Customer Ratings & Reviews
- Model:
- 77-90075
- SKU:
- 6510984
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers value the Defender Series Pro XT MagSafe Hard Shell's excellent protection and secure fit for their Apple iPhone 14 Pro Max. Many appreciate the case's high quality, strong MagSafe functionality, and grippy design, although some find it challenging to install. While some consider the case a bit bulky or expensive, the positive feedback on protection and MagSafe outweighs these concerns for most users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ease of use
Alright case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it but it just wasn’t what I thought it was hard to get on.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear the Defender Series Pro XT case wasn't quite what you were hoping for or expecting, and also that you had some trouble with installation. We're including a link to our YouTube video that demonstrates the best process in the event that might be of use to you down the road, and if we can be of any other Otter assistance, just give us a call at 1-855-688-7269 and we'll always be happy to help!
https://www.youtube.com/watch?v=3_a4l6aGqdw
Happy Holiday Season,
OtterBox Customer Support
- Cons mentioned:Ease of use
Terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficuly to disassemble once installed, do not buy
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh no! We're so sorry to hear you had some trouble while applying the Defender Series Pro XT case to your phone. Were you able to successfully disassemble the case before positioning it on your device? We'll provide a link to our installation video for you below that we hope helps. Please feel free to give our friendly Otters a buzz at 1-855-688-7269 with any other questions or concerns though.
Cheers,
OtterBox Customer Support
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case pieces fell off mainly a inside piece will not go back on terrible design
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh no! We're so sorry to hear about your discouraging experience with the Defender Series Pro XT case for your iPhone 14 Pro Max. We're not sure what exactly went on here, but this is definitely unexpected. There's no need to worry though! If your case has taken on some damage, we have our fantastic product warranty in place to keep you covered. Please give our friendly Otters a buzz at 1-855-688-7269 and they'd be more than happy to dive a bit deeper into what happened and look into your case replacement options with you.
Kindly,
OtterBox Customer Support
Weak case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone barley had a dropped and back glass shattered
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
I phone case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad if your looking for a case without screen cover
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! Our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices. Our engineers redesigned our Defender Series in order to provide the same drop protection even without the built-in screen protector. The addition of the Alpha Glass/Amplify/Alpha Flex provides your phone with premium protection and outperforms our previous Defender Series designs.
Used
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case was used and of course, not another one in stock to exchange. This is the second time purchasing something from this particular store to find that the product was used and swapped.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Pam! We are confident the place of purchase can assist with the issue you experienced. If there are any product questions that our Customer Service Team may assist with please feel free to reach out by phone or via chat, and we are happy to help!
Difficult to Install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely difficult to get this case on the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're so sorry for any trouble you had while getting the Defender Series Pro XT case situated on your iPhone 14 Pro Max. Were you able to separate that case into two pieces before applying it to your device? We'll provide a link to our installation video for you below that we hope helps, but please feel free to give our CS team a ring at 1-855-688-7269 with any questions or if you need any additional help.
https://www.youtube.com/watch?v=3_a4l6aGqdw
Warm Regards,
OtterBox Customer Support
Did not fit my iphone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazed that it did not fit. Dissapointing. Such a known brand. Cant return anymore
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with this!
Terrible Computer for $2k!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase a new computer, for $2k, and I can't get Outlook or anything to work on it or with it. It won't use my 2 additional screens, keyboard or mouse. I have never been so disappointed with something in my life!
