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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 483 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers commend the Galaxy J3 Orbit for its ease of use, excellent camera quality, and good value for its price. Positive feedback also highlights the device's battery life, screen size, and sufficient storage capacity. Many appreciate the phone's features and reliable call reception. Overall, the Galaxy J3 Orbit receives praise for its user-friendly design and performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 483 reviews
  • Rated 1 out of 5 stars

    Worthless warranty.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone in November 2018 & replaced it with the same model in July 2019. After a few months, the original phone developed a couple spots with dark shadows near the top of the display screen. When I attempted to return it for warranty service, Samsung told me that I had to call Tracfone for warranty service. When I called Tracfone, they claimed that I must have physically damaged the screen & therefore it was not covered under the warranty. They made this completely untrue claim without ever seeing the phone or even asking for a picture of the problem. If you prefer to do business with companies that stand behind their products, don't ever buy Tracfone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Price

    Rated 5 out of 5 stars

    Really good for a minimalist user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a minimal phone with maximum performance, like I do, this one is very good. Holds a charge, clear reception, good volume, great web interaction, acceptable screen resolution, some bells and whistles. Easy set-up and activation. Good camera. Excellent phone for the reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Surprisingly Delighted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Samsung TracFone finally died after five years and one battery replacement. I was intending to buy the new Apple Xs phone; but, since I had six months time and 10 hours of service left with TracFone I checked this $79.99 phone out. It's a great phone and much nicer than my old phone. The screen is larger. Wonderful pictures! It's very intuitive. I am able to send messages to several people at the same time and I'm no longer receiving partial messages.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Mae from TracFone Wireless. Thank you so much for sharing your experience. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! TracFoneWireless

  • Rated 4 out of 5 stars

    Nice Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a good phone that was big enough to read, yet small enough to fit in my pocket. This phone is both. It's fast, has plenty of storage for what I need, and works well. The only thing I don't like is that it tends to add steps to certain procedures, like deleting text messages. If I want to delete individual messages, it requires one more step than my old phone did. Insignificant, but annoying just the same.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katrina from TracFone Wireless. Thank you for providing your feedback and letting us know about this issue. As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall service. Should you need further assistance, please let us know. TracFoneWireless

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Smart phone works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the samsung galaxy J3 orbit. It was on sale $65.00 at best buy. I have been using the phone for about a week and it works great. It has a strong cell phone signal. I have talked to people on the phone and the sound is good and clear. It sounds better then my old tracfone. The phone has a notification alert. If you activate it the phone will beep every few minutes if you miss a call or text message. To activate it go to settings, accessibility, notification reminder. It has an HD screen and it looks good. It has 16gb of internal storage. I installed a 32gb sd card and it works good. The phone supports up to 400gb sd card. It has a rear 8mp camera. The pictures look good. It records 1080p hd video and 720p hd video. It looks good. It has a front facing 5mp camera. It has 4GLTE and it works good. I use the wifi on it at home and in a store. It works great. I was able to transfer my tracfone service to this phone. It took about an hour to transfer. It also has a built in flash light.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Mae from TracFone Wireless. Thanks a lot for choosing our service and for purchasing our products. Your satisfaction is our number one concern and we promise to stay reliable. Rest assured that you will always get high quality products as well as excellent customer service for your every transaction. TracFoneWireless

  • Pros mentioned:
    Battery life, Camera quality, Ease of use

    Rated 5 out of 5 stars

    Greatest cell phone I have ever owned.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up and operate. I can do things on this one that I could not figure out how to do on others. Makes great pictures and keeps a charge a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Preliminary Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had it long enough for a thorough review, soooo. User doesn't do much more than talk and text with it so can't really speak to anything techie about it. It does what he wants it to do and is easy enough to navigate through. Besides the ability to block spam call numbers and take decent pictures; that's pretty much all he wants it to do for him. So far it's fulfilling all its obligations. Longevity will be another test...

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Just what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price. Great photos and large enough screen. Our kids are grown. Mostly need it for basic texting or calling, tho' it does much more. Battery saving features requires less charging than my last phone. Fits my needs well.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. We are happy to hear that you're satisfied with the phone. Thank you for doing business with us. If you should need further assistance, please let us know. TracFoneWireless

  • Rated 4 out of 5 stars

    Good phone for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone for only $100. The processor is pretty fast and webpages load quickly and scroll smoothly. Some disappointments: 1. Status bar icons are tiny and very hard to read. My previous LG41C Android 4.4 phone was much better, with clearer, larger icons on the status bar. 2. You can't move apps from native phone memory to memory card. I think this is an Android 8.0 "feature". Annoying for memory management. Also, I had to move image files, mp3 files, etc. manually using a computer, native apps for this don't work. 3. Some advanced features appear to be disabled for Tracfone version (Wifi calling & tethering) 2. Android

