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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 128 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are satisfied with the overall performance, speed, and battery life of this product, which users find perfect for pre-teens. Many reviewers also highlighted the ease of assembly, the quiet operation, and the sleek, sporty design. While the product is generally well-regarded for its power and size, some users noted that it can be a bit heavy to handle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 128 reviews
  • Rated 5 out of 5 stars

    Dirtbike rating

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the product so far and with pick up. The staff was very friendly with pick up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not very powerful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price and to putt around, not very much power and cant really pull my son up hills. I know youre able to upgrade the motor fairly easily which is the main reason we went with this model. Overall a good first “bike”.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lot of power for a little bike.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A two-man job to assemble, but a surprisingly powerful electric motor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great toy for someone to start out in the world of motorcycles. I got a 15 tooth sprocket for a little more speed and this thing goes easy 20mph!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Biggest disappointment for my son. He received it, he loved it while it lasted but it was short lived. It stopped working. My husband has spent hours on the phone troubleshooting with customer service. They have sent parts … none of which worked. Enough already. I have been a Best Buy customer for years and I have never been so disappointed. I wish they would do what is right and replace his bike!

    No, I would not recommend this to a friend
    • Brand response from Razor USA LLC
      Posted .

      We are sorry to hear your unit is not working. Please reach out to our support team M-F 8 am to 5 pm PST at 866-467-2967 or visit our website to find a local service center in your area.

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dirt bike

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was perfect for my 9 yr son he loves it! Definitely recommend my 13 yr old and husband can even ride it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have made a review and it did not stay. I purchase this for my son for Christmas and four months later it just stopped working. No reason. I’ve reached out and tried to get a new charger and battery and no help. This bike was expensive for only months. The manufacturer should definitely look into the issues

    No, I would not recommend this to a friend
    • Brand response from Razor USA LLC
      Posted .

      Hello, we're so sorry to hear the unit is not working properly. We would be happy to assist you with any replacement parts needed. Please call us directly at 866-467-2967 for assistance. We are available Monday - Friday from 8am - 5pm PST

  • Rated 1 out of 5 stars

    Worst buy ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought it thinking it would be great since it has a lot of great reviews. Well... It lastest two weeks and then stopped working. Best buy says it's final sale and nothing they can do. Razor says that the part is on backorder and it's going to take 4 months for it to be shipped. A waste of over $700! Not to mention the upset child

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Save your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery dying after having the bike for little over a month. My son rides on pavement, to school and back, about .5 mile each way. The battery is now getting him to school but on the way back it goes low battery mode then turns off. He has to restart the bike to make it home.

    No, I would not recommend this to a friend
    • Brand response from Razor USA LLC
      Posted .

      Hello, we're sorry to hear there is an issue with your unit. Please call us at 866-467-2967 for assistance. We are available Monday - Friday from 8am - 5pm PST.

  • Rated 5 out of 5 stars

    Fun

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a fun enjoyable purchase. Kids love it. Easy to handle.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it, very nice bike. Pretty fast bike. Perfect yellow

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT PURCHASE!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LASTED 37 DAYS, 7 days past return date. Don’t fall for buying a warranty ad Best Buy DOESNT repair them. Razor has a 90 day parts warranty, but they expect you to fix it yourself. HORRIBLE EXPERIENCE WITH BEST BUY AS WELL AS RAZOR!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Razor

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bike has to be turned on and off to work a move a couple feet till it stops again. Completely

    No, I would not recommend this to a friend
    • Brand response from Razor USA LLC
      Posted .

      We are sorry to hear your MX650 is not working properly and would be happy to get you back on the move. Please call our Support team M-F 8 am to 5 pm PST at 866-467-2967 for assistance.

  • Rated 1 out of 5 stars

    No longer works after a few rides

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bike has been ridden less than 5 times and it no longer runs. It charges per the lights on the handle but will not move any more. Just bought it, very dissapointing

    No, I would not recommend this to a friend
    • Brand response from Razor USA LLC
      Posted .

      Hello, we're sorry to hear the unit is not working properly. We would be happy to assist you in getting it back on the move. Please call us at 866-467-2967 for assistance. We are available Monday - Friday from 8am - 5pm PST.

  • Rated 1 out of 5 stars

    Don’t buy it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy it My son used it one week and it broke They didn’t change, they said that they can change

    No, I would not recommend this to a friend
    • Brand response from Razor USA LLC
      Posted .

      Hello, we’re sorry to hear there is an issue with your unit. We would be happy to assist you in getting it back on the move. Please call us at 866-467-2967 for assistance. We are available Monday - Friday from 8am - 5pm PST.

  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had it a full year and stopped working. Terrible product

    I would recommend this to a friend
    • Brand response from Razor USA LLC
      Posted .

      We are sorry to hear your MX650 stopped working and would be happy to help you get back on the move. Please reach out to our Support team M-F 8 am to 5 pm PST at 866-467-2967 for assistance or visit our website to find a local service center near you.

  • Rated 1 out of 5 stars

    Razor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery and the battery charger went out in less than a month time

    No, I would not recommend this to a friend
    • Brand response from Razor USA LLC
      Posted .

      We are sorry to hear your MX is not working. Please reach out to our Support team M-F, 8 am to 5 pm PST at 866-467-2967 for assistance in getting back on the move.

  • Rated 1 out of 5 stars

    Battery Life

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery is terrible. Already needs replaced. Service is awful at Best Buy!

    No, I would not recommend this to a friend
    • Brand response from Razor USA LLC
      Posted .

      Hello, we're sorry to hear there is an issue with your unit. Please call us at 866-467-2967 for assistance. We are available Monday - Friday from 8am - 5pm PST.

  • Rated 1 out of 5 stars

    No go less than a year

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased two and both have stopped working in less than a year. Steer clear.

    No, I would not recommend this to a friend
    • Brand response from Razor USA LLC
      Posted .

      Hello, we're sorry to hear the units are not working properly. We would be happy to assist you in getting them back on the move. Please call us at 866-467-2967 for assistance. We are available Monday - Friday from 8am - 5pm PST.

  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Razor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I figured this bike would be too much for my 8 year old. But he managed to master it right away. Good quality bike. Has good speed and the run time usually last a little longer than specified. I would definitely recommend it if you're thinking about purchasing

    I would recommend this to a friend
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