Customers are pleased with the RealTouch Eye Mask's performance, massage capabilities, and heat function, with many users incorporating it into their daily routines for relaxation. However, some customers have expressed concerns about the noise level produced by the device. A few users also found the eye mask to be somewhat large and heavy.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 52 reviews
Pros mentioned:
Heat
Cons mentioned:
Sound
Rated 1 out of 5 stars
Big promise
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Now, I bought this product in hopes for migraine relief, but no relief there. I honestly don’t know how I feel about this product. First, the speaker is really bad, so I usually just turn it off, as it sounds very thin and distorted. Second, the fans noise sound is loud, which is very noticeable when trying to relax. Third, all it does is inflate and deflate to press in specific areas. Forth, it has 3 modes, first one doesn’t have vibration in it, but honestly vibration is mire annoying than anything else and not the function I’d use for any headache relief, because it feels like vibration is giving a headache when there is none. Fifth, has be tight or the compression won’t be pronounced, so prepare to sit with this thing tight around your head, and when it inflates that tightness will jab around the back of your head. Sixth, bulky, heavy, and it should have included a carrying pouch. Sticker on the device says not to use it more than 15 minutes as the temperature changing plates need to be off, so my guess is they are very sensitive and prone to breaking. I do like that it has a USB-C port for charging, and I do like temperature changing plates, there are two, each one is positioned to match the eyes, but because of inflatable functions the eyes have very minimal contact to these plates. I tried using them few times, but just because it is a new device, most probably will result in laying around with no use.
No, I would not recommend this to a friend
Brand response from MS Customer Service
Posted .
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure you're satisfied with your purchase, so please feel free to reach out to our team at 1-800-374-2744 or fill out a form at https://mscustomercare.com/ if there's anything we can do to assist.
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
iMessage
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a very good iMessage, , it makes you feel relaxed and it works very well.
I would recommend this to a friend
Pros mentioned:
Heat
Rated 5 out of 5 stars
Relaxing Meditation
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Don’t miss out on extra meditation and peace.
The heat and cool along with massage and environmental sounds out weight the light noise. You can Bluetooth your own music playlist as well.
This is great for meditation before bed or to relax into a nice nap.
I would recommend this to a friend
Pros mentioned:
Heat, Massage quality, Overall performance
Rated 4 out of 5 stars
Great, but not exactly one size fits all
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this for my wife as she was having trouble falling asleep. It is very relaxing and the built in sounds are nice. The warmth gets VERY warm. But right when you think it is about to be too much it switches to cool. Only issue is is it doesn't fit my wife's face well. She can see out of the bottom as there is a large gap. Fits my face fine though. She did wear it to bed one night and was asleep before the session ended so it does work, just could use a little more adjustability or offer it in a smaller size as well.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 3 out of 5 stars
Nice but could use improvements
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The cooling feature is nice and feels refreshing, but overall the product isn’t very comfortable to wear. It also doesn’t provide a blackout effect, so light still gets through, which makes it less relaxing. Could be improved with better fit and design.
I would recommend this to a friend
Brand response from MS Customer Service
Posted .
We're always eager to hear about people's experience with our products, so thank you for taking the time to leave this review! Suggestions and feedback like this enable us to identify ways we can constantly improve our products. If you ever need to talk directly to our team about your experience, you can reach us at 1-800-374-2744 or fill out a form at https://mscustomercare.com/.
Cons mentioned:
Sound, Weight
Rated 3 out of 5 stars
Too big
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I suffer from migraines and work at a computer all day. After getting botox for migraines, I also started getting crazy ocular headaches that last 3 days. I splurged on this to see if it would help, but unfortunately it doesn't fit my smaller face and can't be down adjusted. My husband has a dome tho and it fit him ok. Also, maybe mine are defective, but there was a continuous high frequency computer/voltage sound the whole time it was on, and the hot plates really got way too hot than is safe for eyelids. The cold was refreshing, I just wish it was seated better on my face. Also, be careful when putting it on that you don't hit your eyes with the hard pieces inside and it works better if you lie back. The vibration is a joke (always is tho), but the pressure is really nice. If pressure was the only feature I needed, it'd be a 5-star. But I really need the cold therapy, and the whole rest felt like a gimmick, so 3-star. And it's heavy, so not for me with my neck pain and botoxed occipitals.
I would recommend this to a friend
Pros mentioned:
Overall performance
Cons mentioned:
Sound
Rated 4 out of 5 stars
Great massager
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great massager. My only complaint is that I wish was that the music wasn’t so loud for others to hear. While I’m using my boyfriend can hear the music I’m playing rather it be the music it plays or I chose my own music. But still a great massager. I doze off every time I use it. It is also a little hard to set how you want when you have to look at the controls on the headset to control, which means you have to keep taking it off to set up how you would like. Would be better if it had a remote.
I would recommend this to a friend
Pros mentioned:
Heat, Massage quality
Rated 5 out of 5 stars
Perfect eye mask
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
switching from hot & cold is easy and needed for me. The massager is gentle.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
LIFE CHANGING GAME CHANGER!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Hi Best Buy And best buy customers!!!! First I have not been compensated in any way. My husband got for my birthday! Best New migraine treatment!!!!! This improves my quality of life!!! So So So GOOD!!!!!!!!!! The BEST PRODUCT OF THE YEAR!!! PUT THESE ON THE CHRISTMAS WISH LIST YA’ll!! GET IT FOR YOUR SIGNIFICANT OTHER! BEST GIFT!!
I would recommend this to a friend
Pros mentioned:
Massage quality, Overall performance
Rated 5 out of 5 stars
Must have for migraines!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great for migraines! The alternating cold and heat therapy works great when i have migraines. I like the massaging before bed. The music and sounds is nice too but not necessarily when i have a migraine. A must have for those with headaches and migraines!!
I would recommend this to a friend
Pros mentioned:
Heat, Massage quality
Rated 5 out of 5 stars
Very happy with this purchase
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love this thing. The massage element is relaxing with a pressure and release plus pulsating. The heat feels great (you can switch between heat and cold) and a nice added touch of either nature sounds or relaxation music. I'm not sure why the other brands are more expensive, but I'm very happy I bought this one.
I would recommend this to a friend
Pros mentioned:
Heat, Massage quality
Rated 4 out of 5 stars
It’s Relaxing
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like the massage, heat, and air compression function on it. However, I wish the cold setting was a little longer. I get headaches and having something cold over my eyes for a long period of time (like five minutes) would have been great. But overall, it’s worth the buy for me. I only paid like $80 after my discounts and points.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Well worth the money
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
You wouldnt expect these to work as well as they do. Its like a massage amd they hot and cold eye treatment is so nice.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Great product for headaches and meditation
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works very well for headaches and meditation. The pressure points are great for headaches, as well as the hot and cold eye spots.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Best item ever
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This item is amazing. It has bluetooth capability to sync with your preferred music while it cools and warms your eyes. It has actually put me to sleep several times. I highly recommend this item.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Sweet dreams are made of this!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I really like this thing! It sets me up for a peaceful sleep!
I would recommend this to a friend
Cons mentioned:
Sound
Rated 4 out of 5 stars
Love it
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love it as a nightly routine. Wish the speaker was better.
I would recommend this to a friend
Pros mentioned:
Heat
Rated 5 out of 5 stars
so relaxing!
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this after a stressful day!! live the various combinations of heat and cold and sound!
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Chronic migraines and using this everyday helped
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have chronic migraines and this has helped a lot
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 4 out of 5 stars
Good
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It's fine. Holds up well. Easy to use. I'd recommend it.