Customer Ratings & Reviews

I purchased the Shark Carpet Cleaner to replace my Bissell Pet Steam Carpet Cleaner that I have owned for more than 10 years. Our household consists of two adults and three furbabies. We have a 165 lbs Alaskan Malamute and a 90lbs Siberian Husky & a 45lbs Siberian Husky. Our furbabies are 13yr old Siberian Husky who has doggy pain in his hind legs. He is on pain medication but at times we can't stand on his own. Why am I telling you this....because my furbaby is very elderly in doggy years. In the last 8 weeks, he has fecal incontinence. His nody is confused about the hind leg/hip pain and when/if his bowels need to evacuate. Some background on the humans, i have a herniated disc with sciatica in my back. This causes pain daily so when i chose devices that require frequent use, i must chose well as to not further aggravate my injury. As to the Shark Carpet cleaner: the actual device is 3asy to pull from the box, follow the set up guide and have a functional device in less than 10minutes. There are three accessory pieces meant to battle embedded dog/human hair, liquid/wet messes, and one for small messes of which you can fill with cleaner instead of the large solution reserve on the device. The carpet deep cleaner is light weight, especially when compared to my older brands. I am able to run it in the same fashion as i woukd while using my Shark Vacuums. The head of the Vacuum pivots the same multidirectional feature as the vacuums. The water reserve has a fill line for concentrated cleaner solution then another line which guides the cleaner solution. I appreciate this feature so i do not over or under dilute the cleaner solution. There is a small tank on the front for the Oxy boost solution. The tank on the bottom is for dirty water. Both tanks are not large enough to cause any aggrevation to my back injury. This model has the silicone brushes on the base head. These are amazing in the fact that you are not digging doggy or human hair out if the bottom of the deep cleaner. There is a dry run mode, meant to be used after the deep cleaning mode has been ran. When the dry mode is used after the deep cleaning mode, it allows the user to extra more water/cleaning solution from the carpets. I have used this deep cleaner on my carpet and my area rugs, it cleans equally on both. I was shocked by the ease of use, the light weight, and appropriately sized tanks on the cleaner. I would certainly recommend this device to families with children or furbabies!

Works like a wonder, it just fills up fast on the dirty water tank. I will clean a 17x17 room on one tank of solution and I emptied the dirty water twice.

Worth every penny Best carpet cleaner We've ever used wife and I have tried them all.We've tried the bistle, we've tried the hoover, and none of them really did as good of a job as this.It's portable, it's easy to clean, and it does an incredible job

We will be returning the unit as it does not work on thicker, shag like area rugs. It shuts down immediately when trying to move forward and displays 2 red light indicating the roller is not working. When I tried it on a flat surface rug, it worked fine. I did call Tech Support and Steven told me there is no way to trubleshoot this particular issue but he claims to have documented my comments. A height adjustment feature would solve the problem, but I have 2 rugs that it will not work on. Should have tested this model on all types of area rugs, or make mention in the description that the unit does not work on the type of rug I described.

This is an amazing carpet cleaner. Top of the line. I have owned 2 other brands and this one one is by far the best.

My wall to wall carpeting looks brand new!! So VERY happy with this purchase!!!

We’re going to be moving soon, and our new place has carpet where our current place has only wood floors. With a dog, fall and winter are a battle trying to keep the floors clean. Carpet is another story; with our allergies we will have to clean it regularly. Renting a carpet cleaner frequently will end up being money down the drain, so I decided to pick up a carpet cleaner. I wanted one before we moved because we would need to clean the carpet before we moved in as the current residents have both a dog and cat, and I’m deathly allergic to cats. That’s where the Shark CarpetXpert Hair Pro Pet with StainStriker caught my attention. Pros: - Deep cleans carpet and furniture with multiple attachments. - Easy to Use. - Handles hair easily. Cons: - Cleaning solution is heavily perfumed, only compatible with Shark Brand solutions. - Have to refill and empty often. - No speed indicator. Setup: To give the Shark CarpetXpert a challenge before our new place, I took it over to the local comic bookstore as the carpet there is disgusting and its dog friendly with many carpet stains to prove it. Assembling was straight forward; the included instructions have easy to follow with pictures for each step. It took me around 15 mins to unpack, browse the manual, and assemble the cleaner. The biggest difference I noticed while prepping the cleaner was the 2 types of cleaner: Deep Clean and OXY Multiplier. The Deep Clean solution is a concentrate that has to be diluted in the water container, which is pretty standard for carpet cleaners. There are clear fill lines on the water container, though I might add less of the Deep Clean or try to find one that is not as scented as the smell is quite potent. The surprise to me was the 2nd cleaner, OXY Multiplier, which had its own container and would only be applied via the attachment handled, called the StainStriker. One concern I had before using the cleaner was that Shark decided to put the disclaimer that the cleaner is only compatible with Shark cleaning solutions, which is clearly a ploy to keep you buying their product. I would prefer a list of “compatible” products and a suggestion to use Shark branded for best results. I understand there is formulations into the cleaning solutions, but I like having the option to multiple cleaning products as in this case, the scent is overwhelming and I would prefer a non-scented option that just cleans. In Use: Using the CarpetXpert is very easy, there is only 2 modes: Deep Clean and Dry Only. Selecting the mode is clear, as the current mode is indicated by the display, and switching modes is just a click. The Deep Clean mode uses the water-cleaning solution mixture when rolling the cleaner forward and suctions when rolling back. The suction is powerful, pulling up enough water that the carpet is left only damp to the touch without extra water. Right away, I noticed that the Dirty water tank only holds about half that of the Clean water tank. Which isn’t a huge issue, but the issue is that both are extremely small. If you move slowly over a carpet, you will be emptying the dirty water every 15mins and filling up the tank in 30mins. This might not sound bad, but the issue is that at my “slowest” pace, I only covered a 10 ft by 4 ft section of carpet. Though, I was targeting a heavily used and extremely dirty section of carpet in the comic bookstore. Like I said, this would be a challenge for the CarpetXpert. I would have liked a larger dirty water tank and a smaller clean water tank, so the ration was more than 1 to 1 for when you’d have to empty and add more water. Results: On the Slow take over the heavily traveled path, I emptied the Dirty water tank at about half the Clean water tank, I switched to Dry Only mode and did another pass, but only took up about a cup of water. The single pass seemed to be plenty, maybe because the cleaner was brand new and still at peak performance. In all cases, the water the cleaner sucked up was the blackest water I’ve ever seen. No joke, the CarpetXpert does deep cleaning. The hair the cleaner picked up collected in either the dirty water basket, StainStriker attachement, or the bottom of the tube of the attachment hose which has easy access on the side of the cleaning head. This made cleaning up the machine very easy, and tool free. I’ve done enough carpet cleaning in the past to know about the right speed to go over the carpet, but one feature I wish the CarpetXpert had was a speed indicator, that indicated either the right speed or level of cleaning based on how fast you moved the cleaner. Other models I’ve used have had one, which was helpful to keep the pace consistent. I played around with the speed at which I moved the cleaner, in a kind of “Slow”, “Normal”, and “Vacuum Speed” pace. It must have been just how dirty the floor was, but in all cases the water pulled up was the same darkness color. But I did notice that in the “Vacuum” speed, the carpet looked visually dirtier after drying the next day. The speed you move the cleaner will greatly impact the level of cleaning. The StainStriker, did well to its namesake, and strikes the stains. Depending on the attachment, the actions are different, but for the most part it’s dry scrub to loosen things up, then extract to get the loose bits, add water solution, wet scrub, and then extract to get the liquid and dirt. I only had to do this a few times to get up a coffee stain from a customer that had been there for a few years. We were surprised by the results. The Pet Hair Extractor did an amazing job at pulling up all the hair on furniture and made it extremely easy to remove the hair, all without causing the cleaner to jam up. Not that I’m wanting to use it, but I KNOW I’ll be using the Pet Mess Extractor in the near future, as our little four-legged demon child likes marking things when upset with us, but I am actually kind of looking forward to seeing if it is easier than a rag and spray bottle. Conclusion: If you have a Pet that often makes a mess on the carpet, either spots or just a few rooms, then the CarpetXpert Hair Pro Pet will be a god send at cleaning up the mess. Or if you have an entry way that gets heavy use, this will clean it right up. Though, if you have a large area of carpet to cover, this model might not be the best as it excels at smaller areas of carpet. The StainStriker attachments means cleaning up rugs or furniture is a quick job, that can have immediate results. I’ll be recommending the Shark CarpetXpert Hair Pro Pet to my friends with Pets, and possibly borrowing it to them once I finish cleaning our new place.

