Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 2654 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are impressed with the ease of use and the compatibility of the Official Universal Media Remote for PlayStation 4. Many appreciate its functionality for controlling Blu-ray players and other devices, as well as its affordability. However, some users experienced issues with battery life, connection stability, and button size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 2,654 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Purchased for streaming TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this remote to use Playstaion console to stream Playstation Vue as a replacement to the gaming controller. It was easy to setup and sync with TV controls. Range isn't the best, but much better than using the gaming controller.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, but took awhile to figure it out. Someone who is totally familiar with the playstation will have no trouble! Our son helped! Glad we switched all our Netflix, etc to the playstation as it works a lot better and having one remote is nice.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So much better than a controller

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use our PS 4 for watching movies as well as playing games. Using a controller at times was a bit challenging for me since each app (Amazon Prime, Netflix, etc.) seemed to have different buttons for different actions. The reviews for the older PS 4 remotes were not very good, so I waited until a better one came out, and I'm so glad I did. It much easier now to fast forward, reverse, pause, and play movies now, no matter the app or if you are watching a DVD. I highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Remote Control with Flaw

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote does what it advertises. It works well with the PS4. The only flaw/issue is that it turns off after sitting for a couple of minutes. A bit weird if you are watching a movie. Other than that, you will be pleased.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A Welcomed Challenger

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon initial setup of the remote with my devices, I ran into several problems particularly with the TV and PlayStation. They refused to acknowledge the universal remote. Now it may be that my TV is rather dated (pre-2012) or that I was pushing the limits of how many devices I could hook up to this thing, but after 2 hours of troubleshooting I was able to get the remote to connect to all of my devices. Works like a charm. The only thing that frustrates me is when I have to pause the TV. The remote tends to enter "sleep mode" to conserve battery, but it takes at least one minute to cut back on. Fix that and we'll have a winner.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is a good setup. The only issue is it doesn't seem to respond on the first attempt

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good not Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job with DirecTV and simplifies life if you're an avid TV/Netflix/PS4 video viewer. One big problem is the lack of back light on the controller. Nearly impossible to maneuver at night or when watching TV with the lights off. But still the best option on the market.

    I would recommend this to a friend
  • Cons mentioned:
    Button size

    Rated 4 out of 5 stars

    Not perfect but good enough

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as I didn't want to use my controller when using Playstation Vue. Seems to work fine except for needing to reconnect it all the time to bluetooth when it hasn't been used for about an hour. Also some buttons not on remote, but don't need them very often

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Great Remote

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote is exactly what we needed to make movie watching more enjoyable. Very versatile and compatible. Overall, I love it and it will make watching netflix, amazon, or adjusting TV volume much easier now that I won't have to switch in between a TV remote and a controller.

    I would recommend this to a friend
  • Cons mentioned:
    Button size

    Rated 4 out of 5 stars

    Does the job.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remotes pretty good but some buttons don't work on hulu which can get annoying.. also difficult to set up to tv as a universal remote if u don't have the code needed.. aside from that it's better then using your controller to watch netflix since the controller dies

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good idea

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had one of these for my PS3. Make it much easier to use when I'm using the streaming functions on my PS4, especially since I have to share with my dad. Also allows me to save the battery on the controllers for the games.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does The Job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not as good as the universal remote Sony made for the PS3, but it does the job. It doesn't feel as solid as the previous remote and it's missing a few buttons the other one had, but it is still better than using the controller all the time for non-gaming activities.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works perfectly

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I’ve had this remote I’ve rearranged my home theater setup a couple times, and each time re-syncing the remote to a new set of devices was so easy. I used to manual code entry and the search options and both have worked well. The manual code entry is significantly easier and more efficient in my opinion, but all in all, this is a great universal remote for your ps4 home theater. No complaints this far.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Game changer

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok so it was meh at first but not because of the functionality but I just didn’t use it as much as I’d thought....then SOMETHING changed and we were all home more than before we had ever been and watching so many streaming services and switching from that to playing the occasional game in between is where this gem came thru like a shining beacon of hope to a frustrated papa bear! Worth every penny for sure!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice remote for the PS4

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had many occasions to use this remote yet and the couple of times I have used it the responsiveness has been iffy but it seems to work well enough. We just switched from cable TV to Playstation Vue and the remote is much easier to use than the controller.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 4 out of 5 stars

    Needed for the PS4 but not perfect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When using the PS4 as media player this remote is necessary for comfortable TV/Movie watching. Unfortunately, the remote quickly times out from inactivity. Almost every time you want to play or pause the video the remote has to reconnect which is kind of annoying.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Does the job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it to use with Onkyo Receiver, Sony projector and a PS4. Works with PS4 and the receiver. Still haven't been able to connect to the projector. Auto pairing feature is cool but takes a while. For the price, I definitely recommend if you own a PS4.

    I would recommend this to a friend
  • Cons mentioned:
    Pairing

    Rated 4 out of 5 stars

    Good PS4 Remote

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This PS4 remote works like a charm- just like the previous remote I had for my PS3. The only issue I had with this was it didn’t pair with the PS4 as easily as the instructions said; it took several attempts before it finally paired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does what I want

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was using another remote that required a USB dongle and did not work well in apps.. this works Bluetooth and is wonderful. Will wake up PS4, works with PLEX and Netflix including Play/pause/rewind/ff buttons.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    PS4 Remote

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I upgraded to PS4 from my reliable PS3, I started my search for a Remote for the PS4. I rather use a remote over the controller to maneuver around the home page. Once I noticed there was one available, I went to the store and purchased the remote. The remote was easy to setup and has made my PS4 experience so much easier. I recommend this remote to others who have issues with the controller when it comes to watching movies or using the different functions on the PS4.

    I would recommend this to a friend
Sponsored