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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 526 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are positive about the Symmetry Series+ case's protection, MagSafe compatibility, and fit, with many praising its ease of use and lightweight design. They also appreciate the case's color options and grippy texture, enhancing the overall feel and handling of their phones. However, some customers express concerns regarding the price point, while others find the case's bulkiness to be a minor drawback. The positive feedback on protection and MagSafe functionality outweighs the negative comments on price and bulk.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 526 reviews
  • Pros mentioned:
    Magsafe
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Feels really nice on my hands

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live that the case feels nice on the hand and I don't risk the phone slipping out of my hands anymore. Price wise is on the higher end but the ultimate test will be how long it will take for it to get yellow. On complain about it is the ridges on the sides that I think will accumulate dirt over time. On a positive note it has magsafe on it and it works well did not notice significant time differences with it as I usually charge overnight

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Voodoo Magic or Exquisite Engineering?

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give more than 5 stars I would.. Last Sunday I was sitting in an adirondack chair on my deck and my phone slid out of the pocket of my shorts, bounced off the wooden deck boards, through the railing and landed on the concrete about 15 feet below. I rolled my head back and thanked myself for buying full coverage insurance but to my astonishment, the phone wasn't damaged at all - no cracked screen, no scratches to the screen or camera lenses, nothing. The case itself had some road rash and a small impact crack in the corner but the material and precise fit of this case completely protected my phone. The raised edges along the screen and around the camera lenses are minimal but effective enough to protect these delicate components. This is a simple case that offers magnificent protection and Otterbox will continue to have my business for future models and products to come.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone case 13pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love my iPhone case! Very stern, easy to take off off if needed. Would definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Otter box case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up a new case since my old case was damaged and caused dirt to get in my charger port. The case is great slim simple design.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. The protection on drops is really good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 13pro clear case.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is awesome. Protecting my phone every day. Supper excited to have it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Life-Saver

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has saved my phone more times than I can count. If you have the chance to get one, GO FOR IT.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Otterbox Fail

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box Fail. Warranty claim costs $10 and this case fell completely apart in less than 6 months. Going to stick with apple cases because they last at least a year Never dropped this case, light use, fell apart and discolored quickly.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear that you experienced an issue with your case. . Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation! OtterBox

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Apple 13 pro case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice color purple one way and blue when you look another way..Beveled around the camera

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poorly made

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turns yellow and falls apart; upset I wasted money.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with this situation OtterBox

  • Rated 1 out of 5 stars

    It's really not a protector. It's just for decorat

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a protector from another brand for 1 year and it really protected my cell phone. With this protector I dropped my cell phone and the whole back part broke... it really doesn't protect anything

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Viviana! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case. OtterBox

  • Rated 1 out of 5 stars

    Bad design leads to poor quality.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case in Feb 23 … it is now July and the bottom where the charging port has separated. This is the 2nd case that has done this … no more Otter Box cases for me, ESPECIALLY at their cost.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that you have experienced a separation at the bottom of your Symmetry Series + case. We have an amazing warranty and we are most happy to assist you! Please give our CS Team a call at 1-855-688-7269 and we can take care of that case issue. OtterBox

  • Rated 1 out of 5 stars

    OtterBox symmetry

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case yellowed quickly. It looks awful so I will have to purchase another one

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      A rapid discoloration of the Symmetry Series+ case isn't quite what we had in mind, and we're sorry that you had such strange struggles with yours. If you haven't already returned the item to Best Buy, we'd be more than happy to help get you set up with a brand-new warranty replacement that is sure to stand the cosmetic test of time going forward.

      You can set things in motion through the following link, or give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help with that! https://www.otterbox.com/en-us/warranty-begin

      Happy Holiday Season,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    I phone maximum protection.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fit. Easy to hold. Not slippery. Very protective.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits my phone nicely and it also offers good protection.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe
    Best Buy Employee

    Rated 5 out of 5 stars

    Great product

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case because I’ve been wanting one that had MagSafe. The MagSafe works with anything, I’ve used chargers, mounts, and even other accessories. This case had taken a beaten from drops and still looks brand new. The only thing that kinda bugged me was putting it on and taking it off. The case is very tight on the phone and I felt as if I might break the phone while doing such actions. That is the only bad thing I would say about it. Also the case itself hasn’t yellowed or faded to a different color, it still shows the actual color of my phone perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    MagSafe is the best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my MagSafe case paired with a tempered glass screen protector. It isn’t bulky. I have my magnetic pop socket on the back, my magnetic phone grip in the vehicle, and can pop it on my multi-device charging station in the evening. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how it fits on my iPhone. Seems to protect it well.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection

    Rated 5 out of 5 stars

    MagSafe Shell

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is so nice and easy to install. The case gives you all the protection for your phone along with the convenience of MagSafe accessories!!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    Not Elegant, but Protects Phone Well

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to get the phone into the case, but once in there, it fits like a glove! I dropped the phone on a tiled floor and the case protected the phone completely. It's not elegant, but gets the job done.

    I would recommend this to a friend
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