Great Not overly heavy Easy to operate Easy to clean Built-in hose and attachment cleaner Built-in hose Hose doesn’t mix stain booster until the last second Includes specialist pet mess cleaning attachments Includes 4 different tools for four hose end cleaning Includes storage base to keep floors clean Has separate floor drying mode Automatically applies cleaner Not So Great Hard to push on low pile carpet Roller doesn’t get very deep in carpet Small water and wastewater tank Stated only compatible with Shark cleaning solutions Operating instructions make it feel complicated to use Still requires vacuuming first Setup 10/10 Out of the box setup is very simple. All you need to do is attach the handle and hose to the base on you are ready to go. Nothing else is required except finding a place to store the cleaner. Included is a plastic mat for storage that keeps any leaks safely off your floor during storage. It also serves to store two of your extra cleaning attachments. Usage 9/10 Reading the instructions may make it feel confusing to operate, but it is quite simple. There are some differences of how to operate the different attachments, but they are minor. The vacuum automatically knows when you are using the main roller or the hose and switches automatically. It is also nice that you don’t need to install and remove the hose each time you need it. It stays attached at all times and can be used quickly and easily, much like a standard vacuum. You can be cleaning a large area, stop and clean a stain with a hose end tool, then continue cleaning the large area easily. Cleaning Performance 8/10 Using the main roller, cleaning is about average. The roller works well on medium pile carpet but doesn’t feel like it gets quite as deep as others. It does clean the carpet, but it doesn’t get out any extra stains than you would expect with any other carpet shampooer. Usage on low pile carpet is more awkward. When you push forward on low pile the cleaner seems to stick too much and requires more effort to push forward. It still does the job well, just less smoothly. The standout is using the hose with attachments with the Oxy booster. Shark says the hose sends the cleaner and Oxy booster to the attachments separately and only mixes them at the last second to maximize cleaning performance. While it is uncertain how true this is, it is hard to argue with the results. Our carpets have had some stains for several years that we have pretreated and run our old carpet shampooer across multiple times with little to no change. Running the CarpetXpert over it with the roller produced similar results but spot treating with hose end cleaner almost completely removed the stain on the first pass. We have tried other spot cleaners with oxy boosters built in, so it is very possible their claims of waiting to mix are not just marketing. The CarpetXpert is still not without some limitations. While it looks an operates much like a vacuum, the instructions tell you that you must vacuum you carpets first. Also, while it is a pet shampooer, you must remove excess pet hair first. There is an attachment specifically able to handle pet hair, but it is only for very small areas. Also, while the vacuum is not overly heavy it does come at the expense of having a small water and wastewater tank. If you do the 3 to 4 slow passes the instructions suggests you will have to empty and refill the vacuum 2 to 3 times in an average sized bedroom. While not ideal, it seems like an acceptable trade for easier usage. Another is the automatic dispensing of cleaner when using the roller. For the main areas it is convenient to have it automatically dispense cleaner, but it does means that when you stop near the wall it will leave extra detergent on the carpet. This can be corrected by choosing the dry only mode. It also comes in handy if you don’t want to wait for the carpet to air dry as you can run extra passes to further dry the carpet. Maintenance 9/10 While not maintenance free, Shark has done a good job of making cleanup of all the necessary areas easy. The wastewater tank has a press fit lit that you remove to empty. This also gives you access to the two filters. One is removeable and washable and the other is more of a screen built into the tank. Hair gets caught in at the bottom. It would be nice if the screen could be removed to gain easier access to trapped hair at the bottom but overall, the issue is minor. The roller has a cover that opens giving you full access to clean the entire area easily. If you need to wash the roller it is also removable but so far very little has stuck to the roller. The hose is quick and easy to clean. The top of the main detergent tank has a place where you press the hose end to, and it sucks up cleaning detergent cleaning the tool and hose at the same time. Not only does this quickly clean the tool but also the hose preventing the hose from remaining dirty with what would likely be pet messes. One small difference with this cleaner is when you turn if off it continues to run for about 3 seconds. This allows the cleaner to ensure the hose, and any other tubing has been fully emptied. Final Thoughts Overall, the Shark CarpetXpert HairPro Pet is a good carpet shampooer. While cleaning performance with main rollers might not seem special, cleaning with the hose and overall usage and maintenance are very good. If you are looking for a carpet shampooer with an emphasis on cleaning up after pets, this HairPro Pet is worth considering.

