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Customer reviews

Rating 3.8 out of 5 stars with 1111 reviews

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  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

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    Rating 3.7 out of 5 stars

76%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,111 reviews
  • Rated 5 out of 5 stars

    Professional

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to be on time, communicate, and did a good hob with installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who installed the thermostat were very professional and knowledgeable Excellent customer service. Very fast and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Smart Thermostat Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service people were great, they installed the Google Smart Thermostat and linked it to my phone - everything work great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    smart install for my smart thermo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Efficient and knowledgeable. Wish I had thought of this service sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Successful thermostat install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad again did a great job. Showed up on time quickly finished the install and explained how to use the thermostat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So glad I had them install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great and made sure it was working and setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my Nest Thermometer quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jon the Geek Squad agent arrived on time and installed my Nest Thermometer in no time. He also took the time to explain how to use it. Excellent service,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NEWLIFE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good very happy with the install works well modern will last a long time good job thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very friendly and didn’t not leave until all your questions were answered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquad did a great job installing my thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great jog installing my google nest thermostat and made sure we were comfortable using it. Answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service and knowledge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and accommodating! Loved trouble shooting to find a perfect option for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t remember his name but he was on time and setup the thermostat and answer all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen that came out for the install were extremely friendly and helpful with the install. He also showed me how to use it as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thermostat install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was friendly and professional, would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt did a great job setting up and answering all my questions. Thermostat is a huge improvement.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set up 2 different times to come out and both times cancelled on me. On third time they said they could not come out for over a month. No one could give me a answer on why they kept canceling on me and did not even care that i asked off 2 times from work for them to be there to istall.. 3 diffrent departments i got tranfered to and no one had a answer and each blamed each department . Sucky experience that i set it up myself with the help of ecobee help line. Great thermostat horrible service..

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The 2 installers were great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 installers were great! Fast, efficient, and friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Thermometer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation went very smoothly. Love that I can adjust from my phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad repairman came out and installed the Nest 3rd Generation learning Thermometer quickly, neatly and professionally. Great job from Geek Squad,

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The worst customer service experience ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like most electronic and home improvement purchases, my husband and I turned to Best Buy. We bought this thermostat and purchased the install too. **BIG MISTAKE!!** I had to miss work to be there for the appointment window (which is fine), but then they no showed me. I was furious- called the store, they didn't care. Called the 800 # they gave me that connected me to China, they didn't care. Plus I had to hold for 25+ minutes each time. When I returned the thermostat and install at the store they were going to research it and get back to me- still waiting. Truly the most disappointing customer service experience of my life. Do not purchase!!!!

    No, I would not recommend this to a friend