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Customer Ratings & Reviews

Customer reviews

Rating 3 out of 5 stars with 10 reviews

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Rating by feature

  • Value

    Rating 2.8 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

50%would recommend to a friend

Customers are saying

Customers are satisfied with no specific features of the Galaxy Tab S9/S9 FE Book Cover Keyboard. However, many negative comments focus on issues with keyboard functionality, including connectivity problems and the need for firmware updates to enable basic functions. Several users reported difficulties with the keyboard's durability and cleaning. The overall experience appears to be negatively impacted by these recurring keyboard problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-10 of 10 reviews
  • Cons mentioned:
    Keyboard functionality

    Rated 2 out of 5 stars

    Keyboard in white

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, ordered it, got it delivered, opened it, and was instantly mesmerized by how good it looked paired with my galaxy tab s9 beige. Unfortunately that only lasted for a day, since the next night I noticed the edges having black stains which took 30 minutes to have a decent cleaning effect on them. It absolutely sucks because samsung has no instructions on how to clean it, and even worse, no material list for this keyboard (to know what to clesn it with that wont damage the material) 200$ keyboard for this disappointment.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day MiguelGarcia thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Tab S9/S9 FE Book Cover Keyboard. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you would like to share additional feedback with us regarding your purchase or if you would like any further assistance, feel free to reach back out at your leisure. Thank you for being an unwavering Samsung customer. - Debra Samsung

  • Cons mentioned:
    Keyboard functionality

    Rated 1 out of 5 stars

    Keyboard in white

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all, I love how the white looked right out of the box, but after 1 day fo usage, the edges are turning black and are very hard to clean, took 20 minutes to try and clean the keyboards black edges and there seems to be permanent stains and I dont know how to clean it, so I recommend not getting the white color since I made that big mistake and now will have to deal with it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey MichaelAngel, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Tab S9/S9 FE Book Cover Keyboard. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please feel free to contact us if you would like to share any other feedback with us or if you would like any further assistance. Thank you for being a trustworthy Samsung customer. - Debra Samsung

  • Cons mentioned:
    Keyboard functionality

    Rated 4 out of 5 stars

    Update Needed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case itself is fine, but it's not mentioned that after setting up your tablet, you need to update it in order for the keyboard to work. Also, the AI button doesn't work yet.. still needs an update

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quality case that gives you the most flexibility

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I personally really appreciate the design and think that the multi-angle kickstand feature of the rear piece is the highlight of the case. The flippable S-Pen protector is very clever, and allows you the option to use the rigid "shell" piece or not. The case will protect the front and back of the tablet from scratches but clearly is not meant to prevent damage from impact/drops. The keyboard & touchpad are more than adequate and I had no issues using it. Key-spacing works for my hands and typing style and the touchpad size is generous. Yes, it is white and I did get a couple of smudges on it from my first day using it in on a job site, but I'm not a stickler for keeping things clean and pristine. It's going to be used, so I anticipate it to get its fair share of marks and scratches since it is a case that offers basic protection for the screen and back of the tablet. I haven't experienced any issues with the edges turning black or similar like the other reviewer yet. One criticism is that it is surprisingly heavy despite it's slim appearance. With the keyboard detached, the magnetic back piece makes the tablet feel markedly heavier than without it. The keyboard piece compared to Microsoft's Surface keyboards feels almost twice as heavy, although it does feel more sturdy. Overall though, the total weight of the full case with the tablet is still less than my laptop and functionality it adds "outweighs" its physical weight. Also, the retail price for this is nuts. Samsung is definitely trying to ride on Apple's marketing strategy coattails on overpriced accessories, I would only get this on sale. All in all, it's a sleek, well designed and durable keyboard case.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A great way to protect and add functionality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit expensive but it does what it's advertised. Has a nice texture to it and allows you to use your tablet like a laptop. Stand feels solid and can be adjusted almost all the way back. Keyboard feels good and while the touchpad is a little cramped it does work well.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard functionality

    Rated 2 out of 5 stars

    Keyboard Doesn't Work Without Firmware Update

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This keyboard was not functional without a firmware update when paired with one of the tablets it says its compatible with on the box. I paired this with a brand new S9FE and no keyboard/touchpad functions would work until the tablet was updated. Paying $200 for an official Samsung keyboard that doesn't work with a brand new tablet out of the box was disappointing.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day Chris, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Tab S9/S9 FE Book Cover Keyboard. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. If you would like to share any other feedback with us regarding the purchase of your Tab S9/S9 FE Book Cover Keyboard or if you would like any further assistance, please feel free to contact us at your earliest convenience. Thank you for being an unwavering Samsung customer. - Debra Samsung

  • Rated 2 out of 5 stars

    UGH! Not what I had hoped for

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little flimsy. No backlit keyboard. Trackpad lags sometimes.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there Mikeyt1818, thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Tab S9/S9 FE Book Cover Keyboard. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you may be experiencing with your accessory, however, we need a bit more information regarding what may be occurring before we can do so. Please do not hesitate to reach out to Support if you have any questions or if you would like further assistance with troubleshooting. Thank you for being a steadfast Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Right choice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad i didn't pickup those cheap substitute sold on Amazon. Always use one made by Samsung. It works well, its sturdy and meant to be together with tablet

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Mislead again!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What good is an AI key. When you use it all you get is "update coming soon" Sam e for the Tab Ultra

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there JanM, thanks for sharing your thoughts with us about your Samsung Galaxy Tab S9/S9 FE Book Cover Keyboard. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. If you would like to share additional feedback with us regarding your recent purchase or if you would like further assistance, let us know by reaching out to Support at your leisure. Thank you for being a faithful Samsung customer. - Debra Samsung

  • Cons mentioned:
    Keyboard functionality

    Rated 5 out of 5 stars

    Excellent tablet keyboard cover.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice tab keyboard book cover. Easy to use. Nice app layout and screen display. If tablet is grabbed too quickly, keyboard disconnects from tablet. Easy to connect and disconnect from tablet.

    I would recommend this to a friend
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