I chose the Shark HairPro with StainStriker to have an upright carpet shampooer that could also clean upholstery. I really didn’t want to have to have two machines. This works great on my carpets, and decent on the upholstery. It’s not super heavy to move or carry around, either. It was easy to put together, except watch your fingers when you’re sliding the head of the hose onto it holding slot - it can pinch if you’re not paying close attention. Once there it stays in place. The tanks are labeled and easy to fill and I didn’t make a mess putting the tanks back onto the machine. The dirty water tank is super easy to empty and rinse off and the hair it collected didn’t clog it and was easy to clean out. Make sure you rest the machine on the included tray so that you don’t get any water mess from the bottom as it dries. I love that it sprays for you as you move forward and sucks as you pull backward—AND that you can put it into dry only mode for extra swipes to get more water out of the carpet. No holding down a sprayer is a relief for my aging hands and the drying mode relieves you of having to pick up the machine, place it, and pull it backward just to do extra drying. It so easy to use that I have to force myself to slow down and not go at vacuuming speed. I’ve used the wee little wand that stays on it, the larger cleaning head and the pet tank one. The regular heads do a good job at sucking water out of the upholstery, but the one with the little dirty water tank didn’t seem to suck as strongly. I washed a chair that had some stains on it and I can faintly see some of the edges of where I used the solution after it dried. I tried it more than once - don’t know if it’s the cloth or the cleaner. The original stain is gone, so maybe I just need to clean the entire seat instead of spot clean it. This perked up a heavily walked spot that had gotten laid down. We have an extra walk-in closet where we can store it, so think about how much space you have to keep it around. The cleaning solution that came with it is a tad strong of a scent, but it dissipated after a couple of days. If you’re sensitive to that, you may want to do a rinse. Overall, I think we’re going to be happy to have this to keep our carpets clean on a regular basis.

When receiving this carpet cleaner I thought it was gonna be your old run of the mill clean, I was wrong. The first thing that I noticed is that it wasn’t as big and bulky as most carpet cleaners. Although it was quite heavy when I pulled it out the box, it wasn’t too much to handle. I love the attachments that came with it, It gives you quite the option for all the things you need to clean, large areas, small areas as far as furniture and spots. The cleaning solution that came with it I thought wouldn’t be enough but I cleaned a whole bedroom on one container of water and solution. I had a few spots that I didn’t think would come up but it came up effortlessly. One of the other things I like is the ga t you don’t have to press any buttons to release the solution. You just push the machine forward this releases the cleaner and when you pull the machine back, it sucks up the saturation in the carpet and it didn’t leave the carpet overly wet. The suction in this cleaner makes the carpet dry much quicker. It’s fall here so the weather is damp so I turned on the ceiling fan and the heat and it took about two to three hours to dry, and my carpets look amazing. If you are in the market for a carpet cleaner I highly highly recommend this one. The cleaning solutions leaves the carpet smelling wonderful and this cleaner is smaller than most cleaners so it doesn’t take up a lot of space so do yourself a favor, purchase this.

Even if you have hardwoods, most of us have carpet, rugs, or some type of upholstery that needs cleaning. For me, I have all of the above along with two Chihuahuas and 3 kids. You can imagine the stains, messes, and dirt that we have to clean. I have a couple of Shark Robot Vacs/Mops that I have been happy with so I was feeling good about the brand and testing the Shark CarpetXpert. *Setup* Out of the box, the carpet cleaner was mostly intact so setup was fairly easy. I snapped the handle and attachment holder in, wrapped the hose and electrical cord, and I was ready to test. The instructions and visual guides were all I needed. The only thing I had a little trouble with was the orientation of the attachment holder but I figured it out in a couple of minutes. The attachment hose also fits nicely into two grooves that hold it in place. *Build Quality* This vacuum is built well with everything snapping easily into the right area. It feels sturdy and the hard plastic feels like it will last. All of the tanks are easy to snap in, and snap out when they need cleaning. There are also nice visual accents to guide you while using or cleaning located on different areas of the carpet cleaner. *Performance* I first tested the vacuum on our carpet in the Master Bedroom. The previous week we had a sick baby and the carpets needed cleaning. I filled up one reservoir with water and carpet cleaner, and the other reservoir was filled entirely with Oxy. This Oxy unit pairs up with the cleaner when you use the hand held stain striker. When you’re cleaning the carpets it uses just the cleaner reservoir that’s diluted with water. The unit cleans by moving forward and when you pull back it sucks it up into the dirty water reservoir. The unit felt powerful when cleaning the carpets, heavy but light enough for my wife to handle. I was satisfied with both the cleaning and drying/suction of the unit. The next test was my couch upstairs. One of our dogs had peed on this couch repeatedly in our old apartment. Even though we had washed the covers, I could always smell dog urine when lounging on the couch. When we moved into our new house we put the couch upstairs in the family room (away from the dogs.) I had been wanting to clean it for a while but I didn’t have any easy methods available until the Shark Carpet Expert. There is a large stain striker with rubber nubs on the end and a sprayer that disperses a combination of the carpet cleaner and oxygen. It also has a small reservoir to hold any dirty water that you suction while you are cleaning. This larger unit is about 7” wide so it covers a large enough area. It took me about 20 minutes to clean an entire sectional couch. There is also a mini stain striker and a pet hair extractor. Each unit sprays the cleaner as needed to help either scrub a mess, or disinfect. When I was done cleaning the couch I had scrubbed cushions and frame, and everything smells much better. The handheld unit would be perfect for chairs, couches, floor rugs, and any type of upholstery. One of the sprayers clogged up while scrubbing the cushion and I simply disconnected the attachment, sprayed the main hose to release the clog, and I was back to cleaning in about 30 seconds. *Conclusion* The Shark CarpetXpert is a versatile, powerful cleaning machine that does its jobs very well. It’s ability to tackle tough stains or just freshen up carpets, rugs, and upholstery make it a must-have for families or full houses. It’s like having a full powered carpet cleaner and a portable hand held cleaner in the same unit. I highly recommend to anyone with kids or pets. Surprisingly, It’s very easy to clean too. *Pros -Powerful and sturdy, well built -Attachments work well, especially for stains -Pet smells and hair are a distant memory -Main unit cleans carpet like a pro -Extracts pet hair easily -Easy to clean *Needs Improvement -Very well designed, can’t think of any at the moment, it’s that good

