Customer Ratings & Reviews
- Model:
- 77-90075
- SKU:
- 6510984
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers value the Defender Series Pro XT MagSafe Hard Shell's excellent protection and secure fit for their Apple iPhone 14 Pro Max. Many appreciate the case's high quality, strong MagSafe functionality, and grippy design, although some find it challenging to install. While some consider the case a bit bulky or expensive, the positive feedback on protection and MagSafe outweighs these concerns for most users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Installation
Otterbox
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Only challenge was installing the plastic brace around the otterbox.
I would recommend this to a friend Ummm
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not like what I was looking for but the only thing they had in my phone type and available
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! Thank you for the feedback on your case. We are always looking to improve our portfolio of products. If you are having issues with your case, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement.
- Cons mentioned:Ease of use
Phone case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case was very hard to get on, but other than that very happy with purchase!
I would recommend this to a friend It’s good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a strong hold when attached to the car mount but charges fast
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so glad you are enjoying the Defender Pro XT Series case and the capability for fast charging that it provides. Should you experience further or more concerning adherence issues in the future, please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Beautiful!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this iPhone 14 pro max case. My iPhone is protected while being stylish!!! And and Hugh thanks to Best Buy . Com for the fantastic price!!!! Love the pink and Blue, it makes for a Beautiful combination! Go ahead and get one you won’t be disappointed!
I would recommend this to a friendCute case but does not protect screen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice,cute case but it does not protect my screen. I ordered 3 screen protectors and each of them have cracked because this case does not allow the protectors to lay flush under it. This is my fiest magsafe case and I am not pleased. I prefer the regular Otterbox defender cases that I used for years. Disappointed in this magsafe case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Our Defender Pro XT Series case is a crowd favorite, so we are sorry to hear it didn't win your heart as well! Are you using one of our screen protectors? If not, we do not test our cases with third party items, so we are unable to guarantee that this case will work properly with a third party screen protector. If you are using one of our screen protectors, and are still finding that these issues are present, give us a call at 1-855-688-7269 and we would be happy to help troubleshoot and get you a replacement if needed!
Kindly,
OtterBox Customer Support
Great case but weak magnets
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very durable case but the mag safe magnets could be a bit stronger.
I would recommend this to a friendIts good ans sturdy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is perfect maybe would have gotten 5 stars if it wasnt as hard to put on. Like the design is nice with not man peices to come apart and break. Its sturdy and looks clean as well as magsafe. Just need something to lift the rubber
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Great to know the Defender Series Pro XT case is nearly perfect in your mind, but we get how a tough install could knock down a few stars. If it helps the cause for you on any subsequent need to remove your device and then get it back into the case, we've created this handy YouTube video for easy reference!
https://www.youtube.com/watch?v=3_a4l6aGqdw
Enjoy your new case!
OtterBox Customer Service Team
Ok case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case would buy again if had to good product in my eyes.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Great to know you're feeling pretty solid about the Defender Series Pro XT case, and that it's easy on the ol' eyes! If you're ever on the lookout for any answers to Otter questions, just give us a ring at 1-855-688-7269, and we'll always be happy to talk shop.
Cheers,
OtterBox Customer Support
iPhone14 pro max cover cover
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hard shell part is very tight and Top of this red rubber you have to pressed with difficulty and many times when I was successful my phone buttons are not working
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Khan! We are so sorry to hear you are experiencing a fit issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Not as good as the ratings say
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this iPhone 14 Pro Max phone case on sale and it was a great deal. However I was disappointed when I got it. It fit every corner of the phone except the last one. No matter how many different ways I tried to put it on, it would fully fit the phone. This was not what I expected and I had to drive to a local Best Buy and wait in a long line just to return it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thank you for your feedback about the fit of your case on this product. We have taken your feedback to the company for future consideration on this option. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this and any questions on the product!
Love the color
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this with my iPhone 14 Pro Max purple phone.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Awesome to hear you're loving cool breeze of the Lavender Sky Defender Series Pro XT case! If you ever have any questions about the case, just ping our friendly Otters at 1-855-688-7269, and we'll always be happy to chat!
Cheers,
OtterBox Customer Support
Fits too tight
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case fits too tightly, when the top piece is pressed in around the bottom piece it takes more than normal pressure to seat the bottom of the case, I felt like I was going to break the glass.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Although we do like to make sure things are dialed in for maximum security, you certainly shouldn't have felt like you were going to damage your iPhone by merely installing it into the Defender Series Pro XT case, and we're sorry that you had an unnerving experience.
Is everything situated correctly at this point? Please feel welcome to give our friendly Otters a call at 1-855-688-7269 if we can be of any assistance, and we'll always be happy to help!
Best,
OtterBox Customer Service Team
- Cons mentioned:Installation
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cumbersome to install. Does not let iPhone charge on Tesla wireless charger plate.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize for any inconvenience you are experiencing charging your device in your vehicle. Otterbox designs our cases according to the Apple Design Guidelines and our products are tested across a large number of charging products, while we do not have specific information on your specific vehicle's charging pad, if they follow the Apple specs, all OtterBox MagSafe cases will work with it. However, if it does not have magnets in it, the alignment will be more difficult which will impact the charging performance.
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||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nansj jshsb isishbebe shhdbbedbd sjhhhs shsbeie isbenhig firbtvbt. R did rurhirr irndjrb ri db bashing bdb bush’s and d sndndnd ban bans
I would recommend this to a friendFor my new Apple phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox is a great hard shell for the phone! I use them on all my phones and since I got my new Apple phone, I bought a new one!
I would recommend this to a friendPhones keep breaking
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this after my wife broke her I phone. Not even a week later she dropped it and the camera broke… the case barely works.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
No good case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good phone case. My back always shatters when it drops. Have to get another replacement it’s my second phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us via chat with any questions or if you would like a new case.
- Cons mentioned:Installation
Poor Implementation Crushes Solid Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t even get it on my phone. Looked nice and effective in the boss, but time to re-engineer the install on this
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! The Defender Pro XT fits the device snugly, but the extra effort in the installation process is well worth the amazing protection for your device!
Cute but not functional
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best otter box product. Back of my phone still shattered and it was barley even dropped. I would stick with the standard otterboxes. Very hard to get off your phone as well.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh no! We're so sorry to hear about your experience with the Defender Series Pro XT case for your iPhone 14 Pro Max. We know that can be a bit frustrating. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device, as we aren't the manufacturer, but we'd be more than happy to help with a brand new case though. Please give our customer service team a ring at 1-855-688-7269 with any questions or if you'd like to get the ball rolling on a new case.
Warm regards,
OtterBox Customer Support