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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 326 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers recognize the Galaxy Book4 360's exceptional screen quality, lightweight design, and impressive battery life as significant strengths. Many also praise its performance and ease of use, finding it ideal for various tasks. While some users wish for more storage space and improved speakers, the positive feedback on the display, portability, and overall functionality is overwhelmingly prevalent. The sleek design and comfortable keyboard are also frequently highlighted as positive aspects.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 326 reviews
  • Pros mentioned:
    Battery life, Processor speed, Weight

    Rated 5 out of 5 stars

    Samsung Galaxy Book4 360 2-in-1

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop after my old one gave up the ghost with numerous issues. Out of the box, I fell in love with it. It was simple to get it set up and transfer my data from my old one. It's very lightweight and I can go from laptop to tablet in a quick snap. So far, it has handled about everything I have tasked it with, from documents, Microsoft apps, photo editing, multitasking, video rendering, social media and more. This laptop is very fast for me. I love that it's compatible with Wi Fi 6 and shows no lag connection issues. The videos are clear and have a great quality. It comes with all of the main software I need for a non-profit I'm over. The battery life is outstanding, being able to go several hours without charging it. The camera has great quality as well. I'm also able to connect to my home surveillance system, ALL of my Alexa systems, phones, tablets and more. I hope this laptop will last a few years compared to my old one that died in just 3 years.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen quality

    Rated 5 out of 5 stars

    Gold Star

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient computer. Love the fingerprint scanner to use as an option to not only unlock your comouter, but also to log into websites or apps you have saved. The screen resution is beautiful. It is fast. Thin laptop, and light weight. I have owned one other lap top and that was 5 years ago. This one surpasses that one. I love Samsung devices! A++++

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen quality

    Rated 5 out of 5 stars

    Phenomenal Laptop for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for a great price. Pros: Display, Speed, Portability, Camera, Build Quality and Specs. Cons: Only one USB-A port.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Screen quality

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs everything I need it to run perfectly(3d modelling, Fortnite, Netflix) and works great with my Samsung tab. Great display as well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen quality

    Rated 5 out of 5 stars

    A must have

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. Touch screen 2 Good battery life 3. Portable 4. Fast internet connectivity 5.Great display (features)

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Weight

    Rated 3 out of 5 stars

    Decent laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second Samsung laptop I have owned. This one's advantages are that it is very light, good price, looks great and performs well with my development environment requirements (IntelliJ, Apache Tomcat & LAMP stack). The two previous ASUS laptops I have owned were faster on startup and responded much faster to input, even though this one has a latest Intel processor that is supposedly faster. The laptop graphics card cannot be upgraded, however not necessary. Setting up was entirely automated which perhaps is good for some people, however I prefer to do so manually and choose what is right for me as opposed to having

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello AranA, thank you for sharing your feedback on your Samsung Galaxy Book4 360. We are happy to hear you are happy with the weight, appearanace, and performance of your new laptop. We have available online the full device manual if you are looking to adjust any of the settings that were enabled during the setup process. You can also reach out to the Samsung Support Team at any time with questions or if you would like any assistance with your device. Thank you for being a Samsung customer. -Elizabeth Samsung

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Honestly review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Genuinely obsessed with this product best windows machine I’ve owned. Material feels very high-end metal feeling almost like how Apple likes to play there roles unlike the cheap plastic budget computers. This thing was a great deal and has great graphics and speed for the price. With every feature you need.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Weight

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop. Lightweight and the screen is the perfect size.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Weight

    Rated 5 out of 5 stars

    Samsung laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked for a good basic computer and have always Iiked Samsung. Excellent price, nice size screen and light weight. Was really impressed by the Geek Squad assistance!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Galaxy book 4 360 review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this laptop because it’s light, easy to carry, and can flip into a tablet. The screen looks really clear and bright, and the battery lasts me most of the day. It runs smooth for school and everyday stuff. I like that the keyboard lights up but sometimes it dosent register my inputs. Overall, it’s a good laptop if you want something portable and flexible.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen quality