No, I would not recommend this to a friend- Pros mentioned:Grip, MagsafeCons mentioned:Ease of use
Almost perfect from Otterbox
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Near perfect case for me. Personally, I liked the Commuter the best out of Otterbox's lineup. I wound up returning the Commuter since it wasn't magsafe compatible and I recently got a magsafe charger. The Symmetry+ was a decent option however it's a little too smooth and doesn't really have any grip to the case. Ultimately, I landed on this Defender Pro XT. So far I'm really liking it and liking it more than I thought I would. The magsafe works perfectly with my charger now so I'm happy on that front. The case is pretty wide so someone like me with Large sized hands, the case just feels better when holding the phone. Also the extra width of the case has better grip for me since it's rubbery as opposed to hard plastic like the Symmetry. Biggest complaints are installing the case. You basically have to pry out the rubber holding the plastic ring in and then kinda of shimmy the rubber back onto the plastic ring to secure the phone. Somewhat of a pain to do. Since the outer frame of the case is rubbery in texture, it might be a bit difficult getting it in/out of your pockets. Also, it will pick up quite a bit of lint as well
I would recommend this to a friend Save your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone will still break when it falls. It like not having a case on at all. Find a product to protect your phone that actually protects your device.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to learn about your unfortunate experience with the Defender Series Pro XT case for your iPhone 14 Pro Max. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Trash
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped it from 4ft and it shattered the back I’ve used otter box for 10+ years and never had a problem I think I’m done with them.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re sorry to hear about your damaged iPhone. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
No protection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case did not fit my phone although it was the correct item purchased. As for the protection properties of the case it is minimum compared to other otter box products I’ve owned in the past.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear about your case troubles. We recommend reaching out to our pals at Best Buy to see about an exchange for the correct case for your device. As for the protection piece, our Defender Pro XT Series case is our most protective case, boasting 5X as many drops as military standard! If you have any further questions or concerns, give us a ring at 1-855-688-7269 and we would be happy to help.
Kindly,
OtterBox Customer Service
- Cons mentioned:Bulk, Ease of use
Save your money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is bulky and doesn’t fit in your hands comfortably to use the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .It's a fine line between maximum protection, MagSafe compatibility, and a streamlined design...
Although we feel like we've hit pretty close to the mark with this Defender Series Pro XT case, we were sorry to hear that you're feeling like it's too substantial for your needs and taste. We do make several other case models that are more streamlined, such as the Symmetry Series+, so perhaps something like that would be more to your liking. You can take a closer look here on Best Buy's website through the following link, and give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to talk shop!
https://www.bestbuy.com/site/otterbox-symmetry-series-for-magsafe-hard-shell-for-apple-iphone-14-pro-max-clear/6510985.p?skuId=6510985
Happy Holiday Season,
OtterBox Customer Support
NOT WORTH PRICE
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic guard 0n front edge broke the first time I dropped it. definitely not worth the price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you experienced a break in your case following a device drop. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
So hard it is weak
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One star for the difficulty in assembly and the ridgedness of plastic
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that the assembly of this case was more difficult than anticipated. The Defender Pro XT is designed to combine all of the rugged durability of the Defender Pro Series case while also accommodating the MagSafe technology of the newest devices. Should we be able to assist with anything in regard to your case, please do not hesitate to give our Customer Service Team a call at 1-855-688-7269 and we would be more than happy to help!
Terrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.still broke my phone smh, whole back is shattered :/
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
- Cons mentioned:Installation
Uncomfortable to hold/now I’m stuck with it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Old one was better. This one feels cheap, was hard to put on. Uncomfortable after one day use. I’m pretty sure I can’t get the case off without breaking my new phone. Will have to get pop socket to tolerate this case and will return the wireless charger. Do not buy this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you are finding the case to be uncomfortable. The Defender Pro XT was designed to combine all of the rugged durability and protection of the Defender Series case while providing the MagSafe capabilities to match everything that newer devices can do. If you experience issues with your case or our Customer Service Team may be of help, please do not hesitate to give us a call at 1-855-688-7269.
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My phone dropped from small height and back broke.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please call us at 1-855-688-7269 with any questions or if you’d like a new case.
Ehh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was ok, not something i would buy again ty
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .What's going on with your Defender Series Pro XT case that has you feeling lukewarm on the thing? If there's anything we can help with to kick your Otter experience up a notch or two, just give us a ring at 1-855-688-7269, and we'll always be happy to chat!
Happy Holiday Season,
OtterBox Customer Support