Customers highly value the Commuter Series Hard Shell's protective qualities, with many praising its ability to safeguard their iPhone 16 Pro Max from damage. However, some users express concern over the case's design, specifically the exposed camera button, citing potential vulnerability. A few comments suggest this cutout could compromise screen protection. The functionality of the camera button itself is also a point of discussion.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 83 reviews
Cons mentioned:
Bulkiness, Grip
Rated 3 out of 5 stars
Nice case, but its changed
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The cummuter case has always been my go to case because it’s not bulky, but it still has two layers of protection. The issue I have with the newer version is they no longer have the runner grips on the back of the case, now it’s very slick. When I set my phone down I have to make sure it’s not on a incline otherwise it’ll slide off. The previous versions had two strips of rubber on the back to prevent it sliding and adding more grip to the case.
Hello! We hope you enjoy some of the additional features added to the Commuter Series case for the iPhone 16 lineup. Should additional questions or needs arise, please reach out to our CS Team by phone or via chat, and we are happy to help!
Rated 5 out of 5 stars
Money's worth
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Extremely durable case, the only case I trust on the market that his withstood all external and environmental turbulence my crazy work life throws at it. You get your money's worth for sure.
I would recommend this to a friend
Cons mentioned:
Grip
Rated 1 out of 5 stars
Not comfortable to hold
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It is too slippery. Not easy to hold. Too thin. Not enough grip to hold or stop from sliding out of your hand. Not what I expected from otterbox. I wish I can return it but I left on vacation.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
While the Commuter Series has features that does not work for your lifestyle, OtterBox.com has many different cases with different features that may work for your lifestyle. Please reach out to our Customer Service Team via chat, and we are happy to help with this situation
Pros mentioned:
Fit, Protection
Rated 5 out of 5 stars
Tough Little Shell
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am the worlds worse in handling cell phones. I have dropped numerous phones in the past shattering the screens which aren't cheap to replace! I was offered this Otterbox to fix my new IPhone 16 PRO MAX. It fit my phone very well and looked good as well. Before I even got to my car, I dropped the phone. I could not tell on the shell where it even hit at. I am very impressed with the phone shell. Highly recommend it!
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Camera button
Rated 5 out of 5 stars
The cutout is there for a reason!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is getting way too many bad reviews from people who must not understand the purpose of having the cutout for the camera button. Its not just a camera button it is also a sensor that you can slide your finger over to control the zoom of the lens. You would lose the sliding zoom functionality if it were covered and just had a pushable button similar to the wake/power button. Its a commuter case and I have no doubt it will protect my phone the same way the Otterbox commuters of the past have.
I would recommend this to a friend
Pros mentioned:
Build quality, Fit
Rated 5 out of 5 stars
Good quality case
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Case was as advertised and fits perfectly on the phone. Good quality case
I would recommend this to a friend
Pros mentioned:
Build quality
Cons mentioned:
Bulkiness
Rated 5 out of 5 stars
Otterbox Wins Again
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great case and another home run for otter box. I appreciate the build quality with out it being to bulky on my phone.
I would recommend this to a friend
Pros mentioned:
Build quality, Fit
Rated 5 out of 5 stars
Blue Case
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very good case for the value, good fit and feel, good quality
This reviewer received promo considerations or sweepstakes entry for writing a review.
I can gaurantee my phone is protected from drops and throws from my kids but the trade off is the bulkyness. Has the hard case for initial protection and the sofe case for shock absorption. A small detail that seems to be an issue is the brittle part of the hard case by the charger of the phone. Mine cracked and broke within a month of owning it
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great case! Have own several over the years for multiple phones. Great protection without feeling bulky and heavy.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Great
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It was a gift for my dad, he loves this cases! 0 dents, 0 scratches. Is you want to keep your phone in perfect condition get this and a screen protector
I would recommend this to a friend
Pros mentioned:
Build quality
Cons mentioned:
Bulkiness
Rated 5 out of 5 stars
Great phone case
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great sturdy phone case. Lightweight and not to bulky.
Worth the money.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Bulkiness
Rated 5 out of 5 stars
Very good case
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Slim but protective. Super happy with the productt
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Very Rugged
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am a very active person, working in construction while owning a new phone is very sketchy and this case has proven itself (i dropped it several times lol) would definitely recommend
I would recommend this to a friend
Pros mentioned:
Protection
Rated 3 out of 5 stars
does the job
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
a little clunky, and i'm not a huge fan of the open indent for the camera button. but otherwise, it's a very protective case. it also collects a decent amount of lint from the rubber
I would recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hello! The new and improved design works seamlessly with Apple's new camera control button on the Apple iPhone 16 line of our cases. Our engineering team found that the new notch does not diminish the drop protection of the case! If problems arise with your case, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by chat, and we are happy to help with this!
Pros mentioned:
Protection
Rated 5 out of 5 stars
Looks great on my new phone
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this - this version feels thinner on the sides so doesn't look at bulky as my prior one on my iPhone 13. Helps the phone look closer to its actual size. I have dropped my iPhones many times over the year and the OtterBox Commuter Series has always protected it. It does not cover the screen so you need a screen protector.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Phone case
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love the case it has kept my phone safe so far and is really sturdy definitely recommend buying if you are looking for something to keep your phone safe
I would recommend this to a friend
Pros mentioned:
Build quality
Rated 5 out of 5 stars
Nice phone case
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good phone case however it the second part of the case comes off easily
I would recommend this to a friend
Pros mentioned:
Fit
Rated 5 out of 5 stars
Great fit and quality
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great fit / works well with screen protector / Decent price
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Like this shell
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great Shell good protection for phone will definitely protect phone