Over the years I've bought and used many home carpet cleaners. It's been a long time since I've used one that actually worked as well as it claimed. The Shark CarpetXpert is a great system that is easy to disassemble and clean and also has enough suction to get a lot of the water back off the carpet. A place where most of the competitors fail miserably, leaving your carpets soggy and water logged. The Shark CarpetXpert HairPro is a great choice for anyone with a pet, especially a cat or a dog. We have a long hair cat and we vacuum easily once a day to keep up with it. She also seems to be prone to hairballs which we have to deal with cleaning off the carpet quite regularly. Using the Shark is very easy. Fill the water tank with fresh water, add the Deep Clean Pet formula to the tank and if you plan on using the hose, spot cleaning attachments, add the OXY StainStriker solution to the separate blue tank in the front. Upright carpet cleaning This is the way a lot of people will use this machine. It's best for cleaning large areas and full rooms of carpet. After filling the cleaning solution tank, turn the power on and you're ready to go. The upright has an automatic cleaning solution dispenser system. Pushing the upright forward will dispense the cleaning solution from the tank. There's a sweet spot for the amount of solution you want to dispense. Pushing it forward faster allows a smaller amount of solution to be sprayed, while pushing slower sprays more solution, or more accurately sprays the same amount of solution over a smaller area, so it gets the carpet wetter. To vacuum up the water, all you need to do is pull the upright back over what you just sprayed. Since this back and forth motion is automatic, spraying and vacuuming, you need to be a bit strategic to plan out the course you need to take in order to get the entire carpet. The vacuum is strong enough to get a lot of the water back into the machine and deposits it in the Dirty Water Tank. I find it's best to switch over to dry only mode by pressing the mode button next to the power button. This forces the upright to not dispense any solution, and puts it into vacuum only mode where you can slowly go back over the carpeting to remove as much water as possible. The cord is long enough to get you a fair distance, but I wasn't sold on the plastic feel of it. It was pretty stiff and retained the bends from having it wound up on the cord holder. It may be that this material is necessary to ensure good insulation between wet floors and bare feet, but it does hamper the operation somewhat by getting tangled. Cleaning with the hand tools Using the hand tools for spot cleaning is easy because the hose is stored on board. The several tools I tried worked really well and I had great luck getting out a handful of stains I'd been wanting to work on. It also works effectively for any high traffic areas that are always magnets for grime. I used the hand tools to pre-wash the traffic areas before I used the upright on them and it really helped to get them clean. The CarpetXpert comes with four hand tools. One is already attached to the hose. When you want to use any of the other, wider tools, the small spot treater slides inside of the other ones and clicks into place. Very easy and intuitive. When you use the hose attachments, the solution that gets sprayed out is a combination of the normal solution tank and also the OXY StainStriker solution, which you pour straight from the bottle into it's own tank. The idea is that the OXY solution boosts the cleaning power of the standard mixed solution. I really liked using the tools, I found them to be very effective. Spray with the trigger, use the brush or rubber fingers to scrub the area and vacuum up the water. There's a lot of different attachment possibilities to choose from and most of the tools have a reversible brush/rubber fingers or pet hair extractor on them. You can clean the hose after use in a sink or tub by removing it from the upright, or for the smaller tools, you can use the built in Rinse & Go feature. Just place the hand tool on top the solution tank and press down to clean the tool and hose while they're still connected to the machine. When the DWT is full, the LEDs on top of the control panel will show you so you know when it's time to empty the tank. It's easy to remove and shocking how much dirt the machine pulls out of your carpet. When the “full” level is reached, it stops sucking up any water, so it's very helpful that the LEDs are there to show you when it's time to empty. Unfortunately, the solution tank does not have the same type of indication for when your cleaning solution has run out. This would have been very handy and the first time I used the machine I made a number of passes without realizing it was empty, so yeah, just something to be aware of. I was able to get a small size room done with one tankful of solution. Having a smaller solution tank does keep the weight down overall and that's a plus because it can be a bit of a workout pushing and pulling the upright around the room. The Shark CarpetXpert is actually lighter than most I've used though. Cleanup Just about every part on this machine comes apart for cleaning. The beater bar is accessible and is easy to take out and rinse, all the tanks pull off for emptying and rinsing, the hose is removable and just takes a sink or tub to make rinsing easy. I've had a fun time using this machine and overall, it's quick to use and does a fantastic job of handling stains and cleaning carpets. I never had a problem with it getting clogged with hair or carpet lint and it just seemed to work as advertised from the first time I used it.

