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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 20 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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75%would recommend to a friend

Customers are saying

Customers are delighted by the 75" The Frame Customizable Bezel, but some find it to be expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 20 reviews
  • Rated 5 out of 5 stars

    great addition to the tv!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great addition to my frame TV, magnets are very easy to use and put on! it’s not a totally seamless fit but it looks so nice! i was able to get this on sale when i bought the tv! i do wish the frame around the the tv was thicker but overall it is really nice

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Frame Tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It a great looking tv. It fit perfectly on my wall. The only problem I have is that it’s hard to change the batteries!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good TV with buggy software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the 75" Samsung Frame and love it. However the software has enough bugs to make me think twice before buying another Samsung. I spent two hours trying to connect Bluetooth devices then another hour on the phone with tech support repeating most of what I had already tried. The technician was very good but unsuccessful. About an hour after the phone call, I tried again and everything connected following the same steps I started with. The sound bar connected through HDMI ARC without issue but now the TV does not recognize the HDMI ARC connection. I found a discussion of the problem on line. There were many pages on this topic going back to 2017. Some people could get the port to work but had to repeat the process periodically as the connection would still drop out. I gave up and connected the sound bar through the optical connection. I bought a 55" LG OLED for another room and it has worked flawlessly.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice touch

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice color compared to the black bezel, discontinued & hard to find now since replacement model apparently dont fit this year. Able to snag a return open box. Pricey for what it is, but nice if you want something different.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Frame: A top-notch tv!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Frame TV is worth the money. It is aesthetically pleasing, works well as an art piece, and great for gaming. I would recommend this TV to anyone looking for an 75inch TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Frame TVI hated the huge black screen in the family room when the TV was off, now I choose which beautiful image I will have! and the service at Best Buy was great! thank you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fab TV; poor shipping

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV excellent. Love it! Also purchased white “frame” at same time. Came as broken pieces. Replacement was also broken!! Waiting for still another replacement! Shipping carton is very poorly insulated for this fragile item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice frame

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a nice frame to cover the TV with. The frame tv comes with a grayish frame so the black is nice to cover the gfay

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek design

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this alongside the Samsung 75" The Frame. The design is so sleek and matches the white colors throughout my bedroom. Only if the prices were a bit lower!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Overpriced Plastic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This frame is overpriced. The black bezel doesn’t change the look of the tv enough to be worth the price you pay for it. It’s literally 4 pieces of plastic and some magnets. Not worth the price. I returned mine immediately.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Looks cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on a great deal, open box. Easy to install as it snaps right on. Looks cool.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The magnets make this a snap... wouldnt pay full price but i found a discount

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's like a piece of art hanging above our mantle.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our FRAME TV. My husband wanted a Big screenTV in the living room and I refused because i didn't want an ugly back square hanging on my wall. I wanted a beautiful piece of art. Well we have both now. I love it and have a beautiful painting over my fireplace and my husband has his big screen TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple to install and adds a sleak pretty look

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Try a different brand.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap quality. Hard to assemble with extremely small pieces.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Picture Quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 75in frame tv has great picture quality. Its a conversation starter whenever we have guest. Highly recommend if you have the money to professional have it mounted on the wall and wires hidden.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with the product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy was very helpful however Samsung should modify their packaging of this product. The first shipment was damaged in transit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect add!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Flimsy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return it, because I received a broken product, the packaging was subpar and the material was flimsy

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    White splotch

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bezel was pretty easy to install. However, there was a white splotch on one of the edges that refused to come off.

    No, I would not recommend this to a friend
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