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Customer Ratings & Reviews

Customer reviews

Rating 3.4 out of 5 stars with 21 reviews

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  • Quality

    Rating 3.2 out of 5 stars

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57%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Luma Comfort 28-lb Clear Ice Maker's ice quality, with many praising the clear ice production. The ease of use and portability are also frequently highlighted as positive aspects. The machine's ability to produce a large quantity of ice quickly is another benefit frequently mentioned by users. No significant drawbacks were reported by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 21 reviews
  • Pros mentioned:
    Ice quality

    Rated 4 out of 5 stars

    Quality ice maker

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes ice quickly with no fuss. Only have to refill with water once a day and holds a lot of ice at a time. My only issue is with the on & off button being awkward as it tends to be very temperamental.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 4 out of 5 stars

    FAST clear ice, melts fast if not moved to freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes beautiful, clear ice, and FAST. But when you turn this thing on, you have to be ready to retrieve the ice with frequent regularity and move it to your freezer if you don't plan to use it right away. The unit's ice bin has limited capacity and, although somewhat insulated, is not the same as keeping the ice at freezer temperature

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about your experience using your IM200SS. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice quality

    Rated 4 out of 5 stars

    Simple to use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tasting ice. Fewer cleanings when using distilled water.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ice quality

    Rated 5 out of 5 stars

    Best ice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine makes plenty of ice and taste great!!! The clear ice is perfect, looks amazing in drinks when entertaining. Wish it had a way to make larger ice with replaceable trays. Set up was easy and after start up, priming which took about an hour, have had more than enough ice for our soccer jugs, small ice chest for our tounament with no problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ice Ice Baby!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I entertain and now I don't have to buy bags of ice. I start it up an hour before and it keeps up with my needs all night. I even take it on vacation with me for making frozen drinks and cocktails to take around the pool. It is the best countertop ice maker I have seen.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Just okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It started off pretty good, however, it never made a full piece of ice. It always had holes in it. Now that we had the ice maker for about a month or so, the water in the top reservoir doesnt seem to be flowing down into the machine. The water level never goes down and it sounds like its straining to pump, like the tubing is clogged or something. Im probably going to return it as i purchased the insurance for it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful product just about out of the box.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this ice maker for 2 weeks and it is making random squealing noises. Also the ice doesn't stay frozen and sometimes just huge chunks of ice get stuck where it's being made and I have to turn it off and back on to get it to melt to continue making ice. Additionally, it is an expensive machine. Definitely not worth the price.

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi There
      Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care newair

  • Rated 3 out of 5 stars

    Ice maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice is not very dry and tends to melt quickly in the holding box.

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care newair

  • Rated 2 out of 5 stars

    It makes ice that have not been completed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend this product. The ice that it puts out is half done, then it drops into a non refrigerated collection bin and melts. When you transfer the ice to the freezer it freezes together and becomes one big ice cube.

    No, I would not recommend this to a friend
    • Brand response from Luma Comfort Product Expert
      Posted .

      Hello,
      I am very sorry to hear you are experiencing issues with your unit. Please call us at 866-737-6390 or email us at [email protected] in order to help you rectify the situation.

      Sincerely,
      Luma Comfort

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Ice Maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous Clear Ice Cubes, Easy to use ice maker. Worth every penny.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about your experience using your IM200SS. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    extra ice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So pleased,, when all the family was here for Thanksgiving we never ran out of ice. It is so quick and convenient

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Portable ice maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it it works great! Really convenient, just keep track of how much ice you have then just push the button!

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Best portable clear ice maker!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only portable ice maker to make clear ice on the market!!!! Awesome product! Great pricing!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this ice maker less than a month ago and it started making some weird noise already. Not worth the price.

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service newair

  • Rated 1 out of 5 stars

    Doesn't keep the ice cold once its made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with the product, it doesn't have the ability to keep ice frozen once its made. Also didn't keep ice flowing fast enough for a small group party.

    No, I would not recommend this to a friend
    • Brand response from Luma Comfort Product Expert
      Posted .

      Angela,
      We apologize for the confusion about our product. The ice maker is not meant to keep the ice frozen. If you have any other questions or concerns, please contact me: 855-963-9247. -Ashley, NewAir Customer Care

  • Pros mentioned:
    Ice quality

    Rated 2 out of 5 stars

    OK

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had my ice maker around 9 months and I am on the third one. The Luma company has replaced the unit 3 times because of defects. This third unit lasted about a month and is now failing. The ice is great when it makes it properly however the quality of the unit is the downfall of this product. The pump does not properly work (a priming issue), the release mechanism releases too much water and filled the storage bin causing the newly made ice to melt. It just does not last like it should. I really like the idea, but the poor quality is making me look for something different.

    No, I would not recommend this to a friend
    • Brand response from Luma Comfort Product Expert
      Posted .

      Hello,

      I am sorry to hear your ice maker has stop working and thanks for reaching out to us to let us know. We will be happy to help! Can you please provide me with a contact number and email so I can have a team member contact you.Or can you please contact us at 866-737-6390

      Sincerely,
      Lupita, Customer Care

  • Pros mentioned:
    Ice quality

    Rated 3 out of 5 stars

    Clear ice but only if you clean it weekly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely makes lots of clear ice. Difficult to clean because of two separate water reservoirs, neither of which can be removed. You’ll be cleaning this every week unless you want food poisoning. If you are buying this for your home, don’t do it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Ice quality

    Rated 5 out of 5 stars

    Perfect!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this ice maker. It's easy to use, works perfectly, and best of all makes crystal clear ice! It's portable and requires no plumbing, so wherever you go, as long as you have an outlet, you can bring this ice maker with you.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Your party will sparkle

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Last year I ran out of ice at Thanksgiving, this year I'm prepared in advance. I've been using this ice maker for a month and love how quickly it works. The size of the cubes is PERFECT for entertaining (fit nicely into a cocktail or wine glass) vs. the one in my refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ice quality

    Rated 5 out of 5 stars

    LOVE this ice maker!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome portable ice maker! Love it!!!!

    I would recommend this to a friend
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