Customer Ratings & Reviews

Posted 1 year ago

Hi RuthK.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Outdoor Cam (Formerly known as the Ring Stick Up Cam) to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Outdoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your Ring Outdoor Cam is not performing as expected. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Outdoor Cam functioning as intended. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done.

In the Ring app, you have the option to turn Color Night Vision on or off for select Ring Doorbells and Cameras. Color Night Vision adds color to video in low light for improved clarity and motion detection.

To turn the "Color Night Vision" on or off, follow these instructions:
Open the Ring app.
Tap the "Menu" (☰).
Tap "Devices."
Select the device you want to adjust.
Tap "Device Settings."
Tap "Video Settings."
Toggle "Color Night Vision" on or off.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Stick Up Cam. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Sincerely,
Miyuki from Ring.

Posted 1 year ago

Hi UncleEek.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Outdoor Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like you experienced some connection issues with the device. Sometimes your router settings can cause a Ring device to fail setup. Your device’s light pattern and corresponding in-app instructions will indicate the reason for the failed setup. If you need to make adjustments to your network and are unfamiliar with how to make changes, consult your internet service provider or network equipment manufacturer for assistance.

When the firewall settings on your router are too strict, it can cause Ring devices to fail setup. If your router has variable firewall settings, try to change the setting from “High” to “Medium” or from “Medium” to “Low.”
Remove special characters from your wifi network name (e.g. apostrophes, spaces, !, @, #, $, %, &).
Try to connect the Ring device to a guest network or other wifi network.
If your Ring device is far away from your router, you might need to use a wifi extender, such as the Ring Chime Pro, to assist with signal strength.
Unplug all non-Ring devices connected to your router via Ethernet cables. Do NOT unplug the Ethernet cable that connects your router to the modem or wall outlet for internet service.
Check your router security protocol setting. WPA2 is recommended for Ring devices. WPA2 balances strong encryption with broad compatibility. Currently, Ring devices are not compatible with WPA3.
Setup can be blocked if your router is using IPv6. Disable IPv6 and use IPv4 or IPv4v6 instead.

If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.

If you still have the Ring Outdoor Cam in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Amilia from Ring.