Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $729.99
The comparable value price is $859.99

Customer reviews

Rating 4.7 out of 5 stars with 520 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers have good things to say about the washer's performance, large capacity, ease of use, quiet operation, and efficiency. Many appreciate the smart features, such as cycle completion notifications and remote control capabilities. However, some customers mentioned challenges with the washer's balance and the depth of the tub. Overall, positive feedback significantly outweighs negative comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 520 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality. I like the option of choosing a deeper fill if needed. I like the active wear setting since I workout a lot. And there’s a white and color setting as well which is convenient. I really like the large capacity for the loads and there’s is more option for the soil level compare to only 3 in my older washer. So far I think it’s worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best washer ever!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing washer does a great job and can handle high capacity loads no problem! We love it!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this washer! So quite and lots of options.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    But this washer you won’t regret it.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Delivery and install were great experience too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Appliances

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They done a great job on the installation and were very fast and efficient. I love the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer Machine

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So good washer machine i reccoment it , thank you Best Buy and Samsung!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung washer

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good experience with this washer very to handle and clothes comes out very clean.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung Washer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is very efficient and fits large loads such as comforters.

    I would recommend this to a friend
  • Pros mentioned:
    Wash quality

    Rated 5 out of 5 stars

    amazing washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome washer. So big our 7yr old could fit in it! Does a great job washing, so much power.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Its a samsung need i say more

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine. Works very well. Bought the three year replacement it's just in case

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung washer

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like our new Samsung washing machine. The window top is very useful. The controls are easy to use with many features.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Buy. Easy to use and not loud like my last washer

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Samsung washing machine

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer works pretty well. It has a deep barrel so reaching in can be difficult to get the clothes out

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings!

      We understand that while the washer performs well, the deep barrel can make it a bit more difficult to reach in and remove clothes. Your feedback helps us understand how our customers interact with the appliance and highlights areas where usability can be improved. We appreciate you taking the time to share your thoughts.

      If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1151167817 to help our team pull up your information.

      Leo Samsung

  • Rated 5 out of 5 stars

    Drake Washer Review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to operate. Uses less water. Great options to wash a variety of items.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The little washer with a lot of power

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this washer, uses less detergent and water, the spin cycle works great, leaving the clothes nearly damp, therefore using less time in dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung - 5.2 Cu. Ft. High-Efficiency Washer

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works well, washes clothes well, and has an amazing smart app feature. Now I am able to know when the cycle ends and how much longer is going to take throughout my day. I can also control the cycles through the app, facilitating time and productivity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love All of the features with the added bonus of the Downloaded feature and the enclosed Prewash stain removal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer Good

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, it does its job very well and its technology is very advanced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new washer machine

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I ever made I love my new washer machine

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance, Wash quality

    Rated 5 out of 5 stars

    Best Washer Ever

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife amd I love our new Samsung washer. If you want a large washer that is quiet amd does an amazing job cleaning, than this is the one. By far this is the best washer I have ever owned.

    I would recommend this to a friend
Sponsored