We have two dogs at home, we got them when they were puppies, and they marked some places in the home. Which unfortunately, despite our training and efforts, they have continued to mark from time to time in their adulthood. Making us interested in this to see if we remove the scent if it stops happening. I can’t give half stars to products. But this is a 3.5/5 for me. Works in certain scenarios. But not a perfect solution. THE TEST/RESULTS ROUND 1: I’ve never used one of these before. Complete novice. No idea how they work. 5 Areas. 1 lightly saturated 4 are highly saturated (main unit). Along with a few spots on the side of furniture, a bed, and other places for spot cleaning (built in hose). Stains were removed from all places (visually can no longer see spots). In low saturation areas, the smell is gone. But I do smell some of the chemicals left over from the unit itself. Heavy saturated areas are 80 – 90% improved. But not eliminated. All spot cleaning areas are resolved. No stains or smell. Will need to have round 2. RESULTS ROUND 2: Second time around. More confident in how the device works. Heavy saturated spots are now 93% resolved. But the cleanup and overall process was LONG. As I went at it hard throwing everything at it. All the tricks. Around 90 minutes between setup, washing, and cleanup. Not worth the minimal improvement. Making it so I’m not sure how much it actually helped with chronic saturated pet messes. Making me NOT recommend for that. PROS: - Did great at eliminating dirt, grime, pet stains, and for the most part odor. The dirty bin was truly disgusting every time I emptied it. Showing it does indeed work. - Despite having a lot of dog hair (did vacuum beforehand), had no clogs, clumps, or hair wraps. Was easy to remove the hair from dirty water bin. - Built in spot/stain remover is great. I like that I have a more powerful suction/system with the main unit. But then for extra cleaning or spot cleaning I can use the built-in spot and stain remover unit. Which also comes with specific attachments. - Attachments are useful. Include stain eliminator, mini stain eliminator (comes stock without a head attachment, can clean on the unit itself), pet mess extractor (captures wet pet messes in a separate cup before going through the hose to not dirty the entire system), and pet hair extractor (breaks up and sucks up dry/wet pet hair in a separate cup for easy disposal. Has full filter to prevent going into the main unit). - Ability to clean the hose with built in system is great. - Multiple modes. Such as cleaning mode, then drying mode allows for quick clean/dry times. - Stand has places for attachments. Good engineering in general. Very specific spots for built-in stain remover unit, power cord, and extra attachment holder. Everything pops in/out of place nicely and feels well-built. Attractive aesthetic design. CONS: - Vacuum, like usual is loud. But not excessively or any different than any other vacuum I own. - Did not hit everything on first go. Second time round the suction of the main unit didn’t do as well. Where I had to use the little unit to get a better dry. Which was frustrating and lot more manual than I would have liked. - I would love to have a light on the front of the unit to highlight what I’m going over. Along with a light inside to more easily see what I’m suctioning up (so that I better know when to stop that). Or more ideally, some way to actually see the front of the device. Instead of leaning over it awkwardly. As after my first clean the front of the device isn’t as clear making it VERY difficult to see if it is suctioning up liquid or not. - Did not fully remove odor from my heavily saturated old, chronic, pet messes. But did reduce dramatically on first go. Even after a second time round I can still smell it with my human nose. Which means my dogs can definitely still smell it. - They only want you using their own chemicals. Which I get, but disappointing nonetheless. Pricing for them is acceptable. SETUP/TEARDOWN: To me this was a bit daunting, but its actually simple. Overall, time to setup/teardown is probably 15 – 30 minutes (depending on saturation of areas). SETUP: - You need to fill the main reservoir with 80% water, 10% cleaning solution. Then they have a separate reservoir with stain remover. Which they report you can use on all things (but recommended to test beforehand). I did not get staining on black bed fabric nor grey/tan fabric of couch. Then you just turn on the device and get to work. - Pushing forward sprays, going backwards sucks up. You also have a mode to do dry only to help reduce dry time. Which I used and it works great. TEARDOWN: Empty dirty water, clean dirty water tub, clean brush, clean filters, clean brush holder, empty out excess cleaner, let air dry. Reassemble later.

This comes with multiple parts but only one thing to assemble. And then route the hose the right way and you’re done. The rest of the items are different attachments for the carpet cleaner. I must say that I am impressed with what Shark has done here. This is a very nice carpet cleaner and has done particularly well in one of my hallways with carpet. It’s a high traffic area for humans and our 3 dogs so it was way beyond time for a cleaning. I would rank this up there with one of those rentals you get from the hardware store. If not better, Certainly easier to use IMO. I followed the instructions to add the cleaning chemicals and it was very easy. Anyone can use this. Also after cleaning your carpet, cleanup is a breeze. Wash and rinse two to three items (including an attachment) all with in a couple of minutes. We had some stubborn pet stains from a puppy we got a few months ago and this Shark Carpet cleaner made easy work of the stains. The carpet never looked so good. I ended up using one of the attachments for one of the stains that was a bit tougher and needed a little more TLC. It all worked great. The carpet cleaner is pretty much automatic. Just turn it on and slowly go back and forth over your stains. You will start to see an improvement right away. The dirty water bin when it gets to a certain fullness the cleaner will shut off and you’ll need to empty the bin and then you can continue. Dog hair gets trapped in the bin and it can be a pain to get it all out but I think it’s still a good design. FYI. Shark doesn’t send very much cleaner with the new package. Enough to get you started but not enough to do a whole room. I ended up using another brands cleaner solution and it works just as good. So save your money and don’t buy Sharks detergent. Over all very good carpet cleaner. So if you have kids or pets this is a must.

