Customers are enthusiastic about the product's performance, speed, and service. Many users have found the signal strength and price to be acceptable, and some appreciate the coverage it provides. However, a significant number of customers have expressed concerns about data usage, and some have reported issues with activation. A few customers have also reported negative experiences with the mobile hotspot device itself.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 423 reviews
Rated 5 out of 5 stars
15 GB WAS PLENTY
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
15 GB was enough for GPS 1200 miles and off and on social media use. Ended up using a total of 5ish - closer to 6GB of data. Been using off and on for about a week to see what uses it most, seems to be social media does not use alot persay as long as you arent uploading videos.
I would recommend this to a friend
Rated 4 out of 5 stars
Mobile hot spot device for travel
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’m very happy with the WiFi performance for prepaid service since I travel.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not good. I bought this online, picked up the hotspot in-store, and then when I went to activate it, I learned that BestBuy had sold me an expired sim card that had no way of being activated.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Great Buy at Best Buy
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very simple to activate and the data lasted over a month.
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Make sure your re up card says MOBILE HOTSPOT if you need more data. DO NOT purchase the simply mobile GIGABYTE card trying to add more data to your hotspot because it wont work. If you run out of data just activate your card and it will restart it and restart the due date.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I use this on a simple Mobile moxee hotspot device. I honestly love it, getting Internet where I live is dang near impossible apparently. But this device and plan works perfect for gaming and streaming movies. sometimes it takes hours to receive my digital code sometimes it takes minutes..
Now simplemobile there website Is absolutely trash unless you have an account you can't log in or manually add a refill pin code your self. Just a mobile hotspot device doesn't make you an account but the chat support from simple Mobile is more then happy to add it for you. But all around good plan and awesome Internet
This reviewer received promo considerations or sweepstakes entry for writing a review.
We purchased the SimpleMobile Hotspot device and the 30-day, 15GB no-contract mobile hotspot plan for a golf outing my organization was hosting. It was needed at a spot where no WiFi would be available to take electronic payments via iPads. We had a little difficulty with activating the device because our original cashier scanned the wrong barcode on the device box during checkout, but once we exchanged it for a new device and it was checked out properly, the device was easy to activate and use during our event. The device held a charge all day, and the no-contract wireless plan worked perfectly for our needs. We plan to use the hotspot for other events where the WiFi signal may be weak or spotty, although we understand we will have to purchase another 30-day no-contract hotspot plan to do so.
I would recommend this to a friend
Cons mentioned:
Data usage
Rated 4 out of 5 stars
It is enough data
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
15 GB is enough data if it is normal usage. However, the 40 GB for $49.99 is worth more for the buck if you intend to have extended data usage. This is because 15 GB runs out fast.
I would recommend this to a friend
Pros mentioned:
Service
Rated 4 out of 5 stars
Good alternative
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good alternative when you are at some locations without any service from your provider
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a great bargain. I was paying $50/month for a card with my phone service. It used up all my data the couple months of the year I used it. Using this hotspot for travel when I needed it was such a better deal.
I would recommend this to a friend
Pros mentioned:
Speed
Rated 4 out of 5 stars
Golden Touch
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Economical and convenient. I can access the app to see how much data I used and refill at the touch of a button. I highly recommend this product if you're an individual who's on the go and is in need of reliable speedy internet access!
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love SIMPLE Mobile's hotspot device. Their data is high speed and I use this for events in the field with no issues. It has been reliable for use via smartphones and laptops.
Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like the product and Ive used it quite a bit with the moxee mobile hotspot from Best Buy as well. Works pretty well though its a little complicating if you run out of data before it really shows on your app that your out and try to re up more and add it on. Ive unfortunately gone through about $150 re upping my plans it not having gone through. Otherwise though I have no issues with it or the moxee mobile hotspot