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Rating 4.2 out of 5 stars with 17 reviews
MorrisK Posted
The only problem it’s the battery goes fast so you need to charge it during your cleaning
BUYer Posted
This Roborock F25 Ultra has been an absolute lifesaver for our daily cleaning routine. We recently finished a major kitchen renovation, and I wanted a premium, powerful tool to keep the new floors looking absolutely pristine. This vacuum and mop combo delivers exactly that. The 356°F steam mop feature cuts through stubborn grime effortlessly, and the hot temperature vacuum mop handles everyday spills without leaving any cloudy streaks behind. Having a cordless, all-in-one unit saves so much time compared to dragging out a separate vacuum and mop. It has also been fantastic for cleaning up what our furry friend leaves behind. It easily sucks up pet hair and sanitizes the floors in a single pass, which gives us incredible peace of mind. The build quality feels very high-end, the battery life is solid, and the self-cleaning function works like a charm. Highly recommend!
MIRIAMR Posted
It runs smoothly and cleans very efficiently i would love the battery to last longer but it charges pretty fast
Zeus671 Posted
I had 7 dogs when I first purchased this vacuum and let me tell you am I impressed. Having so many pets I’ve gone through a fair share of vacuums/mops/robots/steamers and this is by far the best one. I have lvl flooring and it steams it while vacuums all the dog hair and dust. Due to a senior dog I have many area rugs and this thing goes over them and steams them nicely. One of my best purchases thus far.
AJ2050 Posted
Works great, Cleans nice. Only thing is you do have reduced cleaning time if you use steam cleaning. For a 2000 sq ft area using heated water you will need to charge one additional time to finish the whole area.
MitchS Posted
I've been extremely happy with this purchase. It's easy to use, easy to clean, and does a great job at cleaning our tile floors. The steam cleaning option was 100% worth the extra cost.
Rene1347 Posted
This is the best thing It’s a vacuums and and steam mop at the same time saves me so much more time and the floors come out very very clean highly recommended plus it’s cordless and lightweight as well
Pierre Posted
I would like to see it scrub a little more. But once it heats up it does a fair job
OrianP Posted
Very satisfied with my vacuum. This product really cleans the floor. I was the steam setting almost daily and have a peace of mind knowing that my space is clean.
OscarH Posted
Very well contructed vacuum. Met and surpassed my expectations. Really love that it cleans deep.
Grassouooymomma Posted
I have had this vacuum under three weeks. It no longer holds charge and has no vacuum power. Roborocks is no a product thst Best Buy supports and tbe mscbine is no longer returnable. This product does not havw the typical 30 day window. The vacuum if life changing while it worked.
Posted
Hi,
Thank you for your review. We are thrilled to hear that our vacuum was "life-changing" for you, but we are truly sorry to learn about the charging and suction issues you've encountered. This is certainly not the long-term experience we want for our users.
We would like to clarify that all Roborock products purchased through authorized channels, like Best Buy, are fully supported by our official warranty. Additionally, if you are within the 30-day window, you should still be covered under their standard return policy.
We would love to help you get your machine back to its "life-changing" performance! Please reach out to our support team with your proof of purchase. We are committed to making this right for you through a repair or replacement.
Best regards,
Roborock Team
CraigM Posted
Product looks and feels quality, but finding support, and how-to videos for using on YouTube or the Internet browser, are very confusing and unavailable. I basically tried out my unit over some overspray paint on my vinyl floors and was unimpressed that in steam mode, with solution added, did nothing. I'm still very unclear on what is going on and how to use my product.
JCee Posted
i have an elderly pet so i was in need of a mop an’ bucket! ENTER THE ROBOROCK INTO MY LIFE!! This unit is easy to set up - use - clean - and leave waiting on its power pad for the next time my little ol’ lady doesn’t quite make it outside in time. Whether you chose steam mode or hot water mopping your wood, tile, and linoleum surfaces will sparkle - mine do!
ClaraK Posted
Very good wirk very good i recomended thevtile look like new
StephenM Posted
Works good on vinyl plank but I bought it primarily for porcelain floors. It doesn’t do good job on grout lines and scratches floors. Dirty water stays in grout lines and suction isn’t strong enough to get it out. Steam option only lasts 30 minutes on a full charge.
Posted
Thank you for your detailed feedback. We sincerely apologize that the product fell short of your expectations. Your experience is important to us, and we are committed to using your input to improve our products and services.
GrettelD Posted
best option for value, clean perfect and remove debris , the best is that clean the roll and dry to avoid odor, perfect for price
JOSH Posted
DOESN'T GET UNDER CABINETS. SOAP DISPENSING DOES NOT WORK. TROUBLESHOOTING WITH TECHNICAL SUPPORT IS LACKLUSTER AND ZERO FOLLOW UP. UNABLE TO CONNECT TO APP. SAVE YOURSELVES MONEY WITH A CHEAPER BETTER OPTION.
Posted
Dear Customer,
I hope you have been doing well.
We're sorry to hear about the issues you have experienced with the product. We understand how frustrating and disappointing it must be when the machine cannot reach under cabinets, the soap dispenser is not working properly, the app connection is unsuccessful, and the troubleshooting support you received did not meet your expectations.
To help you get the best experience, we recommend confirming that the furniture clearance is at least 2 cm higher than the robot’s height, measured from the robot base to the top of the LDS module, to reduce the risk of the robot getting stuck. For the Wi-Fi connection issue, please make sure your phone is connected to a 2.4GHz network and that the Wi-Fi password has been entered correctly. We also kindly suggest restarting both the robot and the router before attempting to reconnect the device to the app.
If you need any assistance, kindly reach out to our dedicated customer service team via support-us@roborock.com or by phone at 1-855-960-4321. We would appreciate the opportunity to better understand your experience and do our best to provide appropriate support.
We look forward to hearing from you.
Best regards,
Roborock Customer Care Team