continue the set up process only to find out that I was permanently locked out of setting up the router. I submitted a ticket on Netgear‘s website and began searching their support forum for help. After reading many posts I downloaded their set up Genie software on my computer which also did not fully complete the set up process of the wireless connection. Finally I called Netgear’s Tech support. They were very helpful and nice to work with. They showed me a different method to configure the wireless router and helped me get reconnected. They also encouraged me not to use the Nighthawk app to set up the router, too late now, which is why I encourage you not to use that app. We are very happy with this router and it does work very well for us. It has been easy to manage using the method that Netgear’s tech-support showed me. Hope this helps to keep you from making my setup mistakes.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good wireless router but not without some issues

    Posted
    Carbamoylase
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    First off I would like to say that this wireless router is excellent when it works. I bought it to replace an old "G" router that I had. This router will broadcast at "N" speeds (2.4 GHz) and "AC" speeds (5GHz). I had quite a lot of trouble setting it up. Bad news it took Me, the NetGear phone support, the Spectrum Cable guy, and 2 friends (one of which is employed as an IT specialist) to finally get it to work with my computer so I could set up the router. The good news is that it turned out to be the Ethernet card and drivers from my old 2009 computer. No amount of driver updating and Ethernet card resets worked to get this router compatible with my old computer. So my IT friend and I came up with using the old "G" router as a hard wired bridge to this new NetGear Router. However my new December 2017 MSI Laptop, PS3, PS4, Sony Bravia TV and HTC one Phone all worked with it just fine once I got it set up via hard wired computer. So moral of long story... Some older Ethernet cards and drivers may not be compatible with this wireless router out of the box. I saw that this product had either 5/5 or 1/5 reviews. The bad reviews were likely caused by a small percentage of factory defects but the majority look like the issue I had, an incompatible old Ethernet card or drivers. Final advice.. if you are going to buy this, talk to NetGear first to see if it is compatible with your older Ethernet card and driver versions. If you have trouble with it out of the box, update your Ethernet card drivers, and if it still does not work then your old Ethernet card may be incompatible or you are really unlucky and got a factory defective one.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Product!

    Posted
    TheWiFiShopper
    • My Best Buy® MemberMember

    I purchased this after my TP-Link router wouldn't let me connect to the internet. Although I went cheap on the first router I decided to spend a little more this time. There are so many routers to choose from so I had to do a lot of research before I went into the store and purchased one. My mom and I walked into the store knowing we narrowed down our options to either a Netgear or a Linksys router. We saw this one, read the reviews and thought let's try it out. So I have a 700 sq ft apartment and so far it's amazing! The speed is unbelievable and I get full connectivity throughout my entire apartment. We don't have many devices on at one time but so far it's worked with my laptop, iPhone, and Roku without any problem. The setup was easy until I hit a snag, but all I did was call customer service and they helped me fix my problem. They were phenomenal. So I would 100% recommend this product. I can't say if it would work for like a bigger place like a two-floor home but it does work in smaller areas. Also, a huge plus that I have seen many people complain about is the app. I love the app. It lets you do everything on it that you would usually have to do on your computer such as renaming your router and changing the password. You can also see who's on your WiFi and either pause or cancel their service. Hands down best router I've gotten and I'll never change from Netgear!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    5 Ghz is a no go

