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Customer Ratings & Reviews

Model:
QN55QN700BFXZA
SKU:
6517114
Your price for this item is $639.99
Clearance
The regular price is $1,599.99

Customer reviews

Rating 4.3 out of 5 stars with 249 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers frequently mention the exceptional picture quality, describing it as sharp and crisp. The 8K resolution is also highly praised, with customers noting that it surpasses 4K quality. Additionally, the price is considered reasonable for an 8K TV, offering great value for the performance. However, some customers have experienced issues with the remote control not functioning properly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 249 reviews
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    QN 700

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is excellent, it has a very nice picture quality. Using it as a monitor is not highly recommended as the image looks overprocessed, unless you use it at a decent distance, or as in my case, I tend to use multiview mode to preserve better quality when playing video games or PC use. I have had the opportunity to compare it to the LGQNED99 8K and I have to say that despite the LG having an average contrast, its quality and the options it gives when calibrating the image are superior to those of the QN 700. In any case, the QN 700 is currently the cheapest 8K TV on the market and in my opinion it looks much better than any Samsung Neo Qled 4k.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Best TV under $1000

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4x better than 4k. 160PPI, the same as four 27" 4k monitors. Pros: Sharp, better colors than LED. ATSC 3.0 Ready. local dimming provides deeper blacks. Can play 8k content smoother from a USB/SD adapter drive than my 6-core PC. Plays HEVC and MKV files fine, even on a USB 2.0 drive. Cons: Only HDMI 2.1 (no Displayport 1.4s, thus can't use it for a PC monitor above 4k without a new graphics card) Other thoughts: I bought this Open Box in Excellent condition, for $752+ tax. The sale ended (6/25) a bit of the markdown for the Open Box models. I've been waiting for a relatively affordable 8k monitor, more or less for a few years. If you are planning on using it as a PC, just know that 8k monitors with displayport are just around the corner. Computex in June 2023 displayed an ASRock PG558KF which is a 55" 8k monitor that supports DP 1.4, at 60Hz. Many Displayport 1.4 to HDMI 2.1 adapters are sold online for $30-50, yet many reviews say they don't work, so it's not worth buying a HDMI-only TV, when I think DP has less handshake conversion issues with HDCP and other specs. If you are just using it as a TV, then it's totally fine. I would check out the store displays- the QN900C is the same family, slightly newer and larger, but compared to their own Samsung 4k , you can notice the difference. Some of the 8k content from Youtube codecs doesn't have the best compression quality (e.g. vp9, av1, but most of it is still noticeably better than the 4k content and at less relative bandwidth). The picture I took is of a still from a Nikon D800 timescape in RAW, thus is 8k even though it is not from a typical 8k video recording, thus is one of the sharper 8k videos (outside of RED). There are quite a few interesting 8k cameras, like the Sony alpha 7RV and Fujitsu X-H2.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Awesome TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great tv picture is unbelievable with all the features good buy 1,000 dollars on sale saved 600 dollars not too much 8k right now still would highly recommend

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not true 8K but still good computer monitor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not a true HDR 8K TV. To be HDR 8K, each pixel should have the full range of brightness and dimness to comprise an image. But each pixel only seems to have half the number of steps between full dim and full bright. So to generate certain shades and colors between full bright and black, the pixels require 2 pixels, one that is brighter and one that is dimmer where the average between the pixels is the correct shade, color or value. For most shades and colors, this alternating pixel technique forms a diagonal patchwork that has a noticeable checkerboard effect. Images viewed up close look bad. This isn't noticeable with windows that are pure white and the text is black, as black text on a white background looks good and is true 8k pixel density with no grid pattern and clean edges on the text. This checkerboard effect for colors and shades is noticeable if you have the TV on your desk with the same viewing distance of a normal monitor. Viewing distances of 24 inches or 60cm, the dithering is highly visible and makes the colors/shades generated look very low quality. But, as said before, the resolution for text, capacity to display more information clearly on one screen, and image clarity is still far superior to a 4K TV. If you don't want to see the patchwork pattern, plan to sit greater than 36 inches or 90 cm from the screen. At a seating distance of 36 inches, it is a retina display, no visible jagged edges on text and no checkerboard effect. At 3 ft the 700B has much cleaner text, better looking more detailed images and still has a fantastically wider field of view than my old 43 inch 4K at 24 inches viewing distance. With the 8K 700B, just know what you're getting into, so you're not disappointed. It's not truly an 8K HDR. My best guess of what this display is doing is... instead of 8K number of pixels each capable of displaying a full range HDR10 1024 color steps per RGB element, they have two sets of pixels each set only capable of displaying 512 steps of information with every other pixel offset in capability by half a step. They combine the two simpler pixel values to achieve the more complex shades in between. I can hear the Samsung display engineers, "Who would sit that close anyway to be able to see that?" Well, clearly people who want to use it as a computer monitor would. The 700B is advertised as not just an HDR screen but an HDR10+ plus screen which is 10bit, but this does not seem to be the case as a non HDR image from my computer still requires dithering to achieve the commanded colors and shades. No other display makers are making a true 8K display at this size at this price point, so I'm going to keep it and just sit further back so I don't notice the dithering.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Robert,

      We appreciate your thoughts on the picture quality of Samsung’s QN700B TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.

      Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
      ...and select the mode that best fits your usage:
      1. Standard: Is the default mode suitable for general viewing environments
      2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
      3. Eco: Provided to save energy
      4. Movie: Suitable for watching TV or movies in a dark room
      5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.

