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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 665 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator for its cleaning performance, large capacity, and quiet operation. Many also appreciate its ease of use and the effective agitator. While some users found the spin cycle to be less than ideal, the overall experience has been positive for most customers. A few reported early reliability issues, but these were not widespread.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 665 reviews
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 4 out of 5 stars

    Works wonders

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had my washer for a few weeks now and i love it. Its super quiet compaired to my old dinosaur. Seems like it washes good and i like the smart features. The drum is really deep i have a hard time reaching socks at the bottom! My only complaint is it was backordered after i ordered it so it took almost 2 months to get it. They canceled my order about a month in and i had to reorder it. I also had to make two separate 4hr trips to pick it and the matching dryer up.

    I would recommend this to a friend
  • Pros mentioned:
    Agitator, Ease of use

    Rated 5 out of 5 stars

    Love this washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a machine with an agitator; found the one without would often get unbalanced and walk the floor. Also wanted an alarm when the cycle was done! This one is great; the machine chimes and alerts me on my cell. Saw reviews complaining about the chime; maybe their machine is running at night close to bedrooms? I specifically bought this for a notice of the cycle being done. Works great; water levels are super; options are clear and simple to use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 4 out of 5 stars

    Happy Wife

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves the color of this washer. Very quiet and fits large loads. :)

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Amazing Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the Tardis of washing machines: it’s bigger on the inside. This washes a lot of clothes at once, very well. Somehow it washes them gently, as if one-by-one, by hand. Is this magic, or simply way beyond any other washer I’ve ever used? Amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Very nice washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this washer for several months now and I love it! It’s large enough to wash my comforters and it’s quiet running. I would recommend this washer especially for those who want to wash larger loads.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great washer!! More features than I will ever use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More features than I will ever use. It does everything that I need it to do and more. Beautiful color, I wanted something different since they are in their own room. Easy to use and they do a great job at cleaning clothes.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Sooo much better!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced what was virtually the same washer with this one because this has the center agitator "tower", night and day difference we love it

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Love my new washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine has a surprisingly large capacity and is quiet. It also connects via Bluetooth to the smart things app!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good washer! It is so big and you can do huge loads and it handles it all with ease

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Lots of capacity

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have the matching set. Works great. They are quiet, efficient, very large wash capacity. A little deep of a reach but they all feel like that.

    I would recommend this to a friend
  • Pros mentioned:
    Agitator, Capacity

    Rated 5 out of 5 stars

    Wonderful washing machine.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love, love that this washing machine has an agitator. Not exactly like the old days, but so much better than the impeller washer. Washes large and small loads so well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean, it's a washer. It serves it's purpose. Looks nice, matches my dryer. Nice and big inside. Im not a fan of these new washers that decide everything for you, but that's not a reflection of BestBuy. They delivered it on time and un perfect shape. Now where they really shine is with their delivery guys. Kiyelle and Tristan, wondeful guys. Absolute gems. Professional, courteous, knowledgeable and so kind and personable. I hope the company knows what they have in these emoloyees and treats them accordingly.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    It's so quiet!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a new washer so bad & did our research, found this one & it has been a Godsend!! It's so quiet, it stays balanced, has so much options for washing clothes (the old washer wouldn't stay balanced & was so loud. We had to literally hold it in place when it was spinning because the tub was falling apart. And even better, we can control the washer from our phone with an app!! I can be busy doing something in my bedroom & my phone will alert me that the washer is complete! Love this new washer. Now to get the matching dryer!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    C.Mills Reveals

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My washer is perfect for whatever needs a good washing. I love the multipurpose wash cycles, like there’s a cycle for almost all things that’s machine washer safe. The look, the performance, everything about my new Samsung washer and dryer set is just what I was looking for. Most people’s favorite feature might be how the clothes end up in the end but my main thing is that I got them “Black” I just wish getting them black just wasn’t so much of a price difference but overall I love my washer n dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Best washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves the size of it compared to our old one. It is so quiet and clothes come out so fresh and clean

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 4 out of 5 stars

    Solid washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice functional machine with good load capacity. Quiet compared to previous washers, but provides a nice tune letting you know the wash is done!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Samsung smart washer..

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer it easy to use ,washest clean and the best part is that is connects with my TV and my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Best washer. Google integration works well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung top load washer w/agitator is awesome. It has a calibration mode once setup to self balance the tub which helps reduce vibration. The smart home integration is easy to do following the instructions. I used Google. That and wifi connection was easy to do. I get Google telling me "wash is complete" on my displays and speakers in house. You can also use cell phone, displays, tablet, laptop as a remote control of washer via smart things Samsung app. Really cool. The washer is very quiet when washing and spinning too. It's great. My last GE washer was sooo loud sounded like a jet plane, I hated that washer. Tried Maytag before Samsung and two Maytag washers came broken. Forget Maytag or Whirlpool as both made by same company. This Samsung washer has huge tub to wash even biggest comforters. Plus it has a deep fill capability to add more water since HE nowadays uses so little. Really helps to wash thoroughly. You will love this washer. Buy it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    So far, so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits a ton of laundry (not literally) and gives you plenty of wash options. Stays quiet, even during spin cycle.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 4 out of 5 stars

    Nice washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice machine, seems to do a good job so far. Easy to use and looks like it will be a good washer for years to come.

    I would recommend this to a friend
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