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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4725 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers regard the picture quality of the 65" Class - LED - MU8000 Series - 2160p - Smart - 4K UHD TV with HDR as excellent and are impressed with its size. They appreciate the easy setup and find the price to be reasonable. However, some customers have concerns about its durability, viewing angle, and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 4,725 reviews
  • Pros mentioned:
    Picture quality, Remote control

    Rated 5 out of 5 stars

    Nice upgrade to a larger TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have upgraded from a 7 year old 50" Plasma to this 65" LED UHD TV. The qualities most apparent are the clarity, color separation, excellent blacks, light weight and easy to use Smart remote control.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Love it !!!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is great. Picture clarity and color is wonderful. Sound is better than I expected since I was told the sound on the new technical TV's was not very good. Even with my hearing problem I still find the sound more than adequate.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Love it. Easy to navigate. No glare on screen from window. I am so happy I chose this TV

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome tv will be one of the best picture sound.4k is the way to go and Best Buy had awesome prices

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great upgrade from my old tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the picture, 4K is amazing. Perfect size for my large family room.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV for a great picture quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is very good And the picture quality also is great This is very sleek model .Very thin I would surely recommend it to friends and family

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Setup

    Rated 5 out of 5 stars

    Awesome tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is phenomenal! The picture is amazing and the smartness of the tv is so cool. Voice activated remote! Yes! It was so easy to set up also. Just plug in and turn on. It connects to everything on its own.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Picture and sleek design. This tv is so easy to Navigate through the menus settings. Love it...Great product and the people at Best Buy is very knowledgeable about 4K tv’s

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Smart TV for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. Best picture you could get. Almost like you are there. My 2 dogs bark when dogs on the tv bark.Smart internet app is also another great feature. Purchased a keyboard w mouse and use it everyday to check weather and Facebook

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best TV choice for my needs and my money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has the best ever sales people! I received an hour of help, advice and selection of my new TV. And I was totallyclueless about what all features are involved with the setups these days. I haven’t purchased a new TV in17 years. No other store offers this kind of personal assistance. Plus I got a better price than anyone...even Amazon. When I got home with my new TV, I called Geek Squad and I was set up and running in 45 minutes...even with my new Bluetooth speaker bar. I’m loving the quality of this system so much, I’m rewatching all my favorite movies!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV perfect size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Samsung TV is just what I wanted. The picture is wonderful. The 65" size fits my room perfectly. The set up was so easy. It recognized my satellite receiver and my DVD player instantly. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Remote control

    Rated 5 out of 5 stars

    Samsung’s back at it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really really enjoy this television. It comes with a very good picture out of the box. No calibration needed. I tried looking at a few calibration videos and all of the settings looked worse than what came standard with the television. I am impressed. I was impressed that the remote control that came with the TV controls my cable box with the same functions as my cable remote but with less buttons. Paying extra to have no cords showing was worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Best T.V. brand period......Amazing .....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sold t.v.s before Samsung is the best go and compare you will see.. Best Buy doesn't have samsung on there shirt for no reason. I know what to buy but this T.V. was a good price and wasn't the oldest model like most other businesses do.. Great picture and very fast and easy to Use..... Sweet microphone talk controller a bonus and dont have to plug everything into the back of the t.v. thanks to samsungs seperate box that comes with t.v.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very impressed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is amazing...I watch a lot of documentaries and it’s crazy the picture this TV puts out. It is mounted on my wall with a full motion mount. Great for sports, gaming, blu ray and looks good with local channels. This was by far one of the best purchases I’ve made. The few issues I’ve had. Which one is not the TVs fault but I feel as if it needs to be mentioned. The arc hook up from the TV to the sound bar sucks, it is confusing to get the sound bar discoverable to the TV and a pain. But I figured it after messing around with different options. What happened was that the sound bar is put in default mode and it makes it non discoverable so I had to hold a sequence of buttons on the sound bar to get it out of default mode. Once done, the TV picked up the sound bar. The other complain is with the arc as well, it has trouble remembering the fire stick that I have place in the TV and sometimes does not want to turn on. The fire stick that is, the far stick is plugged in so it is not dead. At first with the TV it worked every time but as time as passed it has gotten worse. But I still managed to get it to work. Overall I’m happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fantastic picture.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this TV in my vacation home. It's better than the smart TV I have in my main residence. This TV combines an outstanding picture with smart features. I like that I can watch cable TV, Netflix, Hulu, and various other streaming services, as well as through the internet, I can watch my local news and weather when I'm away from home.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, Love, Love! Great picture quality, sound is amazing and I love that I can use the remote for everything.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best tv!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture! Quality of the super hdtv is perfect! Remote connects to anything! Freaking awesome!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Mixed review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is stunning. It isn't an OLED or QLED, but it is fantastic for a premium UHD experience. The reason for 2 stars is that after 2 days of ownership the TV broke. I hope that this was just a fluke. Samsung came out and determined that the circuit board had failed resulting in a very weird picture (see attached). As of now, Samsung stated that it will take about 2 weeks for the part to come in and the repairman to come out and install the part.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      IdahoGuy,

      Thank you for purchasing and reviewing this Samsung 65" Class MU8000 4K TV and for bringing your concerns to our attention.
      I apologize for the unfortunate experience you had with the malfunctioning circuit board .

      Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.

      Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.

      -Samsung Ambassador Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    65 " SAMSUNG 4K,UHD,WEB BROWSER, BEST BUY IN YEARS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    65 " SAMSUNG 4K,UHD,WEB BROWSER, BEST BUY IN YEARS I NEVER THOUGHT THAT A 4K TV WOULD BE THAT MUCH BETTER THAN A 1080P ONE. BOY WAS I WRONG! THE GRAPHICS ARE AMAZING...THE SOUND IS SO GOOD YOU DON'T EVEN NEED A SOUNDBAR. AND NOW I SPEND MY TIME TALKING TO MY TV WITH MY ONE REMOTE. ALSO, MY PLAYSTATION HAS NEVER LOOKED BETTER..AND YES, IT WAS WORTH SPENDING THE EXTRA MONEY..WITH YOUTUBE, AMAZON, AND OTHERS STARTING TO STREAM 4K, AND MICROSOFT XBOX X 4K BLU-RAY PLAYER WILL KEEP YOU BUSY FOR YEARS. THIS IS THE BEST BUY I'VE DONE IN YEARS AND NOW MY TV IS FINALLY THE CENTERPIECE OF MY HOME AND MY LIVING ROOM!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new Smart TV has an amazing clear picture! I would recommend it!

    I would recommend this to a friend