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Customer reviews

Rating 4.5 out of 5 stars with 683 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are positive about the KX-TGD864S Link2Cell phone system's ease of use, sound quality, and call-blocking capabilities. Many appreciate its reasonable price, straightforward setup, and useful features. However, some customers have expressed concerns about the volume being too low, and a few miss having belt clips.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 683 reviews
  • Rated 5 out of 5 stars

    Panasonic review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had this brand Panasonic phone before and it lasted us 14 years!!! So of course we just bought the same ones.. they improved on the design .. it is lighter and more compact! Very happy with it!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi Joseph! Thank you for the amazing feedback and your loyalty to Panasonic! We're thrilled to hear that your previous phone lasted 14 years and that you're enjoying the improved design of the new model. It's great to know it's lighter, more compact, and working well for you! We truly appreciate your continued trust in our products. - S Panasonic

  • Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and was very intuitive for me by just going through the phone menu. Nice being able to adjust the ringer volume of each individual handset too. Audio quality was perfect as well. Only had it about a month so for longevity I can't answer that one but hopeful that it will last over a decade as our phone cordless phones did. Finding battery packs that worked with the old set was an issue and the ones found never lasted long. This new one comes with and uses rechargeable AAA Ni-MH standard batteries which was nice to help future proof it.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are pleased you are enjoying the product, and we appreciate you sharing your thoughts with us and the rest of the community! -C Panasonic

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Panasonic home phone deal

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best deal for four home phones ,using two now and have two for back up

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star review, we deeply appreciate it! -M Panasonic

  • Rated 5 out of 5 stars

    Nice cordless phone set. Highly recommended.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set replaces an older set and the many new functions are really appreciated. The back lit keys are easy to see and the display shows many of the new features are easily accessed.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to provide us and the community with your thoughts! We appreciate the five stars and are happy to hear you like the product. -C Panasonic

  • Rated 5 out of 5 stars

    Purchase of set of 4 Panasonic phones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    exceptional product works incredibly well all the time.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello Ziggy! Thank you for your fantastic 5-star review! We're so happy to hear that the KX-TGD864S is working so well for you! We hope it continues to impress and become even more useful as you explore features like call blocking, talking caller ID, and the backup battery for power outages. It also includes Link2Cell, so you can connect your mobile phone via Bluetooth and enjoy the convenience of taking calls from anywhere in your home. We truly appreciate your positive feedback and are always here if you need anything! -C Panasonic

  • Rated 5 out of 5 stars

    Love this phone system.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone system. Couldn’t be happier. Great price. Easy set-up. Sound is clear when using and announcing callers. Like our last Panasonic system – no doubt it will last many years.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Your 5-star review means a lot to us. Thank you for taking the time to share your rating with us and the rest of the community. -C Panasonic

  • Rated 3 out of 5 stars

    Low speaker volume, cheaper plastic .

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this black cordless phone to replace the old panasonic phones I had.. I found the speakers are not loud enough even on loudest setting, compared to my old panasonic phone. The plastic is much cheaper too. I replaced it twice thinking the speaker was faulty, but realized it is how it was made . decided to keep it since I really needed new set of phones. Would have gladly purchased the older one, but it was discontinued. The picture shows difference in speaker.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your feedback! This telephone offers good volume, but it does not have built-in amplification. However, we do have other models available that are specifically designed with amplified features. These amplified models provide enhanced volume and clarity to cater to specific hearing needs. If you require amplified functionality, we recommend considering one of our specialized amplified telephone models. -M Panasonic

  • Rated 5 out of 5 stars

    Helpful features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the call block feature. It’s handy to be able to pair my cell phone with the unit.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback! We are happy to hear the product meets your expectations. -M Panasonic

  • Rated 5 out of 5 stars

    Phone purchase and set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy choice of phones. Very easy setup and proof!...It worked!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are extremely grateful that you took the time to send us your observation about our product. Thank you so much for this detailed feedback! -C Panasonic

  • Rated 5 out of 5 stars

    Excellent Multi-Function System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone system to replace a similar Panasonic system that has given me over 10 years of service. It developed some issues, so I decided it was time to update. I searched BB for a suitable Panasonic replacement. I needed 5 stations, so I also purchased a matching single handset. The new system has updated common features as well as several new ones. Key features include: *Bluetooth connectivity for 2 mobile phones so you can make and receive on any of the handsets. This is helpful to me, because, in a two-story house, I very often forget the mobile on whichever floor I was on prior to a call. *Call Block: Automatic Call Block can block known robocalls before the phone rings. With Telemarketing Call Block, you can block those calls. One-Ring Scam Alert helps with “one ring” scammers. Plus, you can manually add up to1,000 numbers using the red “Call Block” button on the handset. This came in handy on the first day of the new phone’s usage. *Two-way recording records calls with the push of a button. Helpful when pen and paper aren’t nearby. *Bi-lingual Talking Caller ID: The options are English or Spanish. If you miss a call, up to 50 missed callers can be remembered for callback. *Each handset and the base have a backlit screen so names, numbers, etc. can be easily read. Plus, up to 3,000 numbers can be entered automatically or manually into the directory. * Large, easy to read numbers on each handset is a definite plus. They’re about 2x larger than on my old set. *Long battery life! In Eco mode and a fully charged battery, talk time is estimated to be up to 10 hours. Standby time is estimated to be up to 5 days. All rechargeable batteries eventually die, but from my experience with my prior Panasonic system in the10+ years of use, no batteries needed replacement until around year 6 or 7. There is much more that can be said about this excellent phone system, but I hope this gives you enough information to help with a buying decision. I would recommend it to a friend.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi there! Thank you so much for your incredibly detailed and thoughtful 5-star review! We’re happy to hear our phone system is living up to your high expectations and carrying on the legacy of your previous Panasonic model. It’s wonderful to know features like Bluetooth connectivity, call blocking, and two-way recording are making a real difference in your daily life, especially across a two-story home! We designed this system with user convenience and reliability in mind, and it’s fantastic to see that reflected in your experience. Your insights about battery life and the large, easy-to-read displays are especially appreciated. Thanks for sharing such a comprehensive overview and for recommending us. Here’s to many more years of dependable calls! - F Panasonic

