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Customer Ratings & Reviews

Your price for this item is $379.99

Customer reviews

Rating 4.6 out of 5 stars with 397 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers value the Samsung 55” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) for its crystal clear picture quality, user-friendly smart features, and affordable price. While some customers find the remote to be lacking in features and the TV lacking an optical connector, many are pleased with the overall experience and find it to be a great value for the size and quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 397 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung love

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a beautiful TV!! The one glitch I had was using Prime Video… However with a lot of frustration and even exchanges of the tv my son figured out that you need to exit out of Prime before you turn off the tv! !! In doing that it works fine ! I have had a Samsung TV for over 16 years , a smaller one . I have had 2-3 repairs ! It still works wonderfully !! So after coming up with a resolution about the Prime Video it has been such a pleasure watching this new TV ! Great picture! Size is perfect !! So happy with this purchase ! Best Buy employees were kind and helpful with my purchase and the service people were great in working out a delivery schedule that fit my needs !! So recommend this TV and using Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Clear picture. Good size. Easy installation.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect in every way

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Video quality perfect, sound quality immaculate. I am a Samsung lover and believe me when I tell you that you won’t be disappointed with the purchase of this television and to top it off the price is super affordable you can’t beat this deal

    I would recommend this to a friend
  • Pros mentioned:
    Crystal uhd

    Rated 5 out of 5 stars

    You Will Be Amazed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll choose Samsung every single time! The definition, color spectrum, and sound are all excellent! When I moved in my home 15 years ago, I had Samsung televisions. The televisions are still working perfectly. I only upgraded because I desired to have a smart TV. You will never go wrong with Samsung.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung, you made me a believer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought my tv set in july 2024. Been a fan of Samsung tvs since the plasmas were being sold. And though i enjoyed shaprp tvs or sony tvs, i did have a budget. Tvs are just that, a piece of electronics that sits there until you turn it on. I did try a few inexpensive models , such as roku tvs, yet they weren't the same. Finally my tv broke and i found this beauty. A 55 in, Samsung hd tv. Now, i dont spend 1000 on tv, thats just not me anymore. However, those 1000$ tvs look nice and super realistic. At the moment I turned this tv on i could see the difference. Color is sharp, picture is pristine, sound is my much better, and over speed and functionality has been great. I chipped in extra for the protection. Total, just under 5 bills. The only, and i mean the only complaint i may have is tizen, the ui interface, or i should say the opening software screen. Takes a bit to learn, and somewhat non intuitive. Beyond that, i have been enjoying my tv wvery night. The movies the shows that i used to watch in the past have been revived! They look so crisp! So hd! I love my new experience! And it doesn't have to cost an arm and leg lol.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Couch Potato

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love new TV. Many more options giving me the best option to cut Cabel/satellite saving quite a bit. Picture is high quality even on very old tv series.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung DU7200 55" TV I

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Samsung DU7200 55" TV because I'm the owner of one such TV already. It's an excellent TV for the home setting. A sort of "Goldilocks" TV if you will. Not to big to overpower aroom, yet not to small, that it's lost in the setting. I highly recommend this TV to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Big new tv!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it! Watching sports is a whole new experience, fantastic! Nice, sharp picture.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Bedroom TV for new Home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung always delivers when it comes to TV’s. Great picture & logic in using is easy peasy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm enjoying my birthday/ anniversary gift. My tv is more than I expected. Setting up was super easy, color, sounds, channels are exactly what I was looking for. I love the adjustable stand. I was challenged using the remote, nevertheless following instructions in no time I got that under control. I'm SUPER SATISFIED with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT JOB!!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came on time and an amazing jab, set it up. I couldn't be happier. Thank you so muchEx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first samsung tivi, previously we used Sony only. But the experience is not that bad for a fraction of a Sony equivalence. I am happy with my decision to go with this. Only one wish, i wish I have selected a 65” instead of 55”

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our Second Samsung Smart TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for a room where my wife used it to enhance her conferences and lectures. Picture quality is excellent. Remote works the same as our larger Samsung Smart TV we use for our home theater. We added a soundbar. All this and the sale price made it irresistible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV A MUST

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im a Samsung person, this TV is excellent and id buy it again. Easy set-up for a samsung owner, just turn it on and sugn in and itll be set up like your last one. No headaches.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best tv i ever bought honeslty super fast great color big enough for my frenchie to enjoys his dog shows i love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best Samsung TV that I ever got. I always get the Samsung TV'S. I find the colors are are great! I am really happy with this TV. It's the best one that I have purchased.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good Picture but Unreliable, Question Samsung's QC

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WARNING: Samsung TVs used to be amazing, but now have SEVERE quality control issues. I had the TV for not even 2 months of light usage and the motherboard burnt up. Luckily I had managed to have it under warranty, but not until fighting with Samsung to have to "verify" the warranty AFTER already registering the TV when I bought it. I have another older Samsung 720p smart TV that I had for 11years the never had a single issue, so please tell me how I am still supposed to trust Samsung when I buy a new TV with much better specs and the motherboard barely lasts 50 hours? I am a Samsung TV fan, as the picture and performance is VERY good, but after this experience.... I am begining to question Samsung's current quality control (if any). And that's on top of the whole frameless "Crystal screen" thing where apparently the screen is just poorly glued in and can fall out over the course of a year if you even have it mounted at a slight angle, which they can try to pass off as high tech, but really it's just poor and lazy design to save costs. I wish I had known better before getting the Crystal. We shall see how long it lasts me now, but I am no longer as hopeful, as I expect next time will be out of the warranty period.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi BradleyH,

      We appreciate you sharing your experience in trying to resolve your TV issues, and I’m glad to hear that Service could assist you with a repair.

      Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.

      If there’s anything we can do to further improve your experience, please let us know by calling Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Best bday gift

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality and the picture and the sound… just the perfect size for the room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV! It’s a great addition to the man cave. Crystal clear picture

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 3rd Samsung in 3years replaced all my tv's with Samsung they interact with smarthing and all my phones

    I would recommend this to a friend