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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 127 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Bespoke 4-Door French Door Refrigerator panel - Bottom Panel for its easy installation, beautiful design, and customizable color options. Many customers appreciate that the panel is easy to clean and fingerprint-resistant, and they love that they can change the color of the panel to match their kitchen cabinets. However, a few customers have complained about delays in receiving their panels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 127 reviews
  • Rated 5 out of 5 stars

    Perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pretty and easy to install! Took a while for the pieces to come in, but overall very happy with it. The delay in shipping was due to vendor and not Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Installation

    Rated 5 out of 5 stars

    Love this color

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this color. I paired it with the light blue and white. The delivery guys installed it, but they showed me how and it is very easy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent technicians were here to install it at no cost, it is recommended to buy here so they can install it for free

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Sunshine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really cute sunshine yellow to bring a pop of color to your home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install, slight delay in receiving it but otherwise all good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pick your style/design!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Choose this look because it was different from the stainless steel. Looks good on the refrigerator, easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    LuisH

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfecto hace ver diferente mi cocina, todos mis amigos comentan sobre malos colores

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bespoke pink panel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing color I love it, if you in to pink and want something different I strongly recommend, you can not go wrong with this Samsung refrigerator just beautiful panels

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Color Matters !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the glass colors so much The ambiance if the entire kitchen is reflected in this gorgeous fridge

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Misleading/incorrect information per Best Buy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy's website is misleading!!! It doesn't state that the grey glass is a matte finish. Because it is a matte finish, it is not Fingerprint Resistant Finish what so ever as advertised!!! Best Buy needs to update their website to reflect the accurate glass finish as listed on Samsung's website per the screen shot I uploaded.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to make a dispute on what color they advertised online.

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Color, Design

    Rated 5 out of 5 stars

    Bespoke

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice design and I love the two different types of ice that it makes. There is so much space in both the refrigerator and the freezer. The color is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I definitely recommend this one!!!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now that I've had the refrigerator for over two years, I can give an honest review. I had some problems getting the panels I wanted, which delayed the install. However, customer service was invaluable in keeping me patient throughout the whole process. The day of the install went smoothly. They removed my old refrigerator as well. Setting it up was easy once I got it connected to my wifi. I enjoyed being able to change the settings for the four different refrigeration areas. It alerts me when I need to change the water filter. I also set it up with the SmartThings app. I receive a daily kWh rate; yesterday's was $0.36. There is an Inefficiency detection to check if energy is being wasted. I also get a report on how much money I've saved!

    I would recommend this to a friend
  • Pros mentioned:
    Fingerprint resistance, Installation

    Rated 5 out of 5 stars

    Lovely door panel

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, finger print and smudge proof. Easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 4 out of 5 stars

    nice look

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These panels are hard to get. I had to order the fridge as stainless steel and panels separately and that was cheaper but slow to get them. They do look great.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Installation

    Rated 5 out of 5 stars

    Terrific flexibility and style

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love not only the glass, the color, the ease of installing, but also the flexibility of changing out the panels if I decide to change the colors/theme of my kitchen. I chose the blue because the kitchen was already painted a similar color but I may change it so this gives me the option to change the refrigerator color as well.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    So pretty

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's so pretty and It makes me feel better when I look at it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, Easy and Fun!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soooo, easy to switch out the panels and have the opportunity for a change when I choose. It’s so fun to be able to switch the colors or have a multicolored frig, which is different!

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Great panels

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome panels that enhanes the fridge and makes rhe kitchen look stunning.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Fits as intended

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These bespoke panels work as they should and are easy to swap out. Makes me feel better to know i can replace these whenever if want to change the style or if they get damaged.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Installation

    Rated 5 out of 5 stars

    Color change love it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, matches my kitchen... really nothing more to say, it was easily installed and love that i can change color theme.

    I would recommend this to a friend
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