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Rated 1 out of 5 stars
Poor experience
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
No instructions with the parcel delivered , struggle to put parts together and to even find info on how to set it up online . Metal around the base where legs rest on does not also fit the stools legs we have . Will return it for sure .
This review is from Simpli Home - Randolph Bentwood Counter Height Stool (Set of 2) - Stone Grey
No, I would not recommend this to a friend
Brand response from SimpliHomeProducts
Posted .
Thank you for sharing your feedback, and we’re very sorry to hear about the experience you’ve had with the Randolph Bentwood Counter Height Stool. Receiving a product without assembly instructions and struggling with fitment issues is certainly frustrating, and we sincerely apologize for the inconvenience caused.
We’d like to make this right. Our customer service team can provide you with a digital copy of the assembly instructions and assist you with any part-related concerns to ensure proper assembly — including guidance for the metal footrest installation. It’s possible that a misalignment or part variation is contributing to the issue, and we’d be happy to troubleshoot that with you.
If you’re open to it, please reach out to our support team at [email protected] with your order details and any photos of the parts in question. We’re committed to resolving this quickly and ensuring you can enjoy the stool as intended.
We truly value your business and hope to turn your experience around.
