Customer Ratings & Reviews

I purchased the Shark Carpet Cleaner to replace my Bissell Pet Steam Carpet Cleaner that I have owned for more than 10 years. Our household consists of two adults and three furbabies. We have a 165 lbs Alaskan Malamute and a 90lbs Siberian Husky & a 45lbs Siberian Husky. Our furbabies are 13yr old Siberian Husky who has doggy pain in his hind legs. He is on pain medication but at times we can't stand on his own. Why am I telling you this....because my furbaby is very elderly in doggy years. In the last 8 weeks, he has fecal incontinence. His nody is confused about the hind leg/hip pain and when/if his bowels need to evacuate. Some background on the humans, i have a herniated disc with sciatica in my back. This causes pain daily so when i chose devices that require frequent use, i must chose well as to not further aggravate my injury. As to the Shark Carpet cleaner: the actual device is 3asy to pull from the box, follow the set up guide and have a functional device in less than 10minutes. There are three accessory pieces meant to battle embedded dog/human hair, liquid/wet messes, and one for small messes of which you can fill with cleaner instead of the large solution reserve on the device. The carpet deep cleaner is light weight, especially when compared to my older brands. I am able to run it in the same fashion as i woukd while using my Shark Vacuums. The head of the Vacuum pivots the same multidirectional feature as the vacuums. The water reserve has a fill line for concentrated cleaner solution then another line which guides the cleaner solution. I appreciate this feature so i do not over or under dilute the cleaner solution. There is a small tank on the front for the Oxy boost solution. The tank on the bottom is for dirty water. Both tanks are not large enough to cause any aggrevation to my back injury. This model has the silicone brushes on the base head. These are amazing in the fact that you are not digging doggy or human hair out if the bottom of the deep cleaner. There is a dry run mode, meant to be used after the deep cleaning mode has been ran. When the dry mode is used after the deep cleaning mode, it allows the user to extra more water/cleaning solution from the carpets. I have used this deep cleaner on my carpet and my area rugs, it cleans equally on both. I was shocked by the ease of use, the light weight, and appropriately sized tanks on the cleaner. I would certainly recommend this device to families with children or furbabies!

To be honest, I had very low expectations for this carpet cleaner, but after hiring a few companies and being unsatisfied with their work throughout my house, I decided to clean the carpets myself. I'm so glad I took before and after photos because I still can't believe how well this machine cleans. The downside is you have to keep refilling the water basket for larhe areas, but for the price I got on Black Friday. It doesn't even bother me. Definitely recommend!

Let me tell you… the carpets I cleaned probably haven’t been cleaned other than vacuumed for over 40 years (this is not an exaggeration). I can not afford new carpets right now so I thought I’d try this out. It has exceeded my expectations! With only one cleaning they look almost new! The texture and liveliness of fresh carpet has came back! I will say that due to the dirtiness of it I had to empty the dirty water/hair container often though I had to do 3 times in a smaller room for reference. Make sure you dedicate plenty of time to this task just FYI. Also just go ahead and order a few more cleaning supplies especially ingredient 1 (it goes fast)! The instructions are horrible that come with it and online. So to save you some trouble (and time) when you turn on machine look for the “deep clean” and “dry only” options that you choose via the triple line button (you’re welcome for that). Anyways I do not do many reviews but I felt compelled to write this one because I know I am asking a lot out of this machine. So far it has delivered! I will update if the machine goes South on me. Happy cleaning!

Works like a wonder, it just fills up fast on the dirty water tank. I will clean a 17x17 room on one tank of solution and I emptied the dirty water twice.

Worth every penny Best carpet cleaner We've ever used wife and I have tried them all.We've tried the bistle, we've tried the hoover, and none of them really did as good of a job as this.It's portable, it's easy to clean, and it does an incredible job

My new favorite thing in my house! Easy to use, great results and the solution smells good. Ended up buying one for my mother in law!

Works great! I don’t have a lot of carpet so works great for me but if you have a lot of carpet the water tank is a bit small. Prob could do a small room if you only do one pass over.

This is an amazing carpet cleaner. Top of the line. I have owned 2 other brands and this one one is by far the best.

Fantastic product. Easy to use and easy maintenance

I got this for my fiance, and even though I'm not allowed to touch it, she loves using it. She says it works better than rug doctor and the attachments are amazing.

The product is good. I will use it once per month. Thank you.

