Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 171 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Bespoke 4-Door French Door Refrigerator panel - Bottom Panel for its easy installation, beautiful design, and customizable color options. Many customers appreciate that the panel is easy to clean and fingerprint-resistant, and they love that they can change the color of the panel to match their kitchen cabinets. However, a few customers have complained about delays in receiving their panels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 171 reviews
  • Rated 5 out of 5 stars

    Beautiful, functional fridge

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge! It holds so much and is gorgeous and matches my painted kitchen cabinets perfectly! One of my favorites is the water pitcher in the door. I’ve never liked water and ice dispensers in the front of a fridge door. They never dispense ice cubes properly and water usually squirts or accumulates in the tray. This doesn’t have that. The pitcher is inside the door and dispenses ice cold water. And when you replace it, it automatically refills the pitcher. And you get 2 sizes of ice cubes inside the freezer. Comes with an ice scoop so my husband doesn’t dig his unwashed hands into the ice. At least, not while I’m looking. It doesn’t have the usual handles on the front to open the fridge doors. There are indentations at the top and bottom of each door. My husband still manages to get fingerprints on the glass front of the doors, but they clean up nicely. Middle drawer can be freezer or refrigerated. I use it for eggs and lunch meat. The water filter replacement is not cheap and is supposed to be replaced every 6 months. But there is a reminder light that is supposed to come on when the filter needs to be replaced and mine hasn’t come on yet. I bought the replacement on Amazon. This is a very pretty, modern-looking fridge that I highly recommend! Just be sure the delivery people don’t put the front panels on before they bring it in the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Updated look to my Samsung French door fridge

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These interchangeable panels have allowed me to update the look of my Samsung 4 door French refrigerator. So easy to change out. Will buy other colors for a refreshed look. Great idea.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pretty and easy to install! Took a while for the pieces to come in, but overall very happy with it. The delay in shipping was due to vendor and not Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Installation

    Rated 5 out of 5 stars

    Love this color

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this color. I paired it with the light blue and white. The delivery guys installed it, but they showed me how and it is very easy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent technicians were here to install it at no cost, it is recommended to buy here so they can install it for free

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Sunshine

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really cute sunshine yellow to bring a pop of color to your home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pick your style/design!!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Choose this look because it was different from the stainless steel. Looks good on the refrigerator, easy to clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install, slight delay in receiving it but otherwise all good.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    LuisH

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfecto hace ver diferente mi cocina, todos mis amigos comentan sobre malos colores

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bespoke pink panel

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing color I love it, if you in to pink and want something different I strongly recommend, you can not go wrong with this Samsung refrigerator just beautiful panels

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Color Matters !

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the glass colors so much The ambiance if the entire kitchen is reflected in this gorgeous fridge

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Misleading/incorrect information per Best Buy

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy's website is misleading!!! It doesn't state that the grey glass is a matte finish. Because it is a matte finish, it is not Fingerprint Resistant Finish what so ever as advertised!!! Best Buy needs to update their website to reflect the accurate glass finish as listed on Samsung's website per the screen shot I uploaded.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to make a dispute on what color they advertised online.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Bespoke Panel

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The services and instalation is the best, and the product bought at Best buy too.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    J

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot get all of the parts delivered to have a complete refrigerator it’s been several months

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Color, Design

    Rated 5 out of 5 stars

    Bespoke

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice design and I love the two different types of ice that it makes. There is so much space in both the refrigerator and the freezer. The color is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I definitely recommend this one!!!

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now that I've had the refrigerator for over two years, I can give an honest review. I had some problems getting the panels I wanted, which delayed the install. However, customer service was invaluable in keeping me patient throughout the whole process. The day of the install went smoothly. They removed my old refrigerator as well. Setting it up was easy once I got it connected to my wifi. I enjoyed being able to change the settings for the four different refrigeration areas. It alerts me when I need to change the water filter. I also set it up with the SmartThings app. I receive a daily kWh rate; yesterday's was $0.36. There is an Inefficiency detection to check if energy is being wasted. I also get a report on how much money I've saved!

    I would recommend this to a friend
  • Pros mentioned:
    Fingerprint resistance, Installation

    Rated 5 out of 5 stars

    Lovely door panel

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, finger print and smudge proof. Easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Looks great

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My panel arrived on time and as scheduled and it was extremely easy to remove and install the new one and it looks absolutely wonderful highly recommend decorating your appliances

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 4 out of 5 stars

    nice look

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These panels are hard to get. I had to order the fridge as stainless steel and panels separately and that was cheaper but slow to get them. They do look great.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Easy to clean

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color matches our cabinets very well. The panel seems to be good quality and easy to clean

    I would recommend this to a friend
Sponsored