  • Rated 5 out of 5 stars

    good buy for the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, and getting 4 phones and all the other features, I'm very happy with it. Always had good luck with Panasonic phones, and I like that they still take rechargeable AAA batteries. That means that when they go bad, I don't have to order a specific battery pack. I can just go to almost any store and get replacements. They're working great so far.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi there! Thank you for sharing your experience. We’re glad the set delivers the value and features you expected, and it’s great to hear the use of standard rechargeable AAA batteries is a convenience you appreciate. Your continued confidence in Panasonic means a lot to us. - S Panasonic

  • Rated 5 out of 5 stars

    Best Buy/Panasonic to the rescue!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My elderly father who lives alone had phones that were old and unreliable. I finally got him to realize he needed an upgrade. This set of Panasonic phones was the easy answer, and my father wonders why he didn't agree to this upgrade much sooner. Thank you Best Buy and Panasonic.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M Panasonic

  • Rated 5 out of 5 stars

    Block Unwanted Calls

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been forever since I have shopped for a set of new phones for the house. I didn't even know that technology had progressed to the point you could block unwanted calls. With the vast number of robo calls nowadays these phones are just what the Dr ordered. The ability to block numbers on the fly has already helped me to get rid of another nuisance caller and the process was extremely simple. I can't tell you how much more quiet my home is now that robo calls don't even ring in.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to provide us and the community with your thoughts! We appreciate the five stars and are happy to hear you like the product. -C Panasonic

  • Rated 5 out of 5 stars

    New Cordless Phones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always used Panasonic phones and when are last set of 18 years, decide was time to replace. So we purchased these more update Panasonic phones for home use and so far we love them so much more functionality than older set.I would highly recommend

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello there! Thank you for the wonderful review! We’re honored that you’ve chosen Panasonic phones for so many years, and we’re delighted to hear that your new set brings even more functionality and enjoyment to your home. It’s great to know the upgrade has been such a positive experience. We truly appreciate the 5-star recommendation and hope the phones continue to serve you just as reliably as your previous set! - F Panasonic

  • Rated 4 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is satisfactory. Not as solid as my older Panasonic landline phones. Also there a message there is no sound that the phone makes. So you could miss it a whole day without knowing you have one. The phone is good looking and lightweight and does the job.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello Ruth! Thank you for your feedback. We’re glad to hear the phone is doing the job and that you find it good-looking and lightweight. We understand your concern about the sound notification and appreciate your insight, it’s something we’ll take into consideration for future designs. Your comments help us continue to improve! - S Panasonic

  • Rated 5 out of 5 stars

    A winner of a phone!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Panasonic landline with 4 receivers. It’s been great! I like the ring tone I selected—musical and different. I can easily redial, and I can block spam calls! It’s so reliable that I’ve stopped using my cell phone to place calls. I highly recommend this phone!!!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello Joan! We’re so happy to hear your Panasonic phone is working so well for you! It’s great that the features like caller block, redial, and customizable ringtones are making your daily calls easier and more enjoyable. Thank you for recommending it! - S Panasonic

  • Rated 4 out of 5 stars

    Very Nice Phones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These phones were easy to set up and work extremely well, but the battery does not keep its charge as long as previous phones I've used.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Rated 5 out of 5 stars

    Great solution for cutting the landline cord

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got these because we cut off the landline. Our two cellphones connect well with this system and we never have to miss a call because we can hear the handsets ring all over our two-story house.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to leave your feedback! -C Panasonic

  • Rated 4 out of 5 stars

    Great value for features offered on phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phones get great reception. Although there are 4 phones, the locator feature is handy. Being Bluetooth enabled is a plus.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello Murphy! Thank you for the wonderful feedback! We're glad to hear the great reception and handy locator feature are making your Panasonic phones a perfect fit. The Bluetooth capability adds that extra convenience we’re happy you’re enjoying! - S Panasonic

  • Rated 5 out of 5 stars

    Dr. John

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much easier to use then my old phone system. easy to set up, menu is quite user friendly, You hook this system to you cell service also. ausi quality is very good.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello John! Thank you for the 5-star review! We’re delighted to hear the phone system was easy to set up and that you’re enjoying its clear audio and user-friendly design. Great to know it’s making communication simpler for you! - F Panasonic

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