Overall a good carpet/rug cleaner. If you are thinking this will replace a professional service doing your whole home, I’d strongly recommend against that. The process takes a long time. My bedroom is just about 200sqft. Add-in the furniture and you really only looking at about 75sqft of open floor space. That took about 4 hours. Factor in first time use, which I can’t say I’m a noob as I have the Shark StainStriker, which is just a way smaller version for spot only cleaning. So, it takes a good amount of time to do a room. For my situation it is definitely worth it. I have an aging dog that can’t always make it outside. Unfortunately, previous owners carpeted over laminate wood flooring…so getting carpet professionally cleaned is not an option. The CarpetXpert does not force water/steam down into the carpet but sprays the top of the carpet so its not penetrating down very far. It definitely worked as good as I hoped it would, but the amount of time it took definitely is a reality. However, depending on how dirty your carpet/rug is can be a difference too. Mine was definitely needing something more than just the spot cleaning. The collection tank looks large and can hold a lot, but in reality the line to full is about 3 inches from the bottom. It doesn’t even use all of the solution from the larger tank. Which then creates a cycle. When the collection bin is full the CarpetXpert stops collecting, which is fantastic! However, the larger water tank, will not alert you when it is dry and it is not so noticeable as you would think when in use. So, you will work an area not realizing the solution wasn’t being sprayed. So redoing some of the area. Which added to the time. So, catching it sooner could reduce some time. As for the operation of the cleaner, pushing the device forward activates the sprayer, pulling it back is only when it vacuums up the solution/dirt. Which takes some getting used to when you are trying to use it like a traditional vacuum…which it clearly states it is not in the User Guide, which I highly recommend reading. Again, another area that could reduce time of use once you remember that tidbit. Overall, maybe the time could be reduced by 20 minutes, again depending on the soil/dirt level. I still have some smallish area rugs to clean, but those should be pretty quick considering size. Other things of note: The device came well packaged and easy to assemble. The instructions are very straightforward and definitely worth the read. One item not covered is if it is recommended to leave the tanks empty when not in use? If you are using the cleaning solution and don’t use up all of it for your task, I would assume you would not want to leave the tanks with any cleaning solution for extended periods of time to not cause the seals to fail prematurely. Definitely don’t want to put the device away dirty as to not clog any of the tubing and crevices. It does take a good minute to clean the device.

When I agreed to test the product, I had the impression that this machine was something like a wet dry vacuum. It is in a way, but the CarpetXpert is best described as a vacuum device designed to deep clean your carpets and upholstery. You don’t use the suction in the way a conventional Shark vacuum would. In fact, to get your carpet ready for cleaning with the CarpetXpert, you use your conventional vacuum to take up the surface dirt while the carpet is dry. Then you go over the carpet with the CarpetXpert which injects water and cleaning solution into the carpet and then pulls the dirty water into a tank on the machine for disposal. The result is a clean and relatively dry carpet. The system is engineered to use two different types of cleaning agents, both exclusive to Shark. The agent called Deep Clean is diluted with water when you fill the main tank on the machine. The bottle furnished with the machine was sufficient to clean one 8 X 10 carpet in my living room with some left over to attack a problem area in one of our upstairs rooms. A 48-ounce bottle of the solution is $23.99. Bear in mind that the replacement solution comes in a quantity sufficient to clean several rooms of carpet. The other solution is called OXY Multiplier. It is for the toughest stains, and I was able to use a small amount for the stains I wanted to attack, and I had plenty left over in the trial bottle. It is not diluted and is poured full strength into the StainStriker tank. The replacement size is 32 ounces and costs $13.99 from Shark. I was very pleased with the cleaning result in my living room. The machine is designed to apply solution as you push it forward, and then vacuum only as you pull backwards. You can also throw the switch to vacuum only if you want a faster drying time on the area you have already cleaned. I found the rug slightly damp when I finished, and it was dry to the touch the next morning. There were no obviously visible stains on the living room carpet to clean, but the rug had seldom been shampooed, and the filthy wastewater showed just how through the Shark clean had been. For the 8 X 10 rug, I had to dump the wastewater three times before the job was complete. I had a stain upstairs that simply begged to be tested. Years ago, and I mean several years ago, something spilled in one of the bedrooms that prior cleanings had never dealt with. And by prior cleanings, there was at last one professional job on the room in question, which did not get the stain out. Since I was not even sure of the source of the stain, I was skeptical that the Shark system would be able to do anything with it. First, I vacuumed the area of the stain with our conventional Shark vacuum to remove the surface dirt. I then used one of the several StainStriker wand attachments to go over the area of the stain with the OXY Multiplier solution to hopefully loosen the stain. I then went back over the area with the main floor nozzle using the Deep Clean solution. First indications were that the stain was no longer visible, but I wanted to wait until morning when the carpet was fully dry to confirm the results. Unbelievably, the stain was gone! I am impressed with this device! It will take a few minutes to put together, and several hours to learn to properly use it. There is no way to avoid reading the instructions to learn this device, trust me on this. I read the instructions over several times and watched videos before I felt comfortable to perform my first cleaning job. And after the job was complete, I had to spend significant time cleaning the various tanks and nozzles so that they would be ready for the next use. The results were well worth the investment of time. Shark’s great reputation was further confirmed in my mind, and remember: the CarpetXpert has a five year warranty!

