Customer Ratings & Reviews

They were able to be on time, communicate, and did a good hob with installation.

The guys who installed the thermostat were very professional and knowledgeable Excellent customer service. Very fast and knowledgeable

The service people were great, they installed the Google Smart Thermostat and linked it to my phone - everything work great

Great service. Efficient and knowledgeable. Wish I had thought of this service sooner.

the geek squad again did a great job. Showed up on time quickly finished the install and explained how to use the thermostat.

They were great and made sure it was working and setup

Jon the Geek Squad agent arrived on time and installed my Nest Thermometer in no time. He also took the time to explain how to use it. Excellent service,

Good very happy with the install works well modern will last a long time good job thanks

Tech was very friendly and didn’t not leave until all your questions were answered

The guys did a great jog installing my google nest thermostat and made sure we were comfortable using it. Answered all of our questions.

Very friendly and accommodating! Loved trouble shooting to find a perfect option for us.

I don’t remember his name but he was on time and setup the thermostat and answer all my questions.

The gentlemen that came out for the install were extremely friendly and helpful with the install. He also showed me how to use it as well.

Tech was friendly and professional, would highly recommend.

Matt did a great job setting up and answering all my questions. Thermostat is a huge improvement.

Geek squad set up 2 different times to come out and both times cancelled on me. On third time they said they could not come out for over a month. No one could give me a answer on why they kept canceling on me and did not even care that i asked off 2 times from work for them to be there to istall.. 3 diffrent departments i got tranfered to and no one had a answer and each blamed each department . Sucky experience that i set it up myself with the help of ecobee help line. Great thermostat horrible service..

The 2 installers were great! Fast, efficient, and friendly!

Installation went very smoothly. Love that I can adjust from my phone!

Geek squad repairman came out and installed the Nest 3rd Generation learning Thermometer quickly, neatly and professionally. Great job from Geek Squad,

Like most electronic and home improvement purchases, my husband and I turned to Best Buy. We bought this thermostat and purchased the install too. **BIG MISTAKE!!** I had to miss work to be there for the appointment window (which is fine), but then they no showed me. I was furious- called the store, they didn't care. Called the 800 # they gave me that connected me to China, they didn't care. Plus I had to hold for 25+ minutes each time. When I returned the thermostat and install at the store they were going to research it and get back to me- still waiting. Truly the most disappointing customer service experience of my life. Do not purchase!!!!