    Rated 5 out of 5 stars

    Magnificent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great resolution, fast processor! Touchscreen is gentle and smooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome, Slim Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this laptop so far. The touch screen is excellent. And the screen display is awesome in my opinion. Very happy with purchase. Using for small business, personal use, and taking online classes.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Sunmsung book 4 360 laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most convenient laptop i have ever purchased very convenient i highly recommend this laptop especially if you're a students. The quality is amazing also 2 in 1 situation you can use it as a laptop or an ipad i absolutely love that feature!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen quality, Weight
    Cons mentioned:
    Speakers
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good Laptop; A Step Down From Pro; Some Issues

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung GalaxyBook4 360 2-in-1 laptop has many wonderful features that make it a good choice for many consumers. However, it is a compromise from the Pro version and there are some concerns with the build quality. I'll start with what this laptop has done right. 1. It is lightweight and slim. Coming in at just over three pounds and with a compact power supply, this laptop is very portable. It easily fits in my backpack, and when I'm on my bike commuting, it does not put a lot of extra strain on my back or take up a lot of real estate in my bag. 2. The keyboard and trackpad function very well. This laptop has a nearly full-size keyboard, which includes a number pad. The keystrokes are shallow, but have good feel and the spacing between keys is comfortable. The trackpad is large and amply responsive. The left- and right- mouse buttons are easy to find and activate consistently. The keyboard is also backlit. 3. The screen is bright and crisp. The AMOLED display is an asset to this laptop. It is not the 3K display that is on the Pro version, but the brightness is ample enough to use outside (although there is screen glare outdoors) and the display is crisp at multiple resolution settings. 4. The SSD read / write speed is phenomenal. Using CrystalMark as my benchmarking tool, I was able to achieve read/write speeds about 30% higher than similar laptops. This is mainly because of the high-end NVMe storage. 5. The overall responsiveness is good. The Intel Core 7 Series 1 CPU with the 16GB of RAM provides nice performance for most everyday office use. Executing Geekbench, I received similar results to an Intel 5 Ultra CPU in a competitor's laptop (1745 single core, 7180 multi-core). Scrolling was smooth, and there was no apparent lag with any of my everyday work tasks. 6. The 2-in-1 Feature is convenient. I've used 2-in-1 systems for several years, and one of the biggest advantages is on an airplane. When all the laptop users are forced to power down and put thier systems away during take-off and landing, a 2-in-1 looks like an iPad or tablet when folded in half. The airline attendants have never once asked me to put mine away or power it down. There are also small magnets that help secure the 2-in-1 in it's fully folded position--a nice add. 7. Wi-Fi responsiveness and range are great. I always had a fast and reliable connection, regardless of where I was in the house or on the backyard deck. 8. A good number of ports. USB-A (thank you), USB-C / Thunderbolt, plus an HDMI-out negate the dire need for a docking station. Although do note that when using the charger that one USB-C port is used, and both USB-C ports are on the same side of the laptop. Now, the not so good: 1. Intel Core instead of Intel Ultra. The Intel Core processor differs significantly from the Intel Ultra processors. First, the integrated graphics (Iris for the Core and ARC for the Ultra). There is a significant performance difference between the two. During a video encoding from MKV to MP4, this laptop achieved an average of 60 frames per second (for a 70-minute total encode time) versus nearly 100 FPS for a competitor's Intel Ultra processor (for a 40-minute total encode time). In addition, the Geekbench GPU score was 30% higher with the Ultra versus the Core. While neither system is great for modern gaming, this laptop will be more limited--but will play older games or games with less demand for GPU processing just fine. I would have rather had the stepdown from the Pro be from an Utra 7 to an Ultra 5 instead of an Ultra 7 to a Core 7. Second is the inclusion of an NPU. An NPU does a good job of balancing the work between the CPU and the GPU to preserve battery life and help the laptop run cooler. When running the Task Manager, there is no evidence of an NPU. (Yet I find it curious that the keyboard has the Windows CoPilot key). 2. Build quality could be better. Don't get me wrong, the laptop looks and feels great. However, the bottom panel (near where the fan vents are) flexes in and out when I pick up the laptop from the bottom after the laptop has been on for only a few minutes. In addition, when opening the laptop from one of the corners instead of the center, there is considerable screen flex. 3. There is significant bloatware. I was astounded at the number of redundant Samsung "apps" that were pre-loaded on the laptop. In addition, there were both US and Mexico versions of Microsoft 365. McAfee was also pre-installed. Instead of uninstalling all the bloat, I just wiped the entire system clean and installed Windows 11 Home from scratch with a bootable USB and a USB Wi-Fi dongle to get Windows Update started. There were no issues with Windows Update identifying all the laptop's components, and I was up and running again with a non-bloated system in under 30 minutes. If any of the Samsung apps are needed in the future, they are all at Samsung.com or even in the Microsoft Store. 4. The speakers are quite lacking. While the speakers have good volume levels and support Dolby, the bass response is quite poor. Even using an equalizer, I could never get the speakers to sound as rich or as full as I like. 5. Battery life was good, but not amazing. I was able to get about 6 hours of battery life with normal load on the sytem (Office, Minitab, Chrome wih multiple tabs, 60% screen brightness). The advertised battery life was signficantly higher, but their loading was probably not as high. The battery does charge quickly, bringing it from less than 20% to 100% in about two hours. In conclusion, laptops are very personal choices. What is good for me might not be good for you, and vice versa. This laptop does a lot of things well, but other things not so well--it depends on what you're looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Awesome laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in LOVE with this labtop. The screen is a nice size its great for my college classes and also my business projects. I would definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love samsung books! No issues whatsoever. Got this for college and loving every minute of it! Best buy was fast as well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Back to School Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has fast processor speech, and a big screen to see everything. Battery life can be a little better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best laptop I have ever owned!!! It was very inexpensive & is easy to use!! The Geek Squad helped transfer everything from my junk laptop in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 2-in-1