I am really pleased with the results of the Shark CarpetXpert HairPro Pet with StainStriker, which I just received. Because of the particular difficulties associated with living with pets, such as hair, stains, and smells, I sought out a carpet cleaner that would be up to the task. In every respect, this Shark model is better than I had hoped. Superb Quality in Design and Construction Sleek and contemporary, the Shark CarpetXpert's gray appearance makes it a versatile addition to any room. As one would expect from a machine of such power, it is heavier than anticipated. It feels sturdy enough to endure frequent usage, which is great news for households with pets, and the construction is good overall. A great feature is that the rope is long enough to cover a decent-sized area without changing outlets. Simplified Navigation It wasn't too difficult to set up the machine. Preparation for usage was quick and easy, and the directions were straightforward. I really like how the machine is made to be easy to use. Changing the setting from carpet, rug, or upholstery is easy, and the controls are straightforward. But it's heavy, so it's not always easy to move around, especially on stairs or in tight spaces. Deep Cleaning Like No Other The CarpetXpert HairPro Pet makes use of Shark's CarpetXpert technology, which allows for an exceptionally thorough cleaning by integrating a high-speed brush roll, PowerSpray high-pressure spray, and strong suction. The amount of filth and grime it extracted from my carpets, even in heavily populated areas, astounded me. After just one application, the carpets seemed much brighter and had a softer feel. It dries quite quickly, which is another fantastic quality. The carpets dried quickly, so I could walk on them or bring the pets back in without worrying about them. Because I lack the patience to carefully seal off freshly cleaned areas for long periods of time, this is a major benefit for me. Removes Stains and Hair from Pets Effortlessly The capacity of this model to deal with mess made by pets piqued my curiosity, as I indicated before. With its innovative HairPro Pet function, this carpet cleaner can trap three times as much pet hair as competing models. From my experience, I can say that it excels in this area. During the cleaning process, my carpets shed an excessive amount of pet hair. Fortunately, I was able to catch all of it in the hair cage located inside the dirty water tank, making disposal a breeze. Gone are the days of hair clumps jamming the machine! We also have another game-changer with the StainStriker technology. On contact, it combines two distinct cleaning agents to eradicate even the most entrenched pet stains. It seems like the CarpetXpert HairPro Pet could magically remove some long-established stains caused by my pets' mishaps in the past. Plus, it works wonders in eradicating smells, both temporarily and permanently. Multipurpose Cleaning Equipment The many included attachments are one of my favorite features of this carpet cleaner. Carpets, stairs, upholstery, automobile interiors, and more can all be expertly cleaned with the help of the built-in hose and spot cleaning tools. There are four attachments in the HairPro set that are made to clean up after pets: Three tools are available to remove pet hair: a pet hair extractor, a stain eliminator, and a mini stain eliminator. The first tool can gather a lot of hair, while the second gets rid of stubborn stains and pet hair. A pet mess extractor is a device that gathers urine and other pet waste for proper disposal. Using these attachments, you won't even need to buy a separate machine for each surface in your home; instead, you may achieve a thorough cleaning with ease. Simplified Upkeep The "Rinse & Go" self-cleaning technology makes upkeep a breeze for Shark carpet cleaners. You won't need to lift a finger to maintain the machine clean and clog-free; after every use, it automatically flushes the hose and tool system with clean water and solution. Additionally, the hair cage eliminates the need to touch the accumulated pet hair, making disposal a breeze! Level of Noise The fact that it's really noisy is one drawback. The noise level is more than that of a standard vacuum, but it's still manageable. I don't mind the noise level because I only use it for thorough cleaning sessions. The Shark CarpetXpert is an excellent choice for anyone who have pets, Not only does it clean incredibly well, but it also gets rid of odors, removes pet hair and stains, and is very easy to maintain. My deepest recommendation goes to this Shark model for any pet owner in search of a powerful carpet cleaner that can handle the accidents their beloved pets inevitably cause. It changed everything in my house!

I have old carpets. I don’t have any pets but I have an old father who loves to spill stuff on it. The carpets are very dirty so I thought I would try to use a carpet shampooer to give it a deep clean. This product clamed to do that. This package comes with the shampooer and a hose for the 3 included attachments for tough stains and pet stains. It also comes with two smaller bottles of carpet cleaner. One bottle is a concentrate that works with the main floor cleaner. The other is a spot stain cleaner that works with the included hose and attachments. Finally, it comes with a form fitting tray to sit the cleaner on. This protects your floor from drips after use. Setup is fairly easy but the directions are pretty sparse and not necessarily the easiest to understand, or in the order I expected. Example – I was looking for and explanation of the buttons and a way to turn the machine into dry mode. I expected this to be at the beginning of the user guide. However, it wasn’t. It was spread out in the booklet. The front of the book tells you there is a mode button but doesn’t tell you how it functions. The back of the book has a diagram of the control panel with the mode button and the function display. From that, I figured out the mode button switches between deep clean and dry modes. I had to read thru them several times to get the full gist of how this thing works. To Start, you add the solutions to the machine. The cleaner for the floor is concentrated and needs to be diluted. The cleaning solution for the hand stain remover is already diluted so it just gets poured right into its container. From there you turn it on and use it like a vacuum but slower. Once you pull the handle back, it is in cleaning mode. Push forward and it releases and scrubs in the shampoo. Pull back and it is in suction mode to suck out the shampoo and dirt. I found the slower I went, the better it cleaned. However, the instructions say if you go too slow, you can flood the carpet. This happened to me once. If you want to rinse the carpet, fill the shampoo tank with just water and use it the same as you would when shampooing. If you just want to suck out more moisture, put it in dry mode and it turns off the shampoo supply. Things I like: (1) It’s a fairly compact, lightweight machine (2) It’s actually on the quiet side for what it does. I thought it would be louder. (3) It does clean the carpet. Not perfect for me but noticeably better. (4) For what it does, setup and cleanup is reasonable. (5) The attachments are simple to use and seem to work well based on my initial, limited use. Things I didn’t like: (A) Cleanup may be reasonable for what it does but there is still quite a bit of cleanup to do. (B) Setup is kind of messy too. Filling the bottles and installing them into the machine, I spilled and splashed more water than I expected too. (C) Carpet fibers and hair get all over the waste tank and it is not the easiest to clean. The tank has a lot of contours and nooks/crannies. I took it outside and rinsed it with my garden hose. I didn’t want that waste going down my drain. (D) The shampoo isn’t cheap. This thing is kind of like an inkjet printer. The machine is not too expensive but the consumables will cost you. Thankfully, this is not something that needs to be purchased weekly. Maybe 2x a year. (E) Foil on the shampoo was difficult to remove. While pulling it off, I spilled some. And got some on my hands while cleaning it up. I washed my hands after that but got some on my tongue when I licked my finger to help turn the page in the direction booklet. My tongue tingled for about 2 hours even after rinsing my mouth for 15 minutes or so. Lesson learned… (F) The carpet stays damp for quite a while after cleaning. It also has some soap residue. After walking on the carpet while still wet, your shoes have some of that soap on them. Walking on smooth surfaces can get slick. My foot was sliding on my bathroom floor. (G) There is this weird delay when turning the cleaner off. I hit the button and it takes like 2 seconds to turn off. I’m guessing this is to suck in any lingering solution to prevent dripping but it took me a few tries to figure out what was going on. All-in-All, the Shark CarpetXpert HairPro Pet with StainStriker is a good product that does what I expect it to. My carpet is noticeably cleaner. The water in the waste container was almost black it contained so much dirt. I can’t say this was unexpected but it was still a little shocking to see. I would recommend it to someone looking for a carpet cleaner that isn’t too expensive and is relatively compact. Is it the best carpet cleaner, I doubt it. Is it good? I think it is.

