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Customer Ratings & Reviews

Your price for this item is $1,099.99

Customer reviews

Rating 4.6 out of 5 stars with 293 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers often highlight the exceptional picture quality and sound of the 4K Ultra HD Streaming Blu-ray Player with HDR10+ & Dolby Vision Playback, THX Certified, Hi-Res Sound-DP-UB9000. Many users rave about the HDR optimizer feature, calling it stunning and a real deal. The build quality also receives positive feedback, with some describing it as solid and top-notch. However, a few customers express concerns about the price, considering it expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 293 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    THE 4K Player for Physical Media Lovers

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you believe physical media is dead, spend an hour or two with your favorite film in UHD on this and I guarantee you’ll change your mind. Not only does the picture quality on 4k discs with this player blow any streaming platform out of the water, but its ability to uplevel the quality of older Blu-rays and even DVDs is surprisingly incredible. I found myself more than once checking true output of older 1080p discs because, to my eyes, I couldn’t believe it wasn’t native 4k. Sound quality is off the charts too. The fullness and detail you can achieve (depending on your sound system) is leaps and bounds better than any previous player I’ve owned, and certainly better than compressed streaming sound. I’ll admit the menu system is a bit complicated, but that comes with the territory of purchasing a top of the line “it can do anything” player, and it’s pretty easy to navigate with the help of more video and audio-technically focused people on YouTube who can just walk you through it. It’s all worth it, though. I’ve never enjoyed my media this much before, and even my streaming-only friends admit the experience is better. It’s an expensive piece of equipment to be sure, but if you love entertainment and still believe in the quality that comes with physical media, this is the player you need to wring the most potential out of your setup.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your positive feedback! It's wonderful to hear you are enjoying the product! -C Panasonic

  • Pros mentioned:
    Hdr optimizer, Picture quality

    Rated 5 out of 5 stars

    Simply the Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best 4k player I have ever owned. Built like a tank and performance second to none. HDR optimizer is simply a stunning feature. Outperforms my Oppo 203 in every way. A must have for true video and audio lovers.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -C Panasonic

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Highest Recommendation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Watched this unit for over a year. Darn thing never went on sale anywhere. Even at this price, it sold out a couple of times, though. As it should have. This is the best 4K player available today. CON: LG should stop sitting on its laurels. No excuse why LG has not put out a newer model with 7.1.2 (Dolby Atmos) capability. That’s it for the Cons. PRO: REMOTE. Full size. Rectangular. For the cost of this unit, one would reasonably expect the buttons to be backlit. They are not. The remote has several buttons – Subtitle, Audio, Video Settings, HDR Settings, Sound Effects and High Clarity – not found on LG’s “Magic Remote.” These buttons give you direct access to various menus. FEATURES. Literally, too many to list but includes De Blur, De-judder, Clear, Smooth, Real Cinema, OLED Motion Pro, etc., as well as the usual suspect. There are recommended values for each setting on the Internet. A suggestion. The included “Basic Owner’s Manual” - a tiny 13-half-page pamphlet really - is useful as a fire starter in your fireplace. The actual - read useful - owner’s manual is available here – https://www.panasonic.com/content/dam/pim/au/en/DP/DP-UB9/DP-UB9000GN/DP-UB9000-User-Manual-Australia.pdf. Yeah, Australia??? Right. But, it appears to be for the American market. VIDEO: Own two LG 820s. Picture quality on a 77" LG OLED CX was marginally improved over the 820, noticeably in the Black and Contrast. Test disc and scene is always Atomic Blond 4K at the apartment fight sequence, which has motion, contrast and is dark. Good test sequence. SOUND: Sound is output using the unit’s analog plugs to 2 pre-amps and 6 amps with 4 powered subs (18", two 10" and one 8"). Unit handled it all very well and produced concert-quality sound. THX: THX certified. However, such certification has more to do with the design and materials used in the construction of whatever than with picture or sound quality. The final output must meet THX specifications. It is the mandatory build quality that makes THX certification desirable for the consumer. HIGHEST RECOMMENDATION

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your feedback with us and the community! We are grateful for the 5 stars and glad to know you are enjoying the product. -A Panasonic

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best 4K Player available today!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a well built player with the best picture quality I’ve seen for BD and 4K disks. It really excels at HDR and Dolby vision, I don’t think there is another player that can produce as good a picture. I’ve had zero issues with it perfectly playing every disc I throw at it and has never locked up or glitched like all my other bran players have occasionally. My OLED Sony is just amazing with this player, and the improvement on even my 2015 85” Samsung was surprising, specially on HDR movies. With the older Samsung I disabled HDR on my Apple TV as it was always too dark and made the picture much worse then with it off, but with this player HDR looks amazing. The settings allow the scale to be set by tV type and it makes all the difference. I do wish it was an all format player, but I’ll keep my Sony ES 4K player for the un-supported formats, the quality upgrade is worth buying this Panasonic.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your feedback with us and the community! We are grateful for the 5 stars and glad to know you are enjoying the product. -C Panasonic