      You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).

      For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear. No dead pixels. Very good price to performance for an 8K TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    8k is the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung makes the best tv on the market and I know this because I have on in every room great quality and picture and I have never had a problem with any of them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Could not be happier!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As the title says, I bought the QN700B from Best Buy and it is insanely good. If you see the specs and it says 60hz, that's only for 8k. 4k maxes out at 120hz, it has VRR and every other way to display for gaming, tested it on the PS5. The blacks feel almost as deep as my LG CX. I read a lot of random reviews, all that I could find, and most of them said the TV lags, this is untrue. After installing the initial update and allowing the TV to "settle in" it moves a bit smother than trying to navigate through my LG CX. The ability to pair a controller to the TV and use both XBOX Gamepass and GeForce Now via the built in gamehub is absolutely crazy. Movies, Anime and Games all look ridiculously good! For the price I could not ask for more. I am VERY happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV great gaming on PS5 and great picture amazing sound. Not a lot of 8k content yet but can't beat the 989 price I got it for. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    8k resolution

    Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with purchase. Works wells and better than my old Samsung TV. Best 8K deal out there.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bring it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has made my picture sharper....but I'm still figuring it out. It keeps buffering for some reason

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Joelsef3,

      Buffering when streaming content online is related to your internet connection speed. Buffering may occur on your Samsung TV while streaming video content over the internet. Buffering usually occurs when your internet connection provided by your ISP cannot supply data fast enough for the playback device.

      We suggest you try the following:
      1) Use 5G Wi-Fi if possible
      2) Try wired LAN if available
      3) Try repositioning the router so there are no obstacles between your TV and the router
      4) Please be sure you have the latest firmware update which enhances network connectivity.

      Should your issue persist, you may want to contact your ISP to check or increase your internet speed.

      If there’s anything we can further help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    55 inch Samsung neo q led

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the tv! Great picture easy set up. The software can be a bit slow and sluggish but great tv

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      EthanM,

      We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your QN700B TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care

      I hope these tips help you enjoy your new product.
      You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 4 out of 5 stars

    Good tv. Wall mounting issue

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture nice sound. I hate that it has an seperate Box for adding hdmi connections the box is a good size maybe 8”x10” and can hinder the Movement of a wall mount. The geek squad recommended an extra cutout that would put the box in the wall. I added a pic see the right side crap sticking out from the back that geek squad mounted

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing! But only buy if on special

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    8k true quality, I cant go back to my LG in the living room, this tv is amazing, it excells in dark rooms, the only thing i currently dislike is that there is no 8k media! Being an early adopter is a risk especially with a product like this, but im hopefull that when 8k media starts rolling out ill be ready, I also hooked up my pc to this and gaming in 8k is just so beautiful

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Sharp picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the price. Incredible color very bold. Sharp picture i would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unbelievable Picture Quality and Flexibility

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung 55" Neo QLED 8K has an unbelievable picture and its remote connection via the one connect (fiber optics) cable allows you to mount the TV from the input sources (e.g. Cable, DVD, USB drive, etc.). I purchased the Samsung 5m (16.4') one invisible cable -part # VG-SOCA05/ZA to allow placement over my fireplace mantle. I originally looked at the Samsung "Frame" but this TV offers double the pixels which accounts for an almost 3d depth of some images.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Outstanding TV!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is awesome and have wonderful picture, definition and sound is great…

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    My 8K

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is perfect. Bear picture ever, of my 8 Samsungs I’ve owned this is by far the best.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pretty decent 8k tv considering the price. The audio isn’t as loud as I’d like, so I had to get a sound bar with it. Just make sure if u do, u get one that’s Samsung, since its controlled with the TV.

    I would recommend this to a friend
  • Cons mentioned:
    Dithering

    Rated 1 out of 5 stars

    Terrible dithering with all content

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TLDR: My best guess is that this TV does some bad image processing, upsampling to 8k that results in very bad dithering. The way this TV produces color is a catastrophe. Not only is it absolutely useless as a PC monitor (100% agree with DisplayEnthusiast) but it is also bad to watch videos/movies. The way the TV produces colors and gradients is absolutely terrible and looks like a checkerboard on which every second pixels is simply disabled. The first image attached to this review is taken from Samsungs "Self Diagnostic" tool (which comes uncompressed directly from the TV itself). Look at the awful dithering across the entire image. Some of it looks essentially like a black and white checkerboard. The other two images are examples of connecting the TV to a PC and a modern GPU. Regardless of setting (I tried all of them) the image continues looking extremely dithered. Samsung technical support was very cumbersome to deal with. Essentially talking to a person on the phone who has no technical background who kept saying "the engineers think your picture looks fine". Impossible to do actual diagnostics and understand whether this is a fundamental problem of the TV (which I am sure it is).

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      not8k,

      Thank you for sharing your thoughts on the picture quality of your QN700B TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.

      If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.

      Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
      ...and select the mode that best fits your usage:
      1. Standard: Is the default mode suitable for general viewing environments
      2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
      3. Eco: Provided to save energy
      4. Movie: Suitable for watching TV or movies in a dark room
      5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.

      You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).

      For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Obsessed

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Obsessed with this TV. So clear. And it’s super thin so doesn’t make it look bulky. Have this in my bedroom.

    I would recommend this to a friend