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been a great laptop for the whole family to use. We love the display and it keeps up with all our tasks.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed, Screen quality

    Rated 5 out of 5 stars

    A Versatile 2-in-1 with Premium Design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy Book4 360 is a sleek, flexible 2-in-1 laptop that blends performance, portability, and high-end display quality. Design & Build With its slim profile and premium gray finish, the Galaxy Book4 360 feels modern and professional. The 360-degree hinge adds versatility, allowing it to switch between laptop, tent, and tablet modes with ease. At 15.6 inches, it offers a larger screen than most 2-in-1 devices while remaining relatively lightweight for its size. Display The 15.6-inch FHD AMOLED touchscreen is the standout feature. Colors are vivid, blacks are deep, and overall clarity is excellent, making it ideal for streaming, creative tasks, and general productivity. Touch responsiveness is smooth, and paired with the S Pen (sold separately or bundled in some packages), it becomes a strong option for note-taking and sketching. Performance Powered by an Intel Core 7 processor with 16GB of memory and a 512GB SSD, this laptop is well-equipped for multitasking. It handles productivity applications, light creative work, and everyday tasks effortlessly. While not designed for heavy gaming or intensive 3D rendering, it delivers more than enough power for professionals, students, and casual users alike. Battery Life Battery performance is impressive, capable of lasting through a full workday with moderate use. Fast charging support adds convenience, ensuring minimal downtime. Other Features The Galaxy Book4 360 integrates well with the broader Samsung ecosystem, offering seamless connectivity with Galaxy phones, tablets, and accessories. It also includes a good range of ports, though users relying heavily on USB-A may find the mix limited. The keyboard is comfortable, with responsive keys and a spacious trackpad. Pros Stunning AMOLED touchscreen Flexible 2-in-1 design with smooth hinge Strong multitasking performance Lightweight for a 15.6-inch laptop Excellent integration with Samsung devices Cons Not ideal for demanding gaming or 3D workloads Port selection could be more varied Larger size may feel less portable compared to smaller 2-in-1s Verdict The Samsung Galaxy Book4 360 is an excellent choice for those who value display quality, versatility, and seamless device integration. Its combination of premium design, capable performance, and a vibrant AMOLED touchscreen makes it a compelling option for students, professionals, and creative users who want a 2-in-1 that can adapt to different needs.

    I would recommend this to a friend
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