We will be returning the unit as it does not work on thicker, shag like area rugs. It shuts down immediately when trying to move forward and displays 2 red light indicating the roller is not working. When I tried it on a flat surface rug, it worked fine. I did call Tech Support and Steven told me there is no way to trubleshoot this particular issue but he claims to have documented my comments. A height adjustment feature would solve the problem, but I have 2 rugs that it will not work on. Should have tested this model on all types of area rugs, or make mention in the description that the unit does not work on the type of rug I described.

My carpet had not been deep cleaned in long time and wow this worked very fast with amazing results.

My wall to wall carpeting looks brand new!! So VERY happy with this purchase!!!

We’re going to be moving soon, and our new place has carpet where our current place has only wood floors. With a dog, fall and winter are a battle trying to keep the floors clean. Carpet is another story; with our allergies we will have to clean it regularly. Renting a carpet cleaner frequently will end up being money down the drain, so I decided to pick up a carpet cleaner. I wanted one before we moved because we would need to clean the carpet before we moved in as the current residents have both a dog and cat, and I’m deathly allergic to cats. That’s where the Shark CarpetXpert Hair Pro Pet with StainStriker caught my attention. Pros: - Deep cleans carpet and furniture with multiple attachments. - Easy to Use. - Handles hair easily. Cons: - Cleaning solution is heavily perfumed, only compatible with Shark Brand solutions. - Have to refill and empty often. - No speed indicator. Setup: To give the Shark CarpetXpert a challenge before our new place, I took it over to the local comic bookstore as the carpet there is disgusting and its dog friendly with many carpet stains to prove it. Assembling was straight forward; the included instructions have easy to follow with pictures for each step. It took me around 15 mins to unpack, browse the manual, and assemble the cleaner. The biggest difference I noticed while prepping the cleaner was the 2 types of cleaner: Deep Clean and OXY Multiplier. The Deep Clean solution is a concentrate that has to be diluted in the water container, which is pretty standard for carpet cleaners. There are clear fill lines on the water container, though I might add less of the Deep Clean or try to find one that is not as scented as the smell is quite potent. The surprise to me was the 2nd cleaner, OXY Multiplier, which had its own container and would only be applied via the attachment handled, called the StainStriker. One concern I had before using the cleaner was that Shark decided to put the disclaimer that the cleaner is only compatible with Shark cleaning solutions, which is clearly a ploy to keep you buying their product. I would prefer a list of “compatible” products and a suggestion to use Shark branded for best results. I understand there is formulations into the cleaning solutions, but I like having the option to multiple cleaning products as in this case, the scent is overwhelming and I would prefer a non-scented option that just cleans. In Use: Using the CarpetXpert is very easy, there is only 2 modes: Deep Clean and Dry Only. Selecting the mode is clear, as the current mode is indicated by the display, and switching modes is just a click. The Deep Clean mode uses the water-cleaning solution mixture when rolling the cleaner forward and suctions when rolling back. The suction is powerful, pulling up enough water that the carpet is left only damp to the touch without extra water. Right away, I noticed that the Dirty water tank only holds about half that of the Clean water tank. Which isn’t a huge issue, but the issue is that both are extremely small. If you move slowly over a carpet, you will be emptying the dirty water every 15mins and filling up the tank in 30mins. This might not sound bad, but the issue is that at my “slowest” pace, I only covered a 10 ft by 4 ft section of carpet. Though, I was targeting a heavily used and extremely dirty section of carpet in the comic bookstore. Like I said, this would be a challenge for the CarpetXpert. I would have liked a larger dirty water tank and a smaller clean water tank, so the ration was more than 1 to 1 for when you’d have to empty and add more water. Results: On the Slow take over the heavily traveled path, I emptied the Dirty water tank at about half the Clean water tank, I switched to Dry Only mode and did another pass, but only took up about a cup of water. The single pass seemed to be plenty, maybe because the cleaner was brand new and still at peak performance. In all cases, the water the cleaner sucked up was the blackest water I’ve ever seen. No joke, the CarpetXpert does deep cleaning. The hair the cleaner picked up collected in either the dirty water basket, StainStriker attachement, or the bottom of the tube of the attachment hose which has easy access on the side of the cleaning head. This made cleaning up the machine very easy, and tool free. I’ve done enough carpet cleaning in the past to know about the right speed to go over the carpet, but one feature I wish the CarpetXpert had was a speed indicator, that indicated either the right speed or level of cleaning based on how fast you moved the cleaner. Other models I’ve used have had one, which was helpful to keep the pace consistent. I played around with the speed at which I moved the cleaner, in a kind of “Slow”, “Normal”, and “Vacuum Speed” pace. It must have been just how dirty the floor was, but in all cases the water pulled up was the same darkness color. But I did notice that in the “Vacuum” speed, the carpet looked visually dirtier after drying the next day. The speed you move the cleaner will greatly impact the level of cleaning. The StainStriker, did well to its namesake, and strikes the stains. Depending on the attachment, the actions are different, but for the most part it’s dry scrub to loosen things up, then extract to get the loose bits, add water solution, wet scrub, and then extract to get the liquid and dirt. I only had to do this a few times to get up a coffee stain from a customer that had been there for a few years. We were surprised by the results. The Pet Hair Extractor did an amazing job at pulling up all the hair on furniture and made it extremely easy to remove the hair, all without causing the cleaner to jam up. Not that I’m wanting to use it, but I KNOW I’ll be using the Pet Mess Extractor in the near future, as our little four-legged demon child likes marking things when upset with us, but I am actually kind of looking forward to seeing if it is easier than a rag and spray bottle. Conclusion: If you have a Pet that often makes a mess on the carpet, either spots or just a few rooms, then the CarpetXpert Hair Pro Pet will be a god send at cleaning up the mess. Or if you have an entry way that gets heavy use, this will clean it right up. Though, if you have a large area of carpet to cover, this model might not be the best as it excels at smaller areas of carpet. The StainStriker attachments means cleaning up rugs or furniture is a quick job, that can have immediate results. I’ll be recommending the Shark CarpetXpert Hair Pro Pet to my friends with Pets, and possibly borrowing it to them once I finish cleaning our new place.