    Posted
    theSDLC
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I only tried one of these so there is a chance that mine was a lemon. In any case, I went through two entry-level AC routers, a D-LINK and this Netgear. Both routers were about $100-130 regular price--not exactly cheap--but discounted at $50-70 respectively. The reduced price was just too good to pass up... but also too good to be true. The Netgear 5 Ghz band was spotty at best, despite the "expansive" WiFi coverage granted by the dual antennas. I would be in the same room with the router and it would drop 5 Ghz regardless of the device, whether laptop, smartphone, or Smart TV. This is after updating firmware and drivers on all devices and after performing a reboot and power cycling the router after the 5 Ghz band would disappear. It would come back sometimes upon restart. Sometimes. Transfer speeds were accurate on 2.4 Ghz, but 5 Ghz would show 20-50% loss in data speed (when the band was actually working) particularly if the connected device was in the adjacent room, literally next door. I live in a small 1 bed 1 bath and this router could not cover both the living room and bedroom. We're talking about having issues after entering a room less than 15 feet away from the router with one wall in-between. The equally inexpensive D-Link performed the same way but didn't have the fancy "expansive" range antenna. Long story short, I opted for a more expensive Netgear AC1700 with THREE (whoa!) antenna and of course a heftier price tag. I gave this particular AC1200 one star, but does that mean Netgear is bad? No. I do trust Netgear and have had 4 Netgear modem/router devices. This AC1200 is the first bad one I've had. Additionally, the AC1700 with the THREE (whoa!) antenna does get the job done. I've had no issues with 5 Ghz. It goes strong all day long and has not dropped on my Smart TV and steams Netflix without an issue. They say you get what you pay for. Sometimes the cheaper alternatives are more trouble than their worth.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst experience!

    Posted
    Schockey08
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this as a replacement due to my Belkin being fried from a power outage. Since I was without internet and needed a router in a pinch, I bought this since most of the stores in my area only carried Netgear products. I purchased one similar to my Belkin and went on my way. After unboxing the product I find out that an app must be downloaded to install the router. Ironic since I live in a remote area and without any internet connection, this was more than a challenge. Once the app downloaded I went through the steps as straightforward as they were and thought I had a stable connection. My most used devices connected well enough but had trouble maintaining a stable connection. Long story short, after spending what seemed like an eternity with Netgear support over the course of several days, the suggestion I received from the technician was to return the product, which I promptly did thinking it was just a bad router. Once that router left me with the same issues and receiving another suggestion from customer support to return the product, I ordered another a Belkin online and was connected fully without issue almost instantly. Never buying a Netgear product again and it’s a shame that this is what most of the stores carry, probably since the warranty is only 90 days, unlike the Belkin which has two years.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Waiting for Netgear to ship me my 3rd Replacement

    Posted
    BradT
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Less than 90 days into my warranty and I am now awaiting a 3rd replacement from Netgear. It should be here in 4 days. What a waste of my time and money! I bought the 1st AC1200 from Best Buy and registered with Netgear in August. No extended plan from BB was purchased. Easy to setup and worked fine for almost 30 days. For no apparent reason my performance started getting really bad. Speedtest.net normally reports 65M Down and 6M Up. but I was getting 0.18Mbits up. So I spent a horriffic amount of time on the phone with Netgear just to make sure it wasnt me. Netgear support was terrible. I would wait on hold for 10 minutes and when the rep in India finally got on the line, I would get disconnected. This happened 4 times in a row. I spent over 2+ hours resetting the factory defaults, re-flashing different firmware version from current to older and back to current. All the time proving that everything worked fine when we took the router out of the equation.They finally admitted the device was defective and to take it back. Thankfully Best Buy was kind enough to replace the unit past the normal 15 days from purchase even after I already threw away the box. 6 weeks later and now the replacement device is giving me the exact same issues. Poor performance and confirmed via speedtest.net where a direct connection to my cable modem give me the 50M down and 6M up I pay for. I just spent another 2 hours and 20 minutes on the phone doing the exact same steps as above. Netgear wanted to charge me an upsell of $20 to get a replacement of the next model up or get the same R6220 model for no charge in 4 days. No longer a fan of Netgear!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    I really really wanted this to work.

