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Customer Ratings & Reviews

Your price for this item is $369.99
The comparable value price is $399.99

Customer reviews

Rating 4.4 out of 5 stars with 16 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-16 of 16 reviews
  • Rated 5 out of 5 stars

    S22

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Can't even tell it's used. AI updates are great. For the price you just can't beat it.

    I would recommend this to a friend
  • Pros mentioned:
    High resolution, Price

    Rated 5 out of 5 stars

    Nice phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm coming from a Moto Z4. This is a good sized phone that doesn't feel like you're going to lose it. I really like the features especially the screen resolution and phone processing power. The price was perfect and I'm enjoying the phone.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Hot battery

    Rated 4 out of 5 stars

    Still just a samsung

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone. Battery could be better. Samsung has always had issue with hot battery for me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Everything works, Like new

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't tell the difference from a new phone. A month in and everything still works perfectly. Unlocked, everything perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great condition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition with no scratches, best buy has the best refurbished phones on the market.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is in excellent condition and works amazingly. Exactly like the description.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly as described

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I ordered. This was the 3rd phone I bought after striking out with other retailers. The description was accurate which was not the case on my other 2 purchases. Best Buy will now be my go to for used phones.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    4/5

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In good shape , just the sound got bad but verything else was good

    I would recommend this to a friend
  • Pros mentioned:
    Like new

    Rated 5 out of 5 stars

    Great Deal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and almost like new. Has all the features I wanted. Couldn't be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was worth the price. You get what you pay for. Definitely a great perchance

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Wow!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow this phone is fabulous! Great battery life and fantastic camera!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    samsung

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    samsung name is enough we both using samsung & we love it samsung is the best

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Network connectivity

    Rated 1 out of 5 stars

    Phone unlock problem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone battery dies to quick and my messages don’t go through sometimes because of the phone being by Verizon I thought it was unlocked why is it giving me a problem with t-mobile I might be returning this product soon.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the storage. I can take so many pictures now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a very good purchase. I would recommend it to everyone.

    I would recommend this to a friend
  • Cons mentioned:
    Warranty

    Rated 1 out of 5 stars

    Not worth buying pre-owned

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do NOT buy pre-owned phones from Bestbuy. There is no warranty and they apply a restocking fee even on previosuly opened pre-owned phones.

    No, I would not recommend this to a friend
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