Great Not overly heavy Easy to operate Easy to clean Built-in hose and attachment cleaner Built-in hose Hose doesn’t mix stain booster until the last second Includes specialist pet mess cleaning attachments Includes 4 different tools for four hose end cleaning Includes storage base to keep floors clean Has separate floor drying mode Automatically applies cleaner Not So Great Hard to push on low pile carpet Roller doesn’t get very deep in carpet Small water and wastewater tank Stated only compatible with Shark cleaning solutions Operating instructions make it feel complicated to use Still requires vacuuming first Setup 10/10 Out of the box setup is very simple. All you need to do is attach the handle and hose to the base on you are ready to go. Nothing else is required except finding a place to store the cleaner. Included is a plastic mat for storage that keeps any leaks safely off your floor during storage. It also serves to store two of your extra cleaning attachments. Usage 9/10 Reading the instructions may make it feel confusing to operate, but it is quite simple. There are some differences of how to operate the different attachments, but they are minor. The vacuum automatically knows when you are using the main roller or the hose and switches automatically. It is also nice that you don’t need to install and remove the hose each time you need it. It stays attached at all times and can be used quickly and easily, much like a standard vacuum. You can be cleaning a large area, stop and clean a stain with a hose end tool, then continue cleaning the large area easily. Cleaning Performance 8/10 Using the main roller, cleaning is about average. The roller works well on medium pile carpet but doesn’t feel like it gets quite as deep as others. It does clean the carpet, but it doesn’t get out any extra stains than you would expect with any other carpet shampooer. Usage on low pile carpet is more awkward. When you push forward on low pile the cleaner seems to stick too much and requires more effort to push forward. It still does the job well, just less smoothly. The standout is using the hose with attachments with the Oxy booster. Shark says the hose sends the cleaner and Oxy booster to the attachments separately and only mixes them at the last second to maximize cleaning performance. While it is uncertain how true this is, it is hard to argue with the results. Our carpets have had some stains for several years that we have pretreated and run our old carpet shampooer across multiple times with little to no change. Running the CarpetXpert over it with the roller produced similar results but spot treating with hose end cleaner almost completely removed the stain on the first pass. We have tried other spot cleaners with oxy boosters built in, so it is very possible their claims of waiting to mix are not just marketing. The CarpetXpert is still not without some limitations. While it looks an operates much like a vacuum, the instructions tell you that you must vacuum you carpets first. Also, while it is a pet shampooer, you must remove excess pet hair first. There is an attachment specifically able to handle pet hair, but it is only for very small areas. Also, while the vacuum is not overly heavy it does come at the expense of having a small water and wastewater tank. If you do the 3 to 4 slow passes the instructions suggests you will have to empty and refill the vacuum 2 to 3 times in an average sized bedroom. While not ideal, it seems like an acceptable trade for easier usage. Another is the automatic dispensing of cleaner when using the roller. For the main areas it is convenient to have it automatically dispense cleaner, but it does means that when you stop near the wall it will leave extra detergent on the carpet. This can be corrected by choosing the dry only mode. It also comes in handy if you don’t want to wait for the carpet to air dry as you can run extra passes to further dry the carpet. Maintenance 9/10 While not maintenance free, Shark has done a good job of making cleanup of all the necessary areas easy. The wastewater tank has a press fit lit that you remove to empty. This also gives you access to the two filters. One is removeable and washable and the other is more of a screen built into the tank. Hair gets caught in at the bottom. It would be nice if the screen could be removed to gain easier access to trapped hair at the bottom but overall, the issue is minor. The roller has a cover that opens giving you full access to clean the entire area easily. If you need to wash the roller it is also removable but so far very little has stuck to the roller. The hose is quick and easy to clean. The top of the main detergent tank has a place where you press the hose end to, and it sucks up cleaning detergent cleaning the tool and hose at the same time. Not only does this quickly clean the tool but also the hose preventing the hose from remaining dirty with what would likely be pet messes. One small difference with this cleaner is when you turn if off it continues to run for about 3 seconds. This allows the cleaner to ensure the hose, and any other tubing has been fully emptied. Final Thoughts Overall, the Shark CarpetXpert HairPro Pet is a good carpet shampooer. While cleaning performance with main rollers might not seem special, cleaning with the hose and overall usage and maintenance are very good. If you are looking for a carpet shampooer with an emphasis on cleaning up after pets, this HairPro Pet is worth considering.