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Outstanding Blu-Ray Player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced an older Oppo Blu-Ray player. The Panasonic will load the video disc more quickly and gives an excellent video and audio output. It enhances a regular Blu-Ray or DVD. I do regret it will not read SACD's, but in truth i did not have that many. When used as a CD player the sound is full and rich. I have not played with customizing the settings yet and suspect i can improve it a bit, although the factory settings work so well I coukd be wrong. The player is very well built and silent in operation. Very pleased with its performance so far.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! -M Panasonic

  • Cons mentioned:
    Pricey

    Rated 5 out of 5 stars

    Everything you've heard is true....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is built like a tank, has SO many options that you won't find on other 4K players that were seemingly meant to spin the disc and output video, nothing else. Pricey? Yes. But a fine example of "you get what you pay for" IMO. If you have a large library of 4K discs or are in the process of growing one and want the best, this is an amazing option. Setup was simple and there's definitely a noticeable difference between this and the $300 LG player I was previously using. THANK YOU Panasonic for including a backlit remote, all you other companies selling higher end audio/video stuff PLEASE take notice :)

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M Panasonic

  • Rated 5 out of 5 stars

    Panasonic please!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got lucky and bought one open-box at the price of a new ub820. Couldn’t be happier with the outstanding 4K performance and deal I got. This tank also performs admirably with standard blu-rays and most upconverted DVDs even look better than ever. Comes with a nice backlit remote. The customizable settings can be as complicated & detailed as you want. I also love the 1x fast forward speed that still plays the sound audibly for quicker repeats. Thank you Panasonic for producing this quality UHD. Please continue to make these and please also bring back your TVs to the US market.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best 4k blu-ray

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this 4k player it definitely made a huge difference with picture and sound quality for sure, very noticeable!!!! I had a sony 4k player that this replaced and man it outshines that player, definitely keeping this for the long haul!!!!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We're so happy that you enjoyed our product! Thank you for the positive feedback, it means a lot to us. -C Panasonic

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nothing better!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unmatched audio & video quality! If you care about every last detail and using the full potential of your hardware you need this

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are glad to hear that you are enjoying the product, thank you for the 5 stars! -C Panasonic

  • Rated 5 out of 5 stars

    Best you can get in performance and build

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bd player is a game changer. They say it’s the best thing available now that the OPPO is no longer in production. I upgraded from Lg UBK90 (which was good) and this Panasonic brings separation of sound to a new level. Things are audible that were not before in “It” such as just before the clown Pennywise tears the little boys arm off you hear an ascending panther growl not audible before. The haunting music in opening comes from all speakers but starts more quiet and goes more loud. You can hear the lamb in the butcher shop walking on the crunching hay barely audible. Also, it’s built like a tank and weighs as much as some avr’s

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are happy to hear you had a positive experience with the PANASONIC product! We value your input and encourage you to let us know more details about your experience with us Panasonic

  • Rated 5 out of 5 stars

    The best player out there...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it! I bought the 420 less than a year ago, and haven’t had any issues. However I decided to upgrade to this because of the build quality. This is how I remember my audio/ video equipment being... nice and solid construction and not light cheap plastic. This is built like a tank and top of the line in every way. I have the Samsung Q90R, so I won’t be benefiting from the Dolby Vision, but I’m planning on getting a OLED for my next TV so now I’m set. This is quite, and the picture quality from this is amazing. Very happy with this purchase.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are happy to hear you had a positive experience with the PANASONIC product! We value your input and encourage you to let us know more details about your experience with us Panasonic

  • Rated 5 out of 5 stars

    The Amazing Short Throw is a WALK OFF

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Panasonic 4K US9000 Short Throw is an amazing projector. One of the best things about the short throw is there is no walk-thru shadows along with it's spectacular 4K clearness. If you want to see and hear great movies, this short throw is the ONE.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your positive feedback! It's wonderful to hear you are enjoying the product! -C Panasonic

  • Rated 1 out of 5 stars

    Overpriced and way too underdeveloped..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here’s the thing guys, when you spend $1200 on a physical media player it has to work flawlessly. Period. The Panasonic (DP-UB9000 BLU-RAY DISC PLAYER) however built like a tank does not perform like one! And the company knows it, they’re just hoping you will overlook the major playback issues like: constant freezing and reading problems with many UHDs. C’mon Panasonic ppl trusted the dependability of the likes of Technics 1200s turntables OGs like me relied on for years. Get it right or take these off the shelves.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi Rick! Thank you for bringing this to our attention! Your feedback helps us do better. We are truly sorry to hear about the situation you experienced. If the player freezes please unplug all cables and USB devices from the player, then disconnect it from the power source for about 30 seconds and reconnect it. Please also reset the settings to the factory settings. Turn off the unit and press and hold OK button, the yellow and blue button on the remote at the same time for more than 5 seconds. “00 RET” is displayed on the unit’s display. Then press the arrow right button repeatedly on the remote control until “08 FIN” is displayed on the unit’s display. Following that press and hold the OK button on the remote control for more than 5 seconds. Please also make sure that the player is running on the latest firmware available for this model. If the issue persists, we recommend seeking professional assistance from one of our authorized service centers. – S Panasonic

