Customers are pleased with the Defender Series Pro XT Hard Shell's protection, fit, sturdiness, and style, citing its robust protection and snug fit as highlights. However, some customers expressed concerns regarding the case design, particularly the camera cutout, which they felt left parts of the phone vulnerable. A few also mentioned issues with the case's bulk and the MagSafe functionality. Overall, the positive feedback on protection and fit outweighs the negative comments about design flaws.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 126 reviews
Pros mentioned:
Protection
Cons mentioned:
Case design
Rated 5 out of 5 stars
Love!!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I absolutely love this case! It is a little bulky, but it is super protective. I already dropped my phone and it looks perfect. I love I can still see the desert finish. I see reviews mebtioning the side being opened that has not bothered me one bit. I sometimes have my hand on the camera control button, but doesnt open the camera. The sides are super grippy which is amazing. I purchased other cases and i always came back to this one. I am so glad i went with this. I went with the black and it looks incredible with my lovehandle grip. Only downfall is the smudges, but a good microfiber cloth clears then right up.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Protection I expect from OtterBox
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good protection without being excessively bulky. There are thinner cases available, but this one suits our needs well, balancing size and protection. It’s taken several drops already and served its purpose. Also has wireless charging and can magnetically attach to a mount in the car, great convenience!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Big fan of Otterbox since the iPhone 6. Had a Defender XT for my 14 PM and loved it. Removed it from the case a couple days ago and still looks brand new. Figured I's stick with them for my 16 PM and was greatly disappointed.
To accommodate the new camera button, they just took a chunk out of the side of the case. This leaves part of the phone completely vulnerable and open to scratches/dings/etc. Figured they would've come up with a better way to resolve this. Even some of the cheaper cases have a thin piece of plastic that's slightly beveled so you can use the button while still offering some protection to the case. Not sure if this was just them rushing a product out to market just for revenue but this is a really poor solution here.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hello! This case was designed to encompass the rugged durability of the Defender Series that you have grown to know and rely on while accommodating the features inherent to the device itself. Please reach out to our CS Team by phone or via chat if further questions arise, as we are happy to help!
Rated 5 out of 5 stars
Happy with my purchase
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Product is great. Fits great and feels safe. Definitely buying again.
I would recommend this to a friend
Rated 5 out of 5 stars
Otter Box
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
You cant go wrong with an Otter Box case! They are some of the best.
I would recommend this to a friend
Rated 5 out of 5 stars
Otterbox
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good product I will buy again for my other phones.
I would recommend this to a friend
Rated 3 out of 5 stars
So far, so so
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Case does its job. Havent dropped it yet to test it, Internal magnets do come off amd this is within a week of having it………
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hello! We are so sorry to hear that the magnet portion of this case has dislodged. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Pros mentioned:
Fit, Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Nice case
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Review for iPhone 16 Pro Max Case
I recently purchased a case for my iPhone 16 Pro Max, and I am thoroughly impressed with its sturdiness. The build quality is exceptional, providing robust protection for my phone without adding excessive bulk. The materials used make it feel both durable and premium, ensuring my phone is safe from accidental drops and bumps. The fit is perfect, snugly enveloping my iPhone and aligning seamlessly with the device's buttons and ports. Overall, I have no complaints at all. This case offers excellent value for the peace of mind it provides. Highly recommended!
This reviewer received promo considerations or sweepstakes entry for writing a review.
The case isn’t too bulky but not so thin that it wont protect the phone. The camera cutout makes me a little nervouse as it leaves part of the phone exposed however it has ease of acces for the button. Price is reasonable too.
I would recommend this to a friend
Pros mentioned:
Fit, Protection
Rated 5 out of 5 stars
Case for iPhone 16 pro max
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This iPhone 16 pro max case looks like it will really protect my new phone. It is lightweight and fits my hand perfectly
I would recommend this to a friend
Pros mentioned:
Fit
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Great Case !!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Really lightweight case, covers the phone perfectly, phone still feels slim and not bulky !!
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Camera cutout
Rated 4 out of 5 stars
Bulky but protective.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bulky, and exposed camera control. But claims to be protective anyway. Has a lanyard attachment point. The cutout for the camera control does provide a good place to hold the phone.
I would recommend this to a friend
Pros mentioned:
Fit, Protection
Rated 5 out of 5 stars
Good solid protection unlike cheaper cases.
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Made well and gives good protection. While some complain about the installation, it is fairly easy to those reading the instructions. Nice snug fit with raised edges to protect both sides. Recommend.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Quality case with a tight fit and very protective for your iPhone 16 Pro Max.
I would recommend this to a friend
Pros mentioned:
Fit, Sturdiness
Rated 5 out of 5 stars
Great case
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great case, sturdy and fits the phone well. I would recommend to my friends
I would recommend this to a friend
Pros mentioned:
Fit, Sturdiness
Rated 5 out of 5 stars
Great Case!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very sturdy case that will protect your phone! Look good and fits like a glove!
I would recommend this to a friend
Rated 5 out of 5 stars
Otterbox is great armor for your phone.
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
OtterBox always builds a tough rugged case. I have never had a phone break while using an OtterBox. I have dropped and thrown my phones and never had a dint, ding, or break on the phone. I've dropped my phone on the edge of a stair from about 5 feet away and my phone was safe. The only issue I have with this cases design is the unprotected camera button on the side. It does leave the phone unprotected on the edge where that button resides. Outside of that it is a great product.
I would recommend this to a friend
Rated 5 out of 5 stars
Otterbox protects your phone like no other.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Otterbox is in my opinion the best phone protector you can get. I know if I accidentally drop my phone the chances of something bad happening is almost non existent. It may be a little bulkier that some phone covers but I’m buying it to protect a phone that isn’t cheap to replace. I like the clear cover so I can actually see the color of the phone that I picked. The cover is actually great to go with the wireless charger I bought thanks to the magnetic inserts that make sure your phone stays in place while charging.
I would recommend this to a friend
Cons mentioned:
Camera cutout, Magsafe
Rated 2 out of 5 stars
Not a fan.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not a fan of the cutout for the camera button - leaves a portion of the phone body and screen vulnerable to damage. MagSafe magnet also fell out within the first week, my guess is not enough adhesive. Too expensive for what it is.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hello, Scott! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Please give our CS Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Pros mentioned:
Protection, Style
Rated 5 out of 5 stars
Best Iphone Case
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is amazing, makes your cell phone safe and looks fancy!