Customer Ratings & Reviews
See more imagesSamsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
- Model:
- VR7MD96514G/AA
- SKU:
- 6590611
Customer reviews
Rating 2.6 out of 5 stars with 5 reviews
would recommend to a friend
- Rated 5 out of 5 stars
Samsung Jet Bot Combo Robot
Yulia Posted
I am pleased with what get with Samsung Bespoke Jet Bot Combo.
I would recommend this to a friend - Rated 2 out of 5 stars
Not happy with this vacuum
DebbieB Posted
I have had this Samsung bespoke al robot vac for less than a year and it’s already not working right. It gets lost, doesn’t mop when I tell it to, constant error messages, and will just stop and sit during vacuuming. I have bought many different Samsung robot vacs over the years and have problems with all of them. I’m done with Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi Debbie B,
When you invest in a product meant to make life easier, and it instead interrupts your routine, that frustration builds fast. Let us assist.
I have shared this model's user manual link. Please visit the link and turn to pages 44 to 52 to help with your experience with the Jet Bot.
https://downloadcenter.samsung.com/content/UM/202601/20260106144655446/O_DJ68-00907C-06_IB_VR9700DL_AA_EN_251219.pdf
Should you need more assistance with the Jet Bot, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1152027269 to help our team pull up your information.
Leo
- Rated 3 out of 5 stars
needs a better mapping program
Jeffrey Posted
When working properly it cleans very well. I have needed to reset the robot 4 times in the 12 months i have had it due to moving the base station i think. Only moved it a foot or two! I like the spinning mop. It would be great if the app would be able to have more options. like increased suction areas and no Mop areas. Improving the no go options would be great. for the price and brand quality reputation I expected a much better program to operate this high quality machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi there,
Thank you for sharing your experience with us. We understand how important reliable mapping and app control are when you’re using your robot vacuum every day, and we’re here and fully willing to help you get the most consistent performance from your unit.
To address the mapping concerns you’ve encountered, please follow the instructions in your user manual. Instruction: Refer to page 49 under The map which the Jet Bot Combo has created is different from the saved map, and the map is also drawn askew.
For guidance on the settings and features available in the SmartThings app, including how to adjust controls and manage options, you may refer to pages 28–30 under Using the SmartThings app.
User manual
https://downloadcenter.samsung.com/content/UM/202510/20251001131948914/O_DJ68-00907C-05_IB_VR9700DL_AA_EN_250930.pdf
Should you need further assistance, you may contact us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151481815) to help our team pull up your information.
Thank you.
^Camille
- Rated 2 out of 5 stars
Works for 2-3 Weeks
JDawg Posted
It worked wonderfully for about 2-3 weeks. Now it has as many issues as my 5 year old roomba. I wish I had saved my money and continued using my old Roomba.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi JDawg,
We understand how you feel about your vacuum experience. We're here to help.
We'd be delighted to speak with you to learn more details about your vacuum and to provide the best support. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148550766) to help our team pull up your information when you message us.
Thank you.
-Kimberly
- Rated 1 out of 5 stars
Pretty & Quite - But Purpose Fail
JasonS Posted
I would leave one star if possible. Had two of these units in an office on commercial carpet (thin) and no stairs anywhere. The 4 sensors on the bottom of the device for detecting "cliffs" constantly get dusty and the vacuum just sits there asking for help and to clean its sensors.... no way to turn them off either if you don't have stairs. So returned them as cleaning them multiple times a day so they can vacuum is dumb... For the price they just need to work.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi JasonS,
Thank you for choosing Samsung for your vacuum needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