  • Rated 5 out of 5 stars

    Great sound and picture.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an opal Blu-ray player and was really curious as this would be a real upgrade. Considered the quality of Opo. It is it’s a fantastic 4K player.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for sharing your positive experience! -M Panasonic

  • Rated 1 out of 5 stars

    Could Have Been Great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate leaving bad reviews, but this thing leaves me no choice. I was between this and the UB820 for my dedicated theater, and ended up taking the plunge for this due to build quality and HDR optimizer that is optimized for use with a projector. Unfortunately, I bought this player a little bit before my theater was complete, then opened it and started using it, only to realize what a piece of crap it is. It freezes constantly, it will power off while I'm watching something fairly often, which is very frustrating and embarrassing when I have a packed out theater, and the newest one, it CRACKED one of my blu-ray discs. One that is no longer in print and hard to come by (BB King Concert). I'd return this in second if I was still able to. Not sure what my recourse is at this point, I wish I opened it up and used it right away upon receiving it. Could have saved me from wasting $1,000. This player could have been great. Feature wise it's great, picture and build quality is top notch, it just doesn't work, I've found it to be the most unreliable disc player I have ever owned.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached shop.panasonic.com/contactus Mon-Fri, 9am-5pm EST Panasonic

  • Rated 1 out of 5 stars

    dont waste your money on this

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    stay away from panasonic. horrible warranty. this player failed less than a year with barely any use. they expect you to pay shipping for repair when this is already a $1100 player WOW while still under warranty. never again will i buy anything panasonic.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your review! We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. -M Panasonic

  • Rated 5 out of 5 stars

    Great UHD player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a multi player that plays a majority of formats. I like that most features can be adjusted by the user through the on screen menus. A disadvantage is that it's not a multi region player

    I would recommend this to a friend
  • Cons mentioned:
    Pricey

    Rated 5 out of 5 stars

    Pricy? Yes. Get it and see why :)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally had the Panny 820, but almost immediately upgraded to this top-of-the-line 9000. The 820 was decent, but it began to pixelate a number of discs (even after I cleaned the discs). I have found this 9000 to be superior in every way. It plays everything without issue. It is rock-solid and doesn't have the plastic feel of the 820. The video and audio are also noticably cleaner on my calibrated LG-G2 77" OLED. Yes, it's pricy and twice the price of the 820. However, in all the decades of my purchasing higher-end audio/video equipment, I've come to learn you really do get what you pay for in equipment. I thought the 820 would suffice, but at the end it was the 9000 that hit the sweet spot. If you spent good money on your display device, do yourself a favor and don't skimp on the player that feeds it.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback! We are happy to hear the product meets your expectations. -G Panasonic

  • Rated 5 out of 5 stars

    Blown away…

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as an open box to replace my Oppo 203, which is no linger made. First, Its solidly built and weighs way more than i was expecting. Like solid steel heavy. Set up was super easy and fast and i had it up and ready for a movie within 10 minutes max. Put in a lens cleaner disc since it was probably a display model. Then played King Vs Godzilla to test the picture. Wow!!! Amazing. I first noticed that spectral highlights seems crisper and the color was fantastic, like in Kong’s eyes. You can select your tv type within the picture settings which i found to be helpful. I selected OLED ( for my LG C9) and can only assume it has auto adjustments to the brightness/contrast/?? based on that. The picture feels even more clear/crisp than the Oppo produced, but thats just my initial gut reaction. Overall after just a few hours of owning it, it is i r extremely impressive 4K player. In thus case, you really do get what you pay for!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your feedback with us and the community! We are grateful for the 5 stars and glad to know you are enjoying the product. -A Panasonic

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    worth it!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I compared sony ubp x800 and panasonic 820 and 9000 with 160" screen and 5.1 system. The Sony had smoother sound than Panasonic 820, but the picture of Panasonic was cleaner and better. I wondered if the Panasonic UB9000 was really the same as the 820 except for the analog audio out, UB9000 sounded much better than the ub820 even with HDMI, and the picrture was also better. Since the ub820 is just a good sound, the ub9000 is an audiophile sound ; I could hear the details of every instrument in the movie music very reliably and clearly. It cost me $1000, but with the sound and picture, it's definitely worth it. If you have a home theater audio setup and projector, I highly recomand it. I've had a Sony Blu-ray player for 10 years, but I didn't realize how much a high-end Blu-ray player could change the quality of my home theater.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We appreciate your feedback on the investment value of the UB9000 for your home theater system. It’s wonderful to hear that it has significantly upgraded the quality of your viewing and listening experience. Your recommendation is invaluable, and we hope you continue to enjoy your Panasonic Blu-ray player for many more years. Happy watching! -M Panasonic

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