Customer Ratings & Reviews
- Model:
- PL-WF105-02W
- SKU:
- 6584642
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the Dockstream App Monitoring Pet Water Fountain, particularly its ease of cleaning and the ability to monitor their cat's water intake. The fountain's quiet operation is also a well-received feature, along with its overall well-designed structure. There were no cons mentioned about this product.
This summary was generated by AI based on customer reviews.
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for first 6 months. Water flow barely a trickle even after re-seating the motor and filter to ensure no blockage. Around the same time it stopped reporting on my cats drinking…. And if you are trying to get away from plastic, the holding tank is plastic and if the electrify goes out, there’s no water flow. Taking it back.
No, I would not recommend this to a friendBrand response from Petlibro Product Expert
Posted .Hello, we’re sorry for the trouble you experienced with the fountain. This isn’t the performance we expect from our products. Please contact us at [email protected] and our team will help troubleshoot or arrange a solution for you. Thanks！
They dont honor their warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the water fountain for under a year. The clip that attaches the funnel to the water tray broke. They wont replace it under warranty as they say its normal wear and tear. Considering that this is a part that needs to be remived frequently for changing the filter i find it ridiculous they wont replace the part.
No, I would not recommend this to a friendBrand response from Petlibro Product Expert
Posted .Thank you for your feedback, and we sincerely apologize for the issues you’ve encountered.
Regarding the warranty, we assess each case based on usage. If the filter tray has never been disassembled and the water tray has not been placed in the dishwasher, the part should be eligible for replacement under warranty. However, if the part has been damaged due to improper handling or cleaning, such as using a dishwasher, we are unable to provide a replacement.
If you haven't engaged in such practices and still need assistance, or if you have any other concerns, please don't hesitate to reach out to us via email at [email protected]. We are here to help and will do our best to resolve the issue for you.