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Mae from TracFone Wireless. We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. We look forward to serving you again. TracFoneWireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great smartphone with pay-as-you-go rates!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was easy to set up. I get the unlimited talk and text plan, plus 1 GB a month from Tracfone for $20 + tax. It has a lot of storage room for your favorite apps. I use this phone to text, talk, order online, watch videos, watch TV, watch livestream, Facebook, Zoom meetings, listen to music, alarms, Google info, map directions, taking pictures, and whatever else I am forgetting!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Much faster than my old phone!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased this phone, I was eager to replace my aging Majesty Pro by ZTE. At 16 GB of space, and 2 GB of RAM, it was a winner and performed even basic tasks much faster. Also, its camera really proved itself on 2/1/2020 with a good picture of a sunset in Colorado. It rendered it well. I am pleased!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great basic phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little apprehensive about buying this for my son who's going to be away all summer because you're not able to handle it or use it prior to purchasing it. I almost bought a much more expensive phone but I'm glad I didn't. This phone isn't going to blow your mind, the camera is meh. Probably equivalent to phones 4 years ago and the speakers aren't great but everything else seems great. It's not laggy, the screen is great for the price, the size and battery life seem good. Overall a really fantastic basic smartphone, especially for the cost!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was bought for an 89 year old man. It was easy to set up for him and he's handling it well. He's able to easily call out and receive calls. It's a great Android with Oreo version. It's fast, easy and prefect. The only thing is that it's too thin for him to handle so I had to get him a case. He's learning more about the phone each day. I definitely would recommend this phone to others.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. We're happy to hear that. Thank you for choosing us to service your cellular needs. You can text the word TUTORIAL to 611611. This service provides a link of tutorials of your actual phone model. Should you need assistance, please let us know. Have a nice day. TracFoneWireless

  • Rated 4 out of 5 stars

    Nice phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I got it set up and fixed it so I didn't have to keep putting in passwords I like it . Its a good size for me. It fits in my pocket just right So far I like the phone . I wish I could figure out how to make the font a bit larger. I have to wear my reading glasses to read the tex. Its harder to see than my old LG phone I think its a great phone for the money I spent

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Excellent Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to upgrade my old phone and this was TracFone's suggestion. Boy we're they right. The phone functions properly, which is expected. I was able do download all the apps I need. Netflix, Amazon Prime, ESPN and my home cable. The screen is large enough where I am not squinting. I was able to sync my wireless headphones easily. The camera takes great pictures. Overall quite a lot for a reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Ease of use

    Rated 5 out of 5 stars

    Low priced, but good performance.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera, ease of use, battery life and Best Buy nerd efforts made this inexpensive phone a great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Nice upgrade from Luna pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transfer of info from old phone went great. Like the upgraded camera and extra memory. Nice upgrade from my old Luna pro. Faster and as easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the phone on Black Friday so got it for only $64 instead of the $149 normal price. Since it was a Tracfone I called them direct to have my minutes transferred. Then I couldn't get the phone to work so spoke with 11 different people there and over 5 1/2 hours to have a nice young gal finally figure it out. So... I love Best Buy and the Samsung phone. As for the customer service at Tracfone... not sure.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Mae from TracFone Wireless. Thank you for choosing our service and purchasing our product. We regret to know about your customer service experience. It is our goal to provide good and quality service to our customers. Rest assured that all channels of our Customer Service Department are being monitored. Should you need any assistance in the future, please do not hesitate to let us know. TracFoneWireless

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Inexpensive, but does what you need.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is obviously not one of the more expensive Samsung cell phones, but it does the job. Can't speculate on the battery life as I haven't had it that long. Great display resolution. Sound is good, camera is good. Easy to use. Don't care for the method of deleting texts and a couple other of their programming choices, but overall a good phone.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello kc66, we're happy to hear this phone is working well for you! Thanks for choosing Samsung. ^Elizabeth Samsung

  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Good phone that's relatively inexpensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is a nice phone that is relatively inexpensive for the features. It helped that I got it at a steal of a deal at about $79.99 and then had $15 in coupons so you can't beat the price. It has a lot of features and it isnt too big at about 5 inches I believe. An average phone but packed with features.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katrina from TracFone Wireless. We're glad to hear that. Thank you for giving us a 5-star rating and choosing us to service your cellular needs. Should you need assistance, please let us know. Have a great day ahead. TracFoneWireless

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