Customer Ratings & Reviews
- Model:
- VR7MD96514G/AA
- SKU:
- 6590611
to a friend
Samsung Jet Bot Combo Robot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am pleased with what get with Samsung Bespoke Jet Bot Combo.
I would recommend this to a friendneeds a better mapping program
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When working properly it cleans very well. I have needed to reset the robot 4 times in the 12 months i have had it due to moving the base station i think. Only moved it a foot or two! I like the spinning mop. It would be great if the app would be able to have more options. like increased suction areas and no Mop areas. Improving the no go options would be great. for the price and brand quality reputation I expected a much better program to operate this high quality machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for sharing your experience with us. We understand how important reliable mapping and app control are when you’re using your robot vacuum every day, and we’re here and fully willing to help you get the most consistent performance from your unit.
To address the mapping concerns you’ve encountered, please follow the instructions in your user manual. Instruction: Refer to page 49 under The map which the Jet Bot Combo has created is different from the saved map, and the map is also drawn askew.
For guidance on the settings and features available in the SmartThings app, including how to adjust controls and manage options, you may refer to pages 28–30 under Using the SmartThings app.
User manual
https://downloadcenter.samsung.com/content/UM/202510/20251001131948914/O_DJ68-00907C-05_IB_VR9700DL_AA_EN_250930.pdf
Should you need further assistance, you may contact us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151481815) to help our team pull up your information.
Thank you.
^Camille
Works for 2-3 Weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked wonderfully for about 2-3 weeks. Now it has as many issues as my 5 year old roomba. I wish I had saved my money and continued using my old Roomba.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JDawg,
We understand how you feel about your vacuum experience. We're here to help.
We'd be delighted to speak with you to learn more details about your vacuum and to provide the best support. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148550766) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Pretty & Quite - But Purpose Fail
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would leave one star if possible. Had two of these units in an office on commercial carpet (thin) and no stairs anywhere. The 4 sensors on the bottom of the device for detecting "cliffs" constantly get dusty and the vacuum just sits there asking for help and to clean its sensors.... no way to turn them off either if you don't have stairs. So returned them as cleaning them multiple times a day so they can vacuum is dumb... For the price they just need to work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JasonS,
Thank you for choosing Samsung for your vacuum needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
