Customer Ratings & Reviews
See more imagesPETLIBRO - Dockstream App Monitoring Pet Water Fountain with Replacement Water Pump Bundle - White
- Model:
- PL-WF105-02W
- SKU:
- 6584642
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 5 out of 5 stars
So quiet!
MissLN Posted
This is now the favorite fountain for my 4 cats! Notifications from the app are great. Planning on buying a couple more
I would recommend this to a friend - Rated 5 out of 5 stars
Good
RodR83 Posted
A good water fountain my cat loves it and I like it notify you when it needs to be refilled and cleaned
I would recommend this to a friend - Rated 5 out of 5 stars
Cat loves it!
Thol Posted
My cat loves this. He still tries to steal our water but hey he has a bigger water now!
I would recommend this to a friend - Rated 3 out of 5 stars
Nice fountain
Novice Posted
I like my new pet water fountain, but didn’t really feel the need for subscription to how much my cat is drinking.
I would recommend this to a friend - Rated 1 out of 5 stars
Don’t buy
Utfan1961 Posted
Worked great for first 6 months. Water flow barely a trickle even after re-seating the motor and filter to ensure no blockage. Around the same time it stopped reporting on my cats drinking…. And if you are trying to get away from plastic, the holding tank is plastic and if the electrify goes out, there’s no water flow. Taking it back.
No, I would not recommend this to a friendBrand response from Petlibro Product Expert
Posted
Hello, we’re sorry for the trouble you experienced with the fountain. This isn’t the performance we expect from our products. Please contact us at support@petlibro.com and our team will help troubleshoot or arrange a solution for you. Thanks！
- Rated 1 out of 5 stars
They dont honor their warranty
Rks44 Posted
Had the water fountain for under a year. The clip that attaches the funnel to the water tray broke. They wont replace it under warranty as they say its normal wear and tear. Considering that this is a part that needs to be remived frequently for changing the filter i find it ridiculous they wont replace the part.
No, I would not recommend this to a friendBrand response from Petlibro Product Expert
Posted
Thank you for your feedback, and we sincerely apologize for the issues you’ve encountered.
Regarding the warranty, we assess each case based on usage. If the filter tray has never been disassembled and the water tray has not been placed in the dishwasher, the part should be eligible for replacement under warranty. However, if the part has been damaged due to improper handling or cleaning, such as using a dishwasher, we are unable to provide a replacement.
If you haven't engaged in such practices and still need assistance, or if you have any other concerns, please don't hesitate to reach out to us via email at support@petlibro.com. We are here to help and will do our best to resolve the issue for you.