I chose the Shark HairPro with StainStriker to have an upright carpet shampooer that could also clean upholstery. I really didn’t want to have to have two machines. This works great on my carpets, and decent on the upholstery. It’s not super heavy to move or carry around, either. It was easy to put together, except watch your fingers when you’re sliding the head of the hose onto it holding slot - it can pinch if you’re not paying close attention. Once there it stays in place. The tanks are labeled and easy to fill and I didn’t make a mess putting the tanks back onto the machine. The dirty water tank is super easy to empty and rinse off and the hair it collected didn’t clog it and was easy to clean out. Make sure you rest the machine on the included tray so that you don’t get any water mess from the bottom as it dries. I love that it sprays for you as you move forward and sucks as you pull backward—AND that you can put it into dry only mode for extra swipes to get more water out of the carpet. No holding down a sprayer is a relief for my aging hands and the drying mode relieves you of having to pick up the machine, place it, and pull it backward just to do extra drying. It so easy to use that I have to force myself to slow down and not go at vacuuming speed. I’ve used the wee little wand that stays on it, the larger cleaning head and the pet tank one. The regular heads do a good job at sucking water out of the upholstery, but the one with the little dirty water tank didn’t seem to suck as strongly. I washed a chair that had some stains on it and I can faintly see some of the edges of where I used the solution after it dried. I tried it more than once - don’t know if it’s the cloth or the cleaner. The original stain is gone, so maybe I just need to clean the entire seat instead of spot clean it. This perked up a heavily walked spot that had gotten laid down. We have an extra walk-in closet where we can store it, so think about how much space you have to keep it around. The cleaning solution that came with it is a tad strong of a scent, but it dissipated after a couple of days. If you’re sensitive to that, you may want to do a rinse. Overall, I think we’re going to be happy to have this to keep our carpets clean on a regular basis.

Don’t buy this - I bought this at the end of September- it was working fine; now it turned a section of my carpet brown; now I have to replace carpet. Best Buy of course will not allow return or exchange. Their advice - sell it on marketplace and buy a new one. Really - pathetic!

When receiving this carpet cleaner I thought it was gonna be your old run of the mill clean, I was wrong. The first thing that I noticed is that it wasn’t as big and bulky as most carpet cleaners. Although it was quite heavy when I pulled it out the box, it wasn’t too much to handle. I love the attachments that came with it, It gives you quite the option for all the things you need to clean, large areas, small areas as far as furniture and spots. The cleaning solution that came with it I thought wouldn’t be enough but I cleaned a whole bedroom on one container of water and solution. I had a few spots that I didn’t think would come up but it came up effortlessly. One of the other things I like is the ga t you don’t have to press any buttons to release the solution. You just push the machine forward this releases the cleaner and when you pull the machine back, it sucks up the saturation in the carpet and it didn’t leave the carpet overly wet. The suction in this cleaner makes the carpet dry much quicker. It’s fall here so the weather is damp so I turned on the ceiling fan and the heat and it took about two to three hours to dry, and my carpets look amazing. If you are in the market for a carpet cleaner I highly highly recommend this one. The cleaning solutions leaves the carpet smelling wonderful and this cleaner is smaller than most cleaners so it doesn’t take up a lot of space so do yourself a favor, purchase this.

