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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 83 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers highly value the Commuter Series Hard Shell's protective qualities, with many praising its ability to safeguard their iPhone 16 Pro Max from damage. However, some users express concern over the case's design, specifically the exposed camera button, citing potential vulnerability. A few comments suggest this cutout could compromise screen protection. The functionality of the camera button itself is also a point of discussion.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 83 reviews
  • Cons mentioned:
    Bulkiness, Grip
    Best Buy Employee

    Rated 3 out of 5 stars

    Nice case, but its changed

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cummuter case has always been my go to case because it’s not bulky, but it still has two layers of protection. The issue I have with the newer version is they no longer have the runner grips on the back of the case, now it’s very slick. When I set my phone down I have to make sure it’s not on a incline otherwise it’ll slide off. The previous versions had two strips of rubber on the back to prevent it sliding and adding more grip to the case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We hope you enjoy some of the additional features added to the Commuter Series case for the iPhone 16 lineup. Should additional questions or needs arise, please reach out to our CS Team by phone or via chat, and we are happy to help! OtterBox

  • Rated 5 out of 5 stars

    Money's worth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely durable case, the only case I trust on the market that his withstood all external and environmental turbulence my crazy work life throws at it. You get your money's worth for sure.

    I would recommend this to a friend
  • Cons mentioned:
    Grip

    Rated 1 out of 5 stars

    Not comfortable to hold

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is too slippery. Not easy to hold. Too thin. Not enough grip to hold or stop from sliding out of your hand. Not what I expected from otterbox. I wish I can return it but I left on vacation.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      While the Commuter Series has features that does not work for your lifestyle, OtterBox.com has many different cases with different features that may work for your lifestyle. Please reach out to our Customer Service Team via chat, and we are happy to help with this situation OtterBox

  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Tough Little Shell

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am the worlds worse in handling cell phones. I have dropped numerous phones in the past shattering the screens which aren't cheap to replace! I was offered this Otterbox to fix my new IPhone 16 PRO MAX. It fit my phone very well and looked good as well. Before I even got to my car, I dropped the phone. I could not tell on the shell where it even hit at. I am very impressed with the phone shell. Highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Camera button

    Rated 5 out of 5 stars

    The cutout is there for a reason!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is getting way too many bad reviews from people who must not understand the purpose of having the cutout for the camera button. Its not just a camera button it is also a sensor that you can slide your finger over to control the zoom of the lens. You would lose the sliding zoom functionality if it were covered and just had a pushable button similar to the wake/power button. Its a commuter case and I have no doubt it will protect my phone the same way the Otterbox commuters of the past have.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality
    Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    Otterbox Wins Again

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case and another home run for otter box. I appreciate the build quality with out it being to bulky on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Fit

    Rated 5 out of 5 stars

    Blue Case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good case for the value, good fit and feel, good quality

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    Always a good choice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case! Have own several over the years for multiple phones. Great protection without feeling bulky and heavy.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift for my dad, he loves this cases! 0 dents, 0 scratches. Is you want to keep your phone in perfect condition get this and a screen protector

    I would recommend this to a friend
  • Pros mentioned:
    Build quality
    Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sturdy phone case. Lightweight and not to bulky. Worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    Very good case

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim but protective. Super happy with the productt

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very Rugged

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a very active person, working in construction while owning a new phone is very sketchy and this case has proven itself (i dropped it several times lol) would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Best Buy Employee

    Rated 3 out of 5 stars

    does the job

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a little clunky, and i'm not a huge fan of the open indent for the camera button. but otherwise, it's a very protective case. it also collects a decent amount of lint from the rubber

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! The new and improved design works seamlessly with Apple's new camera control button on the Apple iPhone 16 line of our cases. Our engineering team found that the new notch does not diminish the drop protection of the case! If problems arise with your case, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by chat, and we are happy to help with this! OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Looks great on my new phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this - this version feels thinner on the sides so doesn't look at bulky as my prior one on my iPhone 13. Helps the phone look closer to its actual size. I have dropped my iPhones many times over the year and the OtterBox Commuter Series has always protected it. It does not cover the screen so you need a screen protector.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the case it has kept my phone safe so far and is really sturdy definitely recommend buying if you are looking for something to keep your phone safe

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Nice phone case

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone case however it the second part of the case comes off easily

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great fit and quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit / works well with screen protector / Decent price

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Like this shell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Shell good protection for phone will definitely protect phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Commuter Series Hard Shell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low profile, strong protection at a great price! I was never a fan of the overly bulky Otterbox cases of the past, but they hit the nail on the head with this one.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Nice case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case. Feel like my phone is well protected. Would recommend.

    I would recommend this to a friend
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