Many people (myself included) do not deep clean their home carpet. Many of us like to get by with a simple vacuum job and it’s for good reasons. Personally, it can be expensive to get a full professional cleaning of your home carpet and if you want to try to do it yourself, it can be time-consuming. Luckily, Shark has provided a great solution to these worries. The Shark CarpetXpert cleaner is an inexpensive at home deep cleaning carpet solution. While this is marketed towards pet owners and for pet messes, I can attest that this carpet cleaner can be used for so much more than pet stuff. In this review, I will cover the pros and cons of the Shark CarpetXpert cleaner. *TLDR at the bottom ============== IN THE BOX/SET-UP/BUILD QUALITY: In the box, you get everything that is needed to start a deep clean of your carpet, rug, or upholstery. You get the Shark CarpetXpert cleaner, 12oz Deep Clean Pet Solution, 16z Shark OXY Multiplier, 3.5” Stain Eliminator hand tool, Pet Hair Extractor, Pet Mess Extractor, storage tray, and an owner’s guide. If you haven’t used something like this before, I certainly recommend that you read through the owner’s guide at least once before setup. This will ensure setup, and your first usage goes smoothly. As a first-time user of something of this caliber, I was able to get the entire unit set up in about 30 minutes or so. While the owner’s guide does provide everything you need for setup, Shark does offer extremely helpful videos if you get stuck on a step. Simply, scan the QR codes that are posted in some areas of the cleaner or box. I have used several Shark products before, and they all have withheld the test of time. Shark takes pride in building high-quality products for the consumer and the CarpetXpert cleaner looks like it will do the same. The entire cleaner and the accessories feel premium, and if something does fail, there is a 5-year limited warranty available. There is a lot of post-cleaning and maintenance required with this cleaner, but I am confident it is worth it to extend the life of this CarpetXpert cleaner. ============== CARPETXPERT USAGE: First, the CarpetXpert is loud, the sound is bearable but be wary if you have children or pets. Additionally, Shark adds this as a disclaimer, but I will include this too as it is important: make sure to use a traditional vacuum cleaner to pick up big debris and hair as the CarpetXpert is NOT a vacuum cleaner. With the CarpetXpert fully assembled and both tanks full, this carpet cleaner is heavy. Someone older or a child may struggle with using the product. Luckily, it is easy to use once you get the hang of it. There are two modes for the CarpetXpert: Deep Clean Mode and Dry Only Mode. This can be quickly changed at the press of a button. Deep Clean Mode will spray the solution onto the carpet as you move forward. To dry, the cleaner needs to be moved backward. Of course, this will need to be done at a slower pace compared to a traditional vacuum cleaner. This does take time. One downside to the CarpetXpert is that the dirty tank will get full quickly. The cleaner has an auto shut-off feature where once it detects a full dirty tank, the cleaner will shut off. As you can imagine, if you plan to vacuum a large area like me, it will take a significant amount of time. Another item to note is that while on and upon pressing the power button to shut off, the unit will stay on for a couple more seconds until it completely shuts off. I was a bit spooked and concerned that my unit had a malfunctioning power button when I first tried to shut it off. Finally, I was able to use the CarpetXpert on some area rugs. The unit will not be able to be used on small area rugs as small area rugs will get caught in the cleaner. It is better to use the hand tools available for these small-area rugs. ============== HAND TOOLS USAGE: Hand tool mode is automatically activated when the cleaner is in the upright position and the mini stain eliminator is removed from the holder which has some type of switch on it. There are various hand tools to choose from but the one I used the most was the 3.5” Stain Eliminator. There is a slight learning curve to using the hand tools but again, like anything, once you get the hang of it, the tools are easy to use. There are essentially three basic steps that need to be looped: Spray, Scrub, Extract. I wanted to test the hand tool on something fairly dirty, so I grabbed my front car mats out of my vehicle and went to clean. I have tried cleaning these mats before and had little luck scrubbing out some of the mud and stains but fortunately this time around, the Stain Eliminator did the trick! My mats have never looked so clean. (see images) These could’ve used a couple more rounds of cleaning, but I was in a rush at the time. The most time-consuming part of using these hand tools is extracting the water. Another downside is that air drying will be needed even after attempting to extract all the water. On the bright side, at least one will be in awe of the great cleaning job! ============== CLEANING AND MAINTENANCE: A minor downside but absolute necessity is the post-cleaning and maintenance of the CarpetXpert as well as the hand tools. The hand tools are the easiest to clean as there is a built-in “Rinse & Go” feature that will surprisingly clean your tools from the inside well. Simply press the tool down onto the grooves (on top of the unit) and the solution will be sucked up into the tool. On the other hand, the CarpetXpert will take some time to disassemble and clean each part thoroughly. Luckily, all the parts are easily accessible but cleaning each part by hand will take some time. Shark does recommend cleaning the unit after every use to avoid odors, bacteria, mold, and to extend its life span. ============== CONCLUSION/TLDR: Overall, this is an outstanding carpet cleaner. Although there is a slight learning curve, Shark did its best to make the unit as user-friendly as possible. I recommend watching the videos as they are extremely helpful during setup. The CarpetXpert does a great job of cleaning stains off of carpets and general deep cleaning but it's best to avoid using the cleaner on small area rugs as they will get caught in the unit. These area rugs along with car mats, upholstery, etc. can be easily cleaned with hand tools. Some downsides are how loud the cleaner gets and the time-consuming maintenance required. All in all, this is an outstanding carpet cleaner/stain remover that will not disappoint you! Highly Recommend!

its light weight compared to others I have. Easy to clean after use. No need to hold down any buttons to spray cleaner. Push forward and it sprays and cleans. Pull back and super suction happens. Only complain is the small water tank, but it keeps it light weight so I can live with it.