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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1218 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the SmartThings Hub for its ease of use, compatibility with other products, and simple setup. Some customers have experienced connectivity issues and suggest improvements to the app. The hub is praised for its home automation capabilities and reasonable price, with many appreciating its Z-Wave functionality. However, a few users have noted limitations in its range and clarity of instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 1,218 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We loved how easy things intgrated with the smart things.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great HUB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first hooked up the HUB to my modem and placed it in my Entertainment center where the hub was behind glass and hidden behind other things, the reception, or signal, would not go very far something like 75 feet. So I took it out from the entertainment table and placed it on top...... I have yet to have any problems with it reaching anywhere in my two-story house. I use GE light switches and a Honeywell wireless thermostats all hooked up to Alexa with no problems at all. I love the app that you download, as I used it is that was in Punta Cana a couple of days ago freaking my house sitter out turning on and off the lights (They would work as fast as a second of hitting the button on the app, I know that because I was watching via FaceTime). All and all I have been very happy

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Perfect for home automation fans!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't wait to get more SmartThings compatible devices!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy now, great device, you will love it, easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smartthings hub works really well for what I needed

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected, I haven't had any problems out of it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, great price. Works seamlessly. Best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best hub for Home automation!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been doing some Home Autimation, but this hub does a great job at getting all the devices under one app, and connecting them together for rules and routines. It’s also a great way to use Z Wave devices so you don’t have to keep buying WiFi devices and HuE lights that cost 3x the price and use up all your router bandwidth.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart things Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it and the wife can easily use it. That’s a plus.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome device that makes setting up smart home easy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great hub for my smart devices!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coupled with the latest update my smart hub controls almost everything in my house seamlessly! Easy to set up and use especially with IFTT. Now I no longer have to worry about if I locked the door, if fire fighters can get into my house (the smoke alarm triggers the doors to unlock when they go off!) if they need to, or if the house is to cold or hot. The smart things hub seriously manages the nest thermometer, philips hue lights, the outlets, doors, alarms...etc and automatically starts and stops actions depending on if I'm home or away. The integration with Amazon Echo is great and I can use voice commands to control my zwave devices. I'm glad I upgraded from the v1 to this one. It seems more powerful and easier to use. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product works as described

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hub was extremely easy to setup and works great

    I would recommend this to a friend
  • Pros mentioned:
    Home automation

    Rated 4 out of 5 stars

    Took some time to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But works well and links my home automation items up.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Easiest way to enter home automation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't think the setup could have been any easier. Anyone with a smart phone and home wifi can do it. On top of that the hub communicates with the vast majority of smart devices currently on the market. I love my hub.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy sync

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung smart thing was easy to stop and pair with.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    good smart home product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connects to phillips hue bulbs and works very well.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 4 out of 5 stars

    SmartThings Hub Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the Samsung SmartThings Hub. It was really easy to setup and install. Also has a lot of devices that are compatible. Makes for a cheap alternative for home security, and most of all its fun.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    nice addition to our gadgets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice functionality that links our gadgets together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Picked Samsung Smartthings as my hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read a number of reviews of various hubs and decided to use the Samsung Smartthings as the hub to start my smart house. I only have a motion detector and mutli-purpose sensor at the moment. But I set them up and they're working great. I plan on adding a number of bulbs, switches and outlets in the near future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SmartThings smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good product to have in this tech era. It works to it's potential when connected with home smart devices. I just have a couple of things paired and not yet used to it's full potential. It will update versions automatically by giving you notification. It gets on sale for half price very often get it then.

    I would recommend this to a friend
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