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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 351 reviews

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96%
would recommend
to a friend

Customers are saying

Customers love the Kraken 7.1 V2 Wired Virtual Surround Sound Chroma USB Gaming Headset's superb sound quality and comfortable fit. Many appreciate the convenient retractable microphone and the impressive bass response, while some find the included lighting effects visually appealing. A few users mentioned needing to use software for full functionality and some would prefer a longer cord or a 3.5mm jack option.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 351 reviews
  • Rated 5 out of 5 stars

    Great Headset!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset itself sounds/looks great. I've had this headset for a few months now and I can say I am all around happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent quality headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable headset with great surround sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gaming and Voice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the main issues I have with other "gaming" headsets is they would require me to use push to talk instead of voice activated due to ceiling fan causing the mic to initiate voice chat...continuously. Not only is the surround sound great I can now use voice activation with voice chat software: discord, mumble and team speak.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Amazing headset with a side of hot ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset has been absolutely amazing and have had it for about a year now and have had zero issues with them. The Mic has been the best microphone on a headset i have ever had and is easily configured. Synapse isn't that bad either unlike what others out there make it to seem. I would say that the only downside is that your ears can get a little hot after wearing them for awhile.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Razer - Kraken 7.1 V2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for USB Gaming Headset for Windows, this one had good reviews, so I bought it and ended up using only for 3 days. Overall, I liked it a lot, sound is great, microphone is very convenient to use, only problem I had - could not adjust a band on top of my head. Band was pushing and leaving red mark on my head (my head is not big by any means :), unfortunately, I had to return it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Nice!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is awesome!!!!! Very comfortable!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Razer - Kraken 7.1 V2 Wired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason that I am giving this 5 stars is because of the way the suround sound works and the microphone. I am not a gamer per say, but I do like the way it follows the movement of action in games. I used the microphone to help me with a language program I am using, it very sesitive and accurate.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are awesome, made out of good material. Only complain, sometimes the LED's just don't turn on, this is the second pair of headphones from this model and it does the same thing. Not sure if a windows issue, or manufacturer. Regardless, audio is good and microphone is not bad.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Do Not Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only Positive: When you first use them, they are decent, sound good. Negatives: 1: Give it two months tops, and the band will snap on the left side next to the microphone 2. Razer Customer Service makes Microsoft Service look like the best in the world. 3. For a replacement headset, it will take 4 to 6 weeks. And they are out of california 4: What you receive as warranty replacement is garbage, its basically a repackaged return that was never fixed. 5: Upon receiving your warranty replacement, your warranty is immediately voided, you do not even get a 30 day period on the replacement, and they will block further communications. Do not buy from this company. They make some of the worst companies, like the ones run by Trump, look like they are 10 out of 5 Star.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound and very durable

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After two years the sound quality is still great and can get very loud and the mic is still in amazing shape, sounds great. Undoubtedly one of the best headsets I've ever owned, will probably have it for another 2 years before I need to replace it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality on the razer kraken 7.1v2 is actually worst than the original razer kraken 7.1 Chroma. Otherwise they are decent.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headset and surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I play a lot of fps games and the sound is impeccable. I can hear the games footsteps from a mile away and know the direction. The mic is a standard headset mic, but its reliable. The mic also has a button where you can shut it off and retract. 5/5 would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones I ever bought. The sound is amazing the mic works great!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is that I want, great sound and comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy for thr money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alot of people hate on razer but I've never had an issue with any of their products this one included. It's light but thr build quality is great. Alot of customizable options to boot and the mic is clear. Great buy if you're looking for a cheap surround sound headset!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my son and he loves them! Excellent sound and microphone is great. He says these are better than any of the other brands he previously had. He already had the Razer mouse and now wants the razer keyboard. Great products. Would definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great set of headphones for an intense gamer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I play a fair share of PC games and I like to get competitive in them and having this set of headphones really gives that edge for game audio. I can really zone in and use the audio to my benefit to out play my openents. Also has crisp and well balanced sound!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They look great, they fit great and they sound amazing. I was a a bit skeptical regarding surround sound from a headphone but I really do seem to pick up the direction the sound is coming from when gaming. I couldn't be more pleased with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this head set for my son. He is an online gamer and uses a head set to keep the volume under control at night. They have great sound with no outside interference. Full metal band is also a nice feature as he has broken plastic ones previously.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Solid Headset for Gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great, noise cancellation is great, I can't even hear my Dad when he's calling for me! You will love these if you want to drown out background noise when you're yelling obscenities at your online "friends"! Gamers around the world UNITE!!

    I would recommend this to a friend