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After 15 years of Linksys I thought I would give Netgear a go given I felt the Linksys life cycle was rather short, and I really really wanted this Netgear router to work. I set this router up to run off my cable modem that gives me 25-30 Mbps over Ethernet. The set up was easy, maybe 10 minutes, and I was up and going and getting rates of 17-23Mbps over wireless. About a week later my throughput started slowing and finally I ended up with data rates of 0.2 -6 Mbps over wireless and ~4-8Mbps wired to the router. First I verified that my ISP was working solid, it was, so I called Netgear support and they tried to adjust the channel and MTU but after a few calls nothing fixed it. They then sent me an RMA and told me I had to pay to ship it back to them THEN when they recieveed it they would send a replacement so in the meantime I would be out a wireless network...Really? Luckily I was still in the time to return it to Best Buy for free and I did. Expecting it to be a 1 off quality issue I returned it and got another of this model fully expecting this one to work, however same speed reduction issue but this time right out of the box; same customer service trouble shooting experience via Netgear. The only difference in the support this time is they suggested the reason I was getting 2Mbps was because my ISP was only giving me 25 Mbps and I should have them increase the data rate so I could get a faster rate through the router.... dumbest thing I have ever heard. That or they suggested buying another Netgear model to see if it will work. I stopped using Linksys because felt the life cycle was to short, however they did work solid and I will go back.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    SAD!!!

    Posted
    pghdave
    • My Best Buy® Elite MemberElite Member

    Decided on this router based on the reviews. Got home, unpacked this thing and was astonished at how light this thing is. Must weigh about 2 ounces. Also, the "rubber" feet do not help keep this router in place at all. The green LED indicator lights are barely visible and remind me of something I would find on cheap toy from the 1980's, not an $80 dollar router. I figured I would give it a chance even given the poor build quality. Hooked everything up, and this thing could not connect to the internet, regardless of how many times I reset the router or my PC. My old router worked fine, and when the ethernet was plugged into my computer, I had perfect internet, so it wasn't on my ISP's end. Where things get interesting, is when I called Netgear Tech Support. I was lucky enough to get an Indian call center, with what sounded to be hundreds of other call center employees in the background. Every once in a while a bell would go off, and everyone would scream and cheer. . . Not sure what that was about. It literally took me 15 minutes of loud enunciation on my end "D, AS IN DOG!, A, AS IN APPLE!. . . " for the call center employee to get my name and email correct. This is the point I decided to hang up, and return it to the store. I figured if I had to endure possibly one of the worst call center experiences of my life, this item wasn't worth the time and aggravation. I decided to spend about double and pick up the ASUS AC-1900. Plugged it in and had it setup in under half-an-hour. Much better build quality, and haven't had to resort to dealing with customer service on the first day of ownership.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    5 GHz band doesn't work

    Posted
    Moebius
    • My Best Buy® Elite MemberElite Member

    I bought this router to replace a 3 year old Netgear N600 because I wanted the A/C standard for higher speeds. Given the external antennas and all, I also expected my wifi range to improve a bit. The result: - The 5Ghz band simply doesn't work. It stays up for a couple of minutes, and then it disappears; I can't connect with any of my devices (laptop/android phone/ipad/google home). - Range didn't improve substantially, but that might be related with the design of my apartment. I probably chose to buy this router over the competition because of reviews I found on the web. I should have browsed Netgear forums instead; this issue of 5 GHz instability is extensively mentioned there. E.g.: https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Wifi-networks-drop-too-often/td-p/505188 I have of course tried all the standard suggested steps by technical support: firmware upgrade, disconnect, wait a couple of minutes, reconnect, power off, wait, power on, factory reset, yadda yadda yadda. Obviously nothing works.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Needed New Modem

    Posted
    twinkletoez
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When I was having too many problems with my Belkin modem, I brought it back to Best Buy for an exchange during the warranty period. As Best Buy was no longer carrying the Belkin brand, I was offered the Netgear which cost slightly more but supposedly was a better modem. The modem does work well but I had a horrific challenge getting it set up so that my printer would work with it. I had to spend approximately two days on the phone with Best Buy tech support to make the printer work. The printer situation is still not what it should be (I have to frequently reset in order to make the printer connection work), but at least Best Buy tech support came through for me to resolve the situation. My advice to anyone even thinking about new computer equipment is that you would do well to pay the extra fee for tech support. I rarely call (I think this was actually only the second or third time, the previous issues being relatively minor) in several years, because I usually try to troubleshoot the issues myself. But this time it was definitely worth it. As far as functionality, the Netgear has been superior to the Belkin, so I would recommend it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not worth the headache!