Over the years I've bought and used many home carpet cleaners. It's been a long time since I've used one that actually worked as well as it claimed. The Shark CarpetXpert is a great system that is easy to disassemble and clean and also has enough suction to get a lot of the water back off the carpet. A place where most of the competitors fail miserably, leaving your carpets soggy and water logged. The Shark CarpetXpert HairPro is a great choice for anyone with a pet, especially a cat or a dog. We have a long hair cat and we vacuum easily once a day to keep up with it. She also seems to be prone to hairballs which we have to deal with cleaning off the carpet quite regularly. Using the Shark is very easy. Fill the water tank with fresh water, add the Deep Clean Pet formula to the tank and if you plan on using the hose, spot cleaning attachments, add the OXY StainStriker solution to the separate blue tank in the front. Upright carpet cleaning This is the way a lot of people will use this machine. It's best for cleaning large areas and full rooms of carpet. After filling the cleaning solution tank, turn the power on and you're ready to go. The upright has an automatic cleaning solution dispenser system. Pushing the upright forward will dispense the cleaning solution from the tank. There's a sweet spot for the amount of solution you want to dispense. Pushing it forward faster allows a smaller amount of solution to be sprayed, while pushing slower sprays more solution, or more accurately sprays the same amount of solution over a smaller area, so it gets the carpet wetter. To vacuum up the water, all you need to do is pull the upright back over what you just sprayed. Since this back and forth motion is automatic, spraying and vacuuming, you need to be a bit strategic to plan out the course you need to take in order to get the entire carpet. The vacuum is strong enough to get a lot of the water back into the machine and deposits it in the Dirty Water Tank. I find it's best to switch over to dry only mode by pressing the mode button next to the power button. This forces the upright to not dispense any solution, and puts it into vacuum only mode where you can slowly go back over the carpeting to remove as much water as possible. The cord is long enough to get you a fair distance, but I wasn't sold on the plastic feel of it. It was pretty stiff and retained the bends from having it wound up on the cord holder. It may be that this material is necessary to ensure good insulation between wet floors and bare feet, but it does hamper the operation somewhat by getting tangled. Cleaning with the hand tools Using the hand tools for spot cleaning is easy because the hose is stored on board. The several tools I tried worked really well and I had great luck getting out a handful of stains I'd been wanting to work on. It also works effectively for any high traffic areas that are always magnets for grime. I used the hand tools to pre-wash the traffic areas before I used the upright on them and it really helped to get them clean. The CarpetXpert comes with four hand tools. One is already attached to the hose. When you want to use any of the other, wider tools, the small spot treater slides inside of the other ones and clicks into place. Very easy and intuitive. When you use the hose attachments, the solution that gets sprayed out is a combination of the normal solution tank and also the OXY StainStriker solution, which you pour straight from the bottle into it's own tank. The idea is that the OXY solution boosts the cleaning power of the standard mixed solution. I really liked using the tools, I found them to be very effective. Spray with the trigger, use the brush or rubber fingers to scrub the area and vacuum up the water. There's a lot of different attachment possibilities to choose from and most of the tools have a reversible brush/rubber fingers or pet hair extractor on them. You can clean the hose after use in a sink or tub by removing it from the upright, or for the smaller tools, you can use the built in Rinse & Go feature. Just place the hand tool on top the solution tank and press down to clean the tool and hose while they're still connected to the machine. When the DWT is full, the LEDs on top of the control panel will show you so you know when it's time to empty the tank. It's easy to remove and shocking how much dirt the machine pulls out of your carpet. When the “full” level is reached, it stops sucking up any water, so it's very helpful that the LEDs are there to show you when it's time to empty. Unfortunately, the solution tank does not have the same type of indication for when your cleaning solution has run out. This would have been very handy and the first time I used the machine I made a number of passes without realizing it was empty, so yeah, just something to be aware of. I was able to get a small size room done with one tankful of solution. Having a smaller solution tank does keep the weight down overall and that's a plus because it can be a bit of a workout pushing and pulling the upright around the room. The Shark CarpetXpert is actually lighter than most I've used though. Cleanup Just about every part on this machine comes apart for cleaning. The beater bar is accessible and is easy to take out and rinse, all the tanks pull off for emptying and rinsing, the hose is removable and just takes a sink or tub to make rinsing easy. I've had a fun time using this machine and overall, it's quick to use and does a fantastic job of handling stains and cleaning carpets. I never had a problem with it getting clogged with hair or carpet lint and it just seemed to work as advertised from the first time I used it.