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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 820 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are pleased with the antivirus protection provided by 360 Deluxe Internet Security Software. They appreciate the software's ability to keep viruses away and provide peace of mind for their desktop computers. Customers have expressed positive experiences and satisfaction with the product, describing it as a blessing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 820 reviews
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Easy peasy antivirus protection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a few go arounds with Norton and have been very pleased. Ease of installation and works. Only get it from Best Buy as the price is right

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Antivirus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best antivirus ever keep my device's secure i give 5 stars . I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    norton 360 the luxe

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good protection that you can trust thank you norton

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 4 out of 5 stars

    Good Internet security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Appears to do a good job of computer security. Would rate it higher if it didn't frequently inject solicitations for more services in every report.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback! We're glad to hear Norton 360 Deluxe is easy to use and providing solid protection for your devices.

      From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Pros mentioned:
    Installation, Protection

    Rated 5 out of 5 stars

    Norton antivirus program

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install great protection. Very good price and later subscription price is worthy

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for the great feedback! We're glad to hear that Norton 360 Deluxe was easy to install and is delivering strong protection at a great value. It's great to know you're finding the subscription worthwhile—we’re here to keep that peace of mind going strong! norton_us

  • Pros mentioned:
    Installation, Protection

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast installation and easy set up. Been using it for years and with all the cyber attacks and malware out there, I refuse to be without it. Several times I've gone to what looked like a legitmate site and Norton blocked an attempted attack on my computer. Installed it on both my PC and Mac. Highly recommend it if you spend any amount of time on the internet. Better to have it and not need it than to need it and not have it. Although it requests a credit card for automatic renewals, you can cancel before it renews. I never allow the automatic renewal because I always find it cheaper at Best Buy when the time comes to renew it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Protection

    Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was fairly easy but a little wonky on cancelling automatic renewal. Don't like the renewal feature as they try to get you to renew at $139 instead of $25 at Best Buy. Program works well. Never have had a malware issue. For some reason it detects our router as a public network.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. In order to prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Pros mentioned:
    Device compatibility

    Rated 5 out of 5 stars

    Great security protection

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Norton 360! It is very easy to install, can use it up to 5 devices. The price is very good at Best Buy. You have to pay attention for the auto renewal, the price will go up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 4 out of 5 stars

    Its ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered the Norton 360 version, the actual CD, but for some reason Best Buy sent me the digital version. I hadn't used Norton for many years so I thought I would give it a try. The install went fine except it requires a credit card number to install and create an account. The credit card is for auto-renewal which I plan to turn off in my account. The product works fine, but I am disappointed with the secure VPN protection. After a 30 minute wait to talk to a Norton rep in a foreign country I found out this feature doesn't remain turned on. You literally have to turn this feature on every time you want the VPN protection. So probably wont buy again but we will have to see. On a side note they have improved the system lag compared to the older versions.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Norton products for many years now and they just keep getting better. This latest version with VPN is particularly great. When I travel with my laptop and I am on hotel unsecure networks this adds a very important level of protection. In the old days antivirus used to slow you down. Those days are over. I see notices sometimes that it is performing tasks in the background. I highly recommend this to protect your devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Antivirus Program

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are repeat users of the Norton360 antivirus program. We find it works seamlessly and has minimal interruption or interference with our computer’s functions although Norton does pester you frequently wanting you to upgrade to various other programs and coverages during the course of your subscription. The 360 Deluxe offers coverage for five devices so our household is covered with one program. The downside is that Norton requires you to set up auto-renewal, so after your first year, the renewal price jumps up to some exorbitantly high price. All you need to do after you set up the program is cancel the subscription sometime before the auto renewal is set to kick in the following year. They will continue your subscription until it was due to expire, at which time you can purchase a new program on sale for a much lower price and install it after the original subscription expires.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Protection

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and I felt safe and protected. I would advise me of dangerous websites and NOT allow them to open up. Been using Norton for many many years in a row.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Provides Protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been renewing our Norton 360 online for several years. The annual rate went up to $119. Best Buy had it on sale for a great price, and I was happy to make the switch. I find using this version versus downloading makes for an easier transition.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Norton

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aways loved Norton products easy to use especially for 5 items

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Norton antivirus. 360.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Not happy to get the sale price you have to set up a credit card to renew for a much higher price next year. But it is still a goid product.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Overall performance, Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, does a great job protecting my laptop, alot of features. Doesn't slow down the computer, in fact my computer is faster with Norton 360 and doesnt block me from websites I always use. I had AVG, which really slowed my laptop and blocked sites I always used. BUT, set up a norton account before trying to install, it will save a call to customer support. I highly recommend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Norton Virus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not notice on the box it had an auto renewal. Norton REQUIRES you enter a credit card in their system BEFORE you can install the virus protection which I had already paid for. I had to put the credit card in the system or I could not install the virus protection, there is No option to opt out of the auto renewal during installation. Best Buy would not take the thing back. Norton would not allow installation without the credit card. I installed the program with a card. It took over an hour talking with Norton to get the card off their system and cancelling auto renewal. This should be an option not a requirement. I purchased the product. I should have been able to use it without trying to bind me to next year

    No, I would not recommend this to a friend
  • Pros mentioned:
    Device compatibility
    Cons mentioned:
    Notifications

    Rated 4 out of 5 stars

    Continued Excellent BUT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been running different versions of Norton on my computers for years and Norton 360 is good. I had a HD crash last year and the local dealer removes Nortons since he claims it has caused an excessive number of HD crashes. After I got the computer home removed the dealers trash antivus software and installed Norton 360 since it was not responsible for the hard drive failure. I don't like all the popups that come with 360 on adding stuff to your computer and changing defaults. It does work on multiple devices with no negative on my Android Samsung phone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Protection

    Rated 5 out of 5 stars

    Good protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product works pretty well and feel more secure than the free choices

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Norton 360

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased every year to protect myself from scams will buy again

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for your review! We're glad to hear Norton helps you feel protected from scams — and it's great that you plan to keep using it. We appreciate your continued trust and support! norton_us

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