    Posted
    LdatTB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    this was a replacement for an older Netgear router that died. Within the first two wks of owning the AC1200 & after 4 calls to tech support, Netgear told me to bring it back to Best Buy and swap it out for a new one. THEN after another 3 wks of slow speeds, spotty connection and several more hrs wasted on the phone with tech support, Netgear told me that the new one was also bad & I'd have to swap it out again. Netgear informed me that it was beyond the Best Buy return period, so I'd have to ship it back to Netgear, and then WAIT until they rec'd it and shipped the replacement back to me via ground shipping. They told me that if I wanted it expedited, I'd have to pay for it. I asked to speak with a supervisor and was told that he would get back to me THAT EVENING about expediting it on their dime. When I still had not heard back by THE FOLLOWING EVENING, I called Best Buy to see if they would allow me to exchange it. BEST BUY was extremly helpful and allowed the return! That very night, I came home with a new APPLE AIRPPORT EXTREME. It took minutes to set it up, works great, and I'm getting better range and speed than I have ever gotten with the shoddy Netgear routers! Netgear gets ZERO STARS. BEST BUY and APPLE get 5 STARS!!!! BTW - several days later & I still have never heard back from Netgear...GOOD RIDDANCE!!!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Failed Claims

    Posted
    Canstacker
    • My Best Buy® MemberMember

    I purchased this unit to cancel cable to depend upon streaming services. Initial installation was in basement office. This placement was about 24 feet from a television in another room in the basement and about the same distance from another television one floor up. We experienced troubles with a consistent stream. So moved by modem and router next to the basement tv and directly below the upstairs television--maybe 8 to 10 feet away. Much better with only occasional problems. So I moved unit to tv stand upstairs six inches from tv. No more streaming problems there. I have not been able to devoted enough time watching the tv in the basement to see if it will now experience streaming delays on a regular basis, However, I did tonight try to stream the national championship game through the ESPN app on my Roku. The stream began to reload every 30 seconds. I had to go upstairs to watch. A better choice for customers might be to pony up $100 plus for a more powerful router to receiver more consistent streaming.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good AC router for the price

    Posted
    Graham
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The device is bigger than I expected, and seems very light for its size. It gives off the first impression of being cheap, but hopefully it is designed this way and will stay cool. The USB port is only 2.0, and the antennas are non-removable. But for this price it seems appropriate. I upgraded from an old Netgear N router. I pay for 60 Mbps down and get 65 Mbps in the same room as the router. Previously I got around 40 Mbps. The range is not great. In my relatively small home, the signal will get very low on the second story for both the 5 Ghz and 2.4 Ghz networks. However the speed stays relatively high (50 Mbps). It does drop occasionally in the opposite corner of the house. The setup was painless, and Netgear's "Genie" software is decent enough. I don't use the advanced features such as ReadyShare, but I appreciate the ability to reboot the router from their app. It has been stable in my home with about 10 devices and hasn't needed resetting. Overall a good introduction to 802.11 AC, but stay away if you have a larger home.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Works ok but odd set up

    Posted
    Vegasmom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got this router when my three year old linksys router died. Bought it at the store 10 minutes before closing - it seemed to be a middle of the road option and I thought I'd try netgear since two linksys routers had died. Set up took me a while- there's some genie thing that you use and it has a default password. I wa ted to change that. Whatever I typed was still displayed. It appeared that anyone who accessed the software would be able to see my password and access my system. I had to track down and read on line help to figure out how to change it. That was done on an unsecured web address. Just seemed odd. Maybe all of that is just over my head and those things aren't important but it seemed weird. The router had to be reset on the second day but then it started working. Had some trouble getting my hp printer to connect to the network but that could just be hp and not the router. I use wifi for cell phone coverage at home and it drops quite a bit. So bottom line I guess it works pretty well but it's a bit confusing.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    An Excellent and Fair Price AC router

    Posted
    UserReview

    For the holiday on-sale price you would get a AC router with dual-band capability and reliable connection. I have used it for more than a week and experienced no issue with connectivity on both 2.4Ghz and 5Ghz bands. Setup is super easy almost like plug and play. Genie apps is easy to use and control. One thing to clarify is that this router doesn't seem to have beam forming technology as its box label does not state and I confirm it through Netgear website. I don't really care about beamforming feature since my signal is good to excellent on both floors of a >2,000 square-ft home. I am not sure not why I can't set up password for Guess-Access. Other than that I am very happy with the router performance and its low price.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Worked well for OpenWRT conversion

