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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 91 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 91 reviews
  • Rated 2 out of 5 stars

    Regression from Previous Symmetry Cases

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading from the XS so the 16 Pro is a big jump. The first off-putting issue is the large cut-out for the camera control button along the lower right edge of the case. This large gap in case material makes the phone awkward to pick up and handle because my fingers aren't completely on the case and some touch the button. I wish this case had more case material around the camera control button so that picking up the case feels more natural and protects the camera control button from accidental presses. The complete notch break in the case is a poor design choice and also weakens the structural integrity of the case. My second biggest issue is the lack of camera protection. The raised border around the camera does not sit flush with the back of the case causing the phone to never lay flat because of the camera bump. I wish this case would have made the back flush with the camera with a few extra mm of space so all of the camera lenses would not touch a flat surface with the screen up. Comparing this case with my Symmetry XS case, the camera on my XS sits slightly recessed into the case and laying my phone on a flat surface has never been a concern. The 16 Pro Symmetry is also missing rubber material around the perimeter of the screen, which protects the screen when screen-side down. I do not plan to keep using this case for very long once additional case options are available that have a lay-flat feature to protect the camera lenses and provide a better grip for everyday use. See photos for more info.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Please reach out to our CS Team by phone or via chat, and we are happy to help any questions and troubleshooting regarding your new Symmetry Series case for the iPhone 16 Pro device. OtterBox

  • Rated 5 out of 5 stars

    Strong iPhone 16 Pro Max Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection without being excessively bulky. There are thinner cases available, but this one suits our needs well, balancing size and protection. It’s taken several drops already and served its purpose. Also has wireless charging and can magnetically attach to a mount in the car, great convenience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price this is a good case. The buttons feel tactical, it’s not as slippery as other see-through cases, I like the cut out for the camera button, and it has eyelets in the bottom corner that you can use for a wristlet or charms. Only difference (and I’m not upset) I bought the case in the color ‘Thimbleberry’ and it is more vivid in person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Slim, lightweight, and otterbox warranty

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this on a sale. I’ve already dropped my phone several times without incident. I love the slim design so it’s not too bulky but still protects my phone. Also knowing the otterbox warranty will replace their product should something happen is an additional peace of mind. I purchased a glass screen protector since this cover only covers the sides and back of the phone and not the screen. Always satisfied with otterbox and very pleased with this particular case.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    mag safe friendly

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with this case, i use a magesafe wallet on the back and it works perfect. also can use my car magsafe mount. love the color. I am a bit clumsy and drop phone often it seems to be protecting my phone very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality protector

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color and quality of my phone protector. It fits perfectly. Definitely works as it absorbed the shock of a fall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid, high quality, reliable case. Nice snug fit. Good drop protection. Only flaw is the design of the camera button cutout.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After two weeks, case has performed as expected. Very good price and is slimmer than my previous of the same case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does a great job protecting the phone. fit great as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always use otterbox, very protective, stylish, would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox Is The Best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value, and super easy to install. This has protected my phone from multiple drops and spills.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still solid, but needs some tuning.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always loved the Symmetry series but this year there are a few (small) issues that bother me a lot. The cutout for the charging port is really small. I had to use a dremel tool at home to kind of carve it out and make it larger. This charger had worked with a previous Symmetry case. The back of the phone case has a thin line cutout around the edges where the materials change. Unfortunately, they're NOT smooth and are rather sharp when running your finger over it. Hopefully it's not an every case thing and I just got a bad one but it's unpleasant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great hard shell cover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cute color, have had this case in the past and my phone never cracks breaks when it falls

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    20 dollar case at best.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is overpriced imo and basically a sheet of plastic. With that being said it does fit nice and tight and has sufficient screen lip and camera protection. The buttons are free floating but are to flush. They do feel clicky. The sides feel grippy but the back texture is slippery and looks generic.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect if not super rough with phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rugged box not in stock for 16 pro so selected this option. Works well to protect phone. I don’t use phone where might drop it from height. Transparency allows phone color to show through so easy to tell my phone from my husband.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay case if on sale

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent case, I feel the symmetry cases were better on last years model as I’m not a huge fan of the button cutout. If you can get it on sale it’s a good buy but u wouldn’t pay full price for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Durable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time buy the symmetry product. Great product. Looks nice and very durable. Phone already fell out of my hands few times and the case protected the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box IPhone Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case! Great price! Otter box has always been my go to and Best Buy carries so many colors and iptions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE my new case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit and love the color! Best Buy online order with in-store pick up made the purchase easy breezy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost perfect.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fits my 16 Pro well, protection overall is similar to my previous Symmetry with the exception of the "cutout" at the camera button. It leaves about 1 inch of the edge of the phone exposed. I decided to return for a Zagg which offers a bit more protection.

    I would recommend this to a friend
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