    Posted
    OpenSourcer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this router to replace another Netgear router that I have been using with a custom build of OpenWRT called ROOter. I verified in advance that the firmware build is compatible with the model R6220 router. I have now replaced the factory firmware with ROOter, and it's running great. I use ROOter because it allows me to connect a mobile modem through the USB port on the router, and distribute the internet signal both through the wired switch connections and the Wi-Fi connections. I'm strongly limited by the available cellular data signal, so I'm nowhere near the rated 1200 Mbits/sec capacity. I'm hoping that as the cellular network gets upgraded, this router will help me get up into a few hundred Mbits/second range.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good wifi

    Posted
    funnyface
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The sales person said that the Netgear had the least problems so we decided on this one. It was easy to set up but I could not open up the router to change any of the settings. All our computers, Ipad and thermostat worked. Called customer service, which is outside of the US and hard to understand and they could not help fix the problem, several times. I tried loging in to the router from my browser by 192.168.1.1 and that did not work. After a month or so I was at Best Buy and told a sales person my problem with the router and she went to speak with the Geek dept and they told her to tell me to reset the router to factory reset and if that doesn't work to bring the router back and they would exchange it. I waited a few days and all of a sudden one day I was able to get into the router from the netgear genie. Don't know what happened but it all of a sudden started working without me having to reset the router. It now works fine, Netgear Customer Service is not good.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    good price, but still wary

    Posted
    URpebkac
    • My Best Buy® MemberMember

    I decided to give this AC router a try with the Black Friday sale. I was wary as this router seems to be new model. Why is BB still list USB as 3.0 when it's 2.0? For the first week, the wifi speed went up by 50% compare to my old netgear router which elated me. But, I started losing wifi connections to all my devices using either 2.4 or 5GHz. I restarted router and cable modem for a good measure yesterday, which seems to fix the issue, Now, same thing happen today. Wired ethernet connection to the router seems to work and restarting everything fixed it again. Let see what happens tomorrow. Yes, the firmware was updated to 1.0.0.16 during the router setup. I really don't want to be beta tester. This router will be going back to BB if this doesn't get better. Also, did anyone notice the wireless network "Region" is set to Japan? Bug? And, it's grayed out so you can't change it. I heard different regions have different wifi signal strength with the U.S. and Canada being highest.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Horrible Set Up. Good Product

    Posted
    Beisenbe
    • My Best Buy® MemberMember

    The ONLY way to setup the device was with an app. We downloaded the app BOTH on an iPhone and on an Android latest model and NEITHER WORKED AT ALL. The Network Genie provided was so small that it could not be read and COULD NOT BE RESIZED. The internet documented this was a well known bug PRESENT EVER SINCE WINDOWS 10 was released and maybe longer. I simply connected the machine, went to the appropriate ip address http://www.routerlogin.net or http://192.168.1.1 and used the username and ridiculous password on the box. Everything went smoothly then. SO ALL THE USER FRIENDLY SOFTWARE FAILED. The classical approach worked fine. But the machine is very cheap and works beautifully after installed.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    New Router Made Our Internet Faster

    Posted
    OliveS
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We got the Netgear AC1200 Router to replace the one we had to give back to the internet provider we were leaving. This one did make our wifi a bit faster. Internet is now much more consistently reliable throughout our home. It is able to provide faster internet to many devices all at once (5 phones, 5 laptops, and a tablet) in a two story home without the use of a wifi extender. In fact, we needed a wifi extender with our last internet service provider with the router they provided, so that wifi worked in the bedroom and family room in our basement. The technician who was installing the new internet service was having trouble with the strength of service in the basement and asked if we had an extender. We did, so he unplugged it. The the new service with this router is strong and never interrupted/cut off and we no longer need the